The individuals working here are very pleasant, the environment is well kept and smells and looks…read moregood. However as far as being pleased with the quality of the service, I will have to give a hard Dissatisfied. I walked in with full brows and came out with both patched. Then attempted to convince me that's how I walked in there. I didn't appreciate that either and so that added to the dissatisfaction.

It wasn't a pleasant experience. My service provider was in a bad mood. She treated me like she…read moredidn't want to do the service. I felt like she was mad at life, or mad at me, or mad at her job. Really bad energy . I tried to break the ice with a little friendly conversation, but I got stone walled. Silent. Then she told me not to talk because she can't concentrate when anyone is talking. So I shut up! It was so awkward! It was the most aggressive eye brow wax I've ever had. I decided to vote with my dollar, and not continue the experience by cancelling the second area. When I told her no thank you, She got angry and snapped at me for changing my mind. I'm sorry honey but you don't win over clients by being rude and angry at them for no reason. If I acted like her I would never have any clients. And big surprise , an angry practitioner shaping my eye brows made ME look angry. Im sorry but I don't want to look angry too maam. This was supposed to be a self care experience. Instead it made me feel disrespected. I don't owe you my buisiness if you don't appreciate me. If you are in the beauty industry, you can't be UGLY to people. Period.

Kara is the best! She is super knowledgeable and fun to talk to too! My brows have never looked…read morebetter! The compliments prove it!

Amazing experience and hands down the best eyebrow place EVER! The place was beautiful, Kara was…read moresuper awesome and explained everything she was going to do with my eyebrows before hand. I couldn't even believe my eyebrows could look so pretty and shaped!! This is the best place and service I've ever gotten. Thank you so much!!!! Loving my eyebrows so much right now!

My lashes look great and have lasted going on 2 weeks. They were very damaged from…read moreA few other lash salons in town but Kit was able to put a full set on and they have lasted. I've been getting lots of compliments. Thank you Kit

AMAZING!!! That's all I can say. She saved my lashes. I had tried out a new spot prior to coming…read morehere and they did the absolute worst job.... All of my lashes were immersed in glue and tons of clumpy lashes. She worked magic and got everything out! Now my lashes look fabulous again! I'm never going anywhere else!!!

Great great spa Had such a Relaxing time…read more Robin was such a delight My son bought this for my birthday and he'll buy it again next year. Well actually this year hopefully April I'd love to get another service.

I was here about a year ago back when it was on Crestmoor Road, but apparently, they have moved…read moreacross the street from what I can see from the map. This was my first experience at any kind of day spa/waxing service. I made a reservation online with my friend for two waxes the week before. Within a couple of days, a lady named Robin, I believe, called me and wanted me to confirm my reservation. We went there the next week for our appointment, and the place was nicely decorated, calming, and serene. Robin was very welcoming with her smile. There was one aestician there that afternooon. Her name escapes me at the moment. We walked to the back. My friend went first and I waited in the waiting room for about 25 minutes. When it was my turn, the aestician led me to the room. She was excellent. She made sure that I wasn't nervous. She talked to me throughout the whole thing. I'm sure she's used to it and making conversation, but I'm glad she was! She had a very chill personality and we talked about a range of topics. Although I've only been once because waxing is expensive ($80), I was very impressed and pleased with their services. Go Apropos! (I like saying their name.)

Brian does my hair. He does an amazing job. I love coming to this shop. He takes the time to find…read moreout what works.

The only place I will go to for hair and massage therapy! You can't go wrong with any of their…read morehairstylists and their Massage Therapist, Onasile, is a miracle worker who has the most calming energy! Amazing atmosphere and the staff is top notch all around! They also carry the best hair and makeup products around!

Shockingly horrible customer service here- do not go to this location. Stephanie, the manager,…read morecharged my card twice, and then proceeded to be extremely rude, dismissive, and gaslight me when I showed her my bank statement. Will be having to dispute the charge with my bank. I'm extremely disappointed because my waxer was actually very kind. Would give zero stars if I could

Rude, dismissive management & zero regard for loyal clients…read more I've been a loyal European Wax Center member for over 3 years and have always had great service -- until my recent visit to the Lions Head / White Bridge Rd location. I arrived exactly at my time but was told I couldn't be seen until much later. When I asked why that wasn't mentioned on the phone, the manager, Stephanie Hobson, was dismissive, argued over the time, and told me, "If you don't have anything else to say, you can leave." This was an unnecessarily unpleasant experience, and I've since canceled my membership. I would not recommend this location due to poor management and leadership.

I've been here a few times to get my brows done and each experience has been good. However, I saw…read moreSummer last time and wow! My brows have never looked better! I stopped in the week of my wedding to get my brows under control. Summer recommended adding on a brow tint, and it made such a difference. She also educated me on my natural brow shape. I've never had someone take the time to do that before, and it has been a game changer when I'm doing my makeup in the mornings. The atmosphere is beautiful and so relaxing. There's plenty of parking in the front. I'm so grateful to have this gem in my neighborhood!

I received a gift card to the spa for Christmas. It was extremely easy to make the appointment. I…read morecalled even though you can book online, but I had some questions as well. The staff was very friendly and accommodating. They helped me find the perfect time and day for all of my services. When I arrived, I was greeted warmly, and quickly. I Was immediately taken to the relaxation room where my masseuse came to find me. She was amazing! The rooms were very clean and calm. I had the one hour Luna massage. It was probably one of the best massages I've ever had. Afterwards, I had the Luxe Facial. It included several items such as eyebrow tinting, derma-planing, and red light therapy. The esthetician explained all of the things to me and was very courteous. I had a very good experience overall. The cost for the services was very much in line with a high-quality boutique. I cannot wait to go back! If you are on the fence about trying it, trust me and just do it! You will not be disappointed.

Angie is an artist! Her space is ZENed out. There's construction going on, but you never notice…read moreafter you sit in the comfort of her expertise hands. She shaped my eyebrows perfectly. I can't wait to go back and try a facial ;) ‍

Easy online booking and communication. Got a brow lamination and eyelash lift. Very comfortable,…read morefast, easy service. Loved the spot - cozy and welcoming. I was walked through each process and gave great post-treatment instructions.

10/10 would definitely recommend. Made an appt same day for…read more2 blow outs and a deep conditioning. They greet you as you walk in, give you a head massage and ask you about your hair type and needs. Then once you wash your hair they give you a warm towel and we even got another head massage. I liked my blow out, my sister has more hair that's heavy so it wasn't as bouncy but overall very happy

My girl Mackenzie always takes great care of me! She really understands my wavy hair, and manages…read moreto cut and style it better than I could envision. She has never cut off more than I've asked, or tried to persuade me to do anything I'm uncomfortable with. I also like the Aveda products the salon has, their deep conditioner is great for my hair. I loved that they had a discount for first time customers, that's what brought me in, but Mackenzie got me to keep coming back!

If you go, ask for David! He's the best! These last 4 plus weeks every time. I got chili pepper!read more

Been here twice and I'm loving it so far. I really hope it's my new nail salon because it's close…read moreand way more affordable than the ones I've been going to. It's always packed inside, has easy parking, tons of options to choose from, and is fast. Both my mani and pedi were great and I'll be making another appointment soon!