Very disappointed in the integrity of the service department. They charged me for chasing down a…read morerabbit when I specifically said I did not want them to do and was promised if anything was done it would be at "no charge". When I came to pick up the vehicle I had been charged and they refused to take it off. I won't be back.

We luckily had a blowout and was able to limp the vehicle into their parking lot. One of their…read moreassociates came out and checked to see if we were okay and offered to assist us in airing up our flat spare tire and getting a our tire on and off.

service dept is terrible. Munich has been all week and they haven't even diagnosed the issue. i…read moreeven told them what was wrong with it. I called service everyday. No follow up calls, not updates, not even a courtesy to return my calls. they keep saying they're short handed, only have 2 techs, same excuse they've been using for the last 2 years. If my truck wasn't under warranty, I wouldn't use them. this is last time for me.

The general manager's leadership is severely lacking, and I cannot stress enough how untrustworthy…read morehe appears to be. This is not a person I would recommend to oversee any business operation. Not only did they keep my vehicle for almost 5 months. I paid over five thousand dollars for a rental car that I wasn't informed of out of pocket until after my car was in their care for over 4 months. When I visited again to speak to the General Manager and Service manager the General manager agreed to give me another rental without any out of pocket to me personally. He again lied and had his service manager send me another bill. When my husband and I went to pick up my car and pay the amount because they were not releasing my vehicle to me otherwise he told my husband that my daughter and I had lied to him about our conversation. What he doesn't know is we recorded said conversation. The dealership and the insurance company should have worked this out. It's not my fault that they took 5 months to find out my cars problems. I would highly suggest this corporation do a formal investigation on warrant and Insurance fraud on this dealership. Johnny the GM is not an honorable man, he is not a leader and he definitely isn't going to make this right with us. I am formally filing a complaint with the Texas Motor Vehicle Commission and will be contacting the Better Business Bureau, among other relevant organizations, to report the questionable practices I encountered. It is unacceptable that they attempted to file warranties and insurance without a clear understanding of the situation, raising serious concerns about potential fraudulent actions. While I am considering legal action, I want to make it clear that I will not allow this matter to be swept under the rug. The fact that I was compelled to pay a substantial sum for their inability to diagnose my vehicle's issues is not only counterproductive but utterly unbelievable. I demand accountability and transparency from this establishment. Sincerely, Susan Holland

Friendly very understanding willing to work with you and they have good deals on their vehicles,…read moretrustworthy, they got out of their way to help you with getting what you want or what fits your needs.

I have always received friendly, honest and reliable service. I am very grateful. Thank you, Sir.read more

When I take my cars to Edwards Auto Service, they take care of all I ask. He recommends reasonable…read morerepairs if needed. Advice is always spot on.