Super helpful. I got locked out of my car later at night and was helped very fast. The person who…read morehelped me was very Friendly.

At 10pm we had a flat tire. Being in our 70's, in the dark, parked in a resort parking lot, there…read morewas no way we would have been able to change it and replace. Within 15 minutes, Ace Garage appeared, in a beautiful lit up truck and 15 minutes later had the spare out from under the expedition, front of car jacked up, destroyed tire removed and replaced with the spare he had inflated. Like a magician, he fixed us up for our early Morning trip. Very nice man. Very helpful. An angel in a tow truck. Thank You Ace Garage.

My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

My water pump went out on me while traveling from VA to IN. Beard's Auto Center got me in, ordered…read moreparts, repaired, and got me back on the road the same day at a more than reasonable price. All the employees were polite and helpful.

Every time we go there our vehicles won't pass inspection because we need 4 (not one or two, but…read morefour) new tires to pass. And, the amount we owe for automotive work or tires is always more than the quote on the phone. We can't afford to go there anymore. We do not recommend.

Similar to Anthony D's review, I experienced the same great service…read more Passing through from out of state, had driving issues for several weeks, so it was time to have the car serviced as I had a 2,500-mi drive back to SoCal. They saw me with 1/2-day's notice & I was diagnosed & in & out within a few hours... turns out I needed new tires (broken belt & uneven wear from pulling trailers, hitting potholes, etc). John in service even called my friend who knows a great deal about cars, to review the diagnosis before doing work & gave me a $40 discount via an online coupon. The waiting area had WiFi, which was great. Their phone charger 'battery' didn't work while I was there, so I had to walk around to find an available outlet to plug in my phone... I found one & had to rest my phone on the trash can, but at least I could charge it. Free coffee which was okay... I don't expect SBucks quality... I'm just glad they offer something, anything. Nervous wreck that I was, I thought I'd left my phone behind & had to drive back... one of the guys kindly came out to my car to help me search for it. He called my phone, it was in my purse. Yeah, I felt like a dumbo, but it was nice they offered help. Love this place. Unfortunately, I don't live in the Pittsburgh area, but if I did, I'd visit Washington Honda. Thank you for your great service. Solid 5* out of 5.

I visited your location after being informed by another Honda dealership that you had three of the…read morevehicles I was looking for. Upon my arrival, I was barely greeted. A sales associate told me he would be right with me, but then proceeded to help two other parties before me. I was not in a rush, but I felt ignored as a customer who was ready to purchase a vehicle that day. I could see other associates had no customers , but yet no one else could assist me After waiting for an hour, the associate told me he could not help me and had another representative, Kirk, assist with the test drive. Kirk seemed confused and bothered by the situation, so I had to explain my goals to him. I was only able to test drive one vehicle and was told I could just look at the other parked next to it, which did not help me make my decision. When I asked Kirk for the clear-cut price of the 2026 Honda CR-V EX-L AWD, he insisted on appraising my current vehicle. Although I explained that I was undecided on a trade-in and simply wanted the vehicle price, he became pushy and demanding and said rudely what difference does it make. My trade-in was appraised anyway, which I had specifically asked not to be done. Ultimately, I felt dismissed and talked down to. Kirk handed me a pricing sheet that was over $5,000 higher than other dealerships, and there was no further attempt to communicate with me or show me the other available inventory. I thanked him, shook his hand, and left. The following morning, I visited a different Honda dealership and purchased the exact vehicle I wanted, with additional features, for over $7,000 less.

Our business has used Donella's for years. Never anything less than satisfactory work. They may…read morehave your automobile for a little longer than you wish but it's a small, family-oriented shop that focuses on quality while maintaining the quantity the best they can. Too often general public doesn't understand a job they can't perform themselves so they skew it with ignorance. If you can drop your car for the time they need it and let them focus without stress calling every day, you will be impressed. Sweet and simple.

Unsatisfactory---Repairs done recently had my car 3 wks for $3k in body work-never did line finish…read morethe job to my satisfaction-after number of calls & dropping car there I gave up! I would not recommend this repair shop. After the fact sharing my experience with others am finding out similar experiences. I would never use Donell's again nor would I recommend this repair shop.

I do NOT recommend taking your vehicle here!!!! It took them 2 days just to do the estimate on my…read morecar and when the estimate was finished we never received a call to go pick up my car, so my husband called them and they said it was done but our insurance was supposed to call us and let us know. Then they lost my car keys and my appointment was originally scheduled for April 1st. Well they called and pushed it back 2 weeks. So my car finally gets dropped off on April 15th and they gave us a 2 week deadline until it was finished. Meanwhile I am stuck at home with a 3 month old baby and if something were to happen to him I'd have no way of getting him help.....my husband works everyday and they are very aware of our situation. So we made plans around that 2 week deadline and just got the call today that my car will in fact not be done by this weekend and Monday was the 2 week mark and we aren't even sure when it will be done.

All the staff are kind, professional and patient. Of course, we all want our cars returned…read moreperfectly repairs 10 minutes after an accident. Obviously that cannot happen. The work they completed was done to perfection. I highly recommend them. five stars

I am a hotshot driver who was picking up a load in Pennsylvania when my transmission stopped…read moreshifting and my truck wouldn't go out of 5th gear, far from home and in the middle of nowhere. So I started calling mechanics and the second one I called was Bill at Shadyside towing who told be to bring my truck in and he would look at it. And when he scanned it, at first his mechanic thought that the transmission, control module, and wiring harness all went bad and needed to be replaced, about $3000. So Bill took me to a hotel free of charge and said he would take care of my truck and trailer. That was that. I was helpless and getting ready to pay whatever it took to get my truck running again. Then Bill called the Ford dealership in the next town and they told him to let them look at it and reprogram the computer before he tears out the transmission and costs me a bunch of money. So that's what he did and Ford fixed my truck for free. And after all that, testing my truck, calling his transmission specialist, talking it to the Ford dealership and taking my truck to them, and test driving it to make sure it is fixed, he ONLY charged me $100 for all his time and effort! Now that's incredible!! I truly think that Bill is one of the LAST truly honest mechanics left in the United States! He is a rare person! And I would suggest that anyone within 100 miles of Shadyside, OH look him up and go to him if you have ANY trouble with your car. You will not find a better or more honest shop than his. Thank you Bill.

Took car to get thermostat replaced. Was told it would only take a few hours. It was days then…read moreafter picking the car up it began to overheat. Had the car towed back. It was there for days and we were told they don't know whats wrong with it. Took car to another shop to find out Shadyside towing put the thermostat on wrong and overcharged us. I tried talking on the phone regarding the issue. The owners son Brandon was extremely rude, cussed me out, called me names, and told me to come fight him. I am a female. I then personally went to the shop to obtain a receipt. The owner Bill refused to provide me with one, was extremely rude, called me a bitch and then pulled a gun out of his desk. I then informed him I was recording all this on video. He the grabbed me and pushed me out of the shop. A police report has been filed with the video. Please do not take your car here for your own safety!!!!!!

Great service and reasonably priced. Will definitely return when my vehicle needs serviced.read more

I would give this business a thousand stars as a rating if I could!…read more I was having some trouble with my car and called them for an estimate. They got me in right away, found the problem and told me the next steps to handle it. I will definitely be a future customer and send others their way as well! They are kind, efficient and knowledgeable. Amazing customer service all around!