Was hoping for a good realtionship. Started out great, then crickets. No responses, nothing after…read moreemails and calls. Left my business hanging.

As a small business owner, we invited Sparks to come in & review the policy we'd had in place with…read moreanother long-time insurer. We learned that we'd had some "gaps" in coverages, and were offered products to cover our business more completely. Everything was explained, all questions were answered completely & in a timely manner. Best of all, we now have almost double the insurance coverage at a much better price. And, the staff is friendly and very helpful. Sure can't beat that! I would recommend Sparks to anyone, and am going to be moving our personal coverage to them as well.

We have been insured by State Farm for decades and by Steve from the day he began as an agent. We…read morehave always been taken care of exceptionally well. I'd like to give a shout out to both Steve's office and particularly Vanessa, who helped us immeasurably during our most recent claim. With some kids still at home and some who have had to move back in with us (along with their kids), we have 15 people and two dogs living together. A flood severely damaged our home, and we had to find lodging for all of us during the repair process. Finding adequate housing was a major challenge, but Vanessa stepped up and took our plight to heart. She kept saying she puts herself in the shoes of those she is serving and does whatever she can to help. It was beyond true in our case. She pushed until she was able to effect a positive decision to get us into a hotel, working late on a Friday and calling during the weekend and first thing Monday morning to check on us. This kind of care and service is rare today, and we are grateful to Vanessa and Steve Paddock's office for being amazing!!!

Mariel is hands down one of the best people I've spoke to for anything online. She does an amazing…read morejob. She is efficient, kind, patient, professional, and respectful. She could be the instructor for customer service in any online setting probably in person too!

Sue was so helpful! We reviewed all possible options and I am very grateful for her assistance!…read moreHighly recommend!

From the owner: Specializing in: - Business & Commercial Insurance…read more- Homeowners Insurance - Health Insurance - Auto Insurance - Insurance - Property & Casualty Insurance

The worst service yet! Everytime I went there to talk to my agent he was either gone for the day,…read moreon lunch or so the ones in the front would tell me. Very rude people working there and never called me back when they said they would! Found a much better agency now.

We have our homeowners insurance through this company (they are the brokers, not the actual…read moreinsurance provider) so when it came time to get insurance for my business I naturally went to them. I was seeking liability insurance and coverage for some rather expensive electronics. I made my initial call at the end of August 2013, sat down with the broker a few weeks later and gave him a complete inventory of equipment with serial numbers and replacement costs. I even looked up comparable equipment for those items that were no longer being produced. The agent (Ryan Manthei) said that the liability was simple enough but that the equipment insurance could be more difficult and expensive. I told him to do what he could. After months and months of waiting (and quite frankly I had forgotten about it) I reached out to him. This is now Feb of 2014. I left multiple messages, and went to the office twice. He did not return any messages left on voice mail or in person. Finally today I get an email with a very quick shuffle off to a web link for another ins company to cover the equipment. Not even a quote for the liability. And that is the most important part!! Months and months of waiting, plus looking all the costs, replacements and other items up myself, completely wasted. He couldn't even be bothered to call me in person. Insurance is a service based industry, well there's no service here.

Vince is the best! He saved my family big money. It was a very smooth process. You need to hire…read morehim!!

I have been with Vince and his Dad since 1982 since I started driving. I have been very happy with…read moremy rates & their great service. I highly reccommend Vince and his staff. they are always positive & upbeat when I call or stop in their office. Vince does go out of his way to get me the best rate and more importantly the right coverage I need. It's not always about the price, correct coverage is actually more important !! I feel like part of the family after all these years. Vince is a good guy, a strait foward guy, you know where you stand with him. I trust him with all my policys and that I am being covered correctly on my vehicles and home. So for the last 39yrs it has been great being Vince's customer and becoming friends. Ken R.

Great service after an accident in Kenosha, WI. I was not at fault and they handled everything with…read moreState Farm the other party's insurance.