This firm made an already difficult divorce situation into a devastating experience. The service was awful seen from any possible angle ; sloppy statements, lost emails and documents, filing statements with wrong clerks, late filings, at one instance submitting a bill to me twice, on the other hand forgetting to submit a bill from a third party for almost a year. My solicitor was never available, never called back when I left messages, and missed practically all deadlines set by themselves, to the point that the other side complained to a judge in court.
This firm lost me a straightforward maintenance case , and charged me a an exorbitant amount for it. When I could not pay, they sent a debt collector after me knowing I was unemployed and trying to take care of a 7 year old in London. The hilt was that throughout my complaints, the partners have consistently refused to see me. I only ever got to see the associate who dealt with my case. When the associate left the firm close to my last hearing date, service levels dropped dramatically and the partners refused to deal with a particular aspect of the case with the excuse that " I had complained about their services so I would certainly be happier elsewhere " . Completely ironic of course as the associate had been involved in dealing with this aspect for a while , and fees were of course sunk into it.
The only time I spoke with a partner was when my father passed away between two divorce hearings, when the partner felt this was a good moment to discuss outstanding payment to the firm.
My rating; professionally zero, humanly zero, ethically zero . read more