I choose to go to Athletico South because my previous experience with the company was good at a…read moredifferent facility. The therapist and my payment plan on that session worked out nicely. This time I went to Athletico South 1655 East San Marnan Drive, Waterloo, Iowa 50702. The physical therapist did good at working around my work schedule (they were aware of my work schedule) and did a good job targeting my health issues. Before my 1st appointment with Athletico South- I checked with Athletico Corp billing dept and was assured I could set up a payment plan for services. Payment plans are also advertised on their Corp website. I never missed a payment and kept in contact with Corp billing to make sure all invoices were added. I have always paid more than my agreed amount monthly payment. Unfortunately, the payment plan was not respected by the staff on-sight at Athletico South. I was handed an outline of my bills & asked to make payment at almost every appointment/phone call when one person was working. The employee even waved the credit card processer in the air for me to see. When I advised the staff member I have a payment plan, I was a greeted with eye rolls and sarcasm. The stress ruining the gains of that PT session. The last straw was last week I made a payment ahead of schedule & more than what was required. Then a hour before my next appointment received a phone call while I was at work. The employee left a voicemail stating I should bring in some money to pay on my bill. My bill is not past due. I just made a payment and I am getting calls while I am working. I have a email from Corp billing showing my payment plans is in place and the phone call setting the payment plan is recorded. I have informed this staff member that I have payment plan at least 10 times on different occasions in person and on the phone. Now! this is harassment and does nothing to improve anyone's health.. Please do not go to Athletico South the stress of being harassed to pay your invoices that are already attached to your credit card on a payment plans and not past due! Is not worth the stress this causes, the humiliation and being treated poorly along with the interruption of the work day. This company's billing practices is opening them up for a lawsuit. There are laws for consumer protection against harassment and phone calls.

After having broken my hip I was searching for a rehab facility. I had several in the area to…read morechoose from and I was l led to choose Athetico South in Waterloo. From the moment I walked in the door I knew I had chosen the right one. Korey, the receptionist was always very friendly and helpful. This facility is very professionally run yet the staff are really nice. I had the opportunity to have Shanna and Ashley help me in a couple instances but my main therapist was Krista with Taylor. I really appreciated that I was pushed to do more than I thought I could and I know that after 4 months I would not have recovered like I did had that not happened. If there was a rating I could find it would be 6 out of 5 stars.

I am so thankful for the knowledgeable staff at evolve and the time they take to listen to your…read morewants and needs to find the BEST treatment for you!!! I couldn't be happier with the HALO treatment I received there!

Have been going here for more than a decade. Great staff and very caring and knowledgeable…read more Usually able to get an appointment with not too much delay. And always have their patient's best interest at heart.

A once thriving practice. Sad to see chairs stacked up. This used to be a place where you had to…read moreactually make an appointment. Now you can just walk in because nobody is there anymore.

Great care great staff!!! Thank you to everyone at UCare for seeing my daughter and the nurses and…read morePCP were outstanding!!!

I had a extremely painful rash on my face, neck, scalp, armpit, and groin area. I had been seen…read morehere for these issues a total of 6 times for this issue. Going to People's for 10+ years with two of my children. This rash flared up on my face and was so extremely itchy and painful so I decided to go in to People's again. This doctor named Samantha told me it was acne again. I decided to use my god given right and leave her appointment to get a second opinion. This doctor here accused me of acting erratic and said I was on drugs because of scabs on my face. Later that night DHS and a police officer showed up at my house to tell me about these allegations made against me. I had to wear a drug patch on my arm for a week to prove I was not on meth. And now am anticipating a home visit by DHS all thanks to this doctor. I am so incredibly disgusted to find out this hospital would accuse me of such things. All because I exercise my human right which is free will free choice. Since then my drug test came back perfectly fine and I have been referred to a dermatologist who has classified my rashes as unspecified and also they believe it's eczema or psoriasis. I refuse to ever go back to this hospital again. Anybody that I talk to I will refer them and tell them to not go there according to my experience. It's truly horrifying what this doctor accused a single mother of when she knew the truth and she was just simply offended I did not take her diagnosis. I have already did an intake at another local hospital which is where I'll be taking my children also. I hope nobody ever goes through what I went through. Please if you feel a doctor is not listening to your symptoms and diagnosing you wrong please go get second opinion no matter what that is your right!

I am writing this review to document my personal experience at this surgery center, with the hope…read morethat it helps future patients make informed decisions. What should have been a difficult but manageable operation instead became an experience marked by significant stress, inconsistent information, financial pressure, and what I experienced as a lack of post-operative support. I was referred to this center by my GP and told the situation was urgent. I was seen the same day. The nurse who initially brought me back was polite overall, but when I nervously asked, "Is this going to suck?" she replied "yes" and walked out. While this may seem minor, it increased my anxiety at an already stressful moment. When Dr. Henry examined me, he strongly recommended that my operation be performed at this center. I later learned that he is a part owner of the surgery center. I was told the procedure could be done the next day. I was also told that having the operation at Allen Hospital would likely involve a longer wait and that the hospital might not have access to the same long-acting local anesthetic, which I was told could provide pain relief for several days rather than hours. Based on this information, I chose to proceed at this center. On the morning of surgery, I arrived on time and was informed that the procedure would cost $2,700, with 25 percent required up front. I explained that I could not afford that amount and offered $100 with the intention of setting up a payment plan. While standing at the front desk, I heard staff discuss whether they should "allow" this arrangement. This interaction was embarrassing and extremely stressful for me. I was eventually allowed to proceed and taken to pre-op. I was anxious about general anesthesia and was told that both the surgeon and anesthesiologist would speak with me beforehand. I waited for over two hours. When I asked about this, the nurse appeared surprised that neither doctor had spoken with me yet. When Dr. Henry eventually came in, he referenced a discussion I was expected to have already had with the anesthesiologist. When I explained that this had not happened, there appeared to be confusion. This lack of coordination immediately before surgery significantly increased my anxiety. I ultimately spoke with both doctors and was again told about the long-acting local anesthetic. I was also told I would be prescribed a specific antibiotic after surgery. I was then taken into the operating room. When I woke up in recovery, I began spitting up blood and had severe throat pain. When I looked in the mirror, my uvula appeared swollen, bloody, and injured. I asked to see the surgeon but was told he had already left. A member of the anesthesia team evaluated me and stated that this was not typical, but that it can occur. In the days that followed, I developed a painful sore on my uvula that lasted several days, along with a persistent sensation of throat obstruction when swallowing. This was frightening and very uncomfortable. I was discharged with post-operative paperwork and left with my fiancé. At the pharmacy, I was provided two antibiotics that did not match what I recalled being told I would receive, nor what was listed in my paperwork. Additionally, the paperwork did not contain specific information about the long-acting local anesthetic that had been emphasized as a reason for choosing this facility. The paperwork instead contained general information stating that local anesthesia typically lasts four to eight hours. When I later asked about this discrepancy, I was told that the paperwork contains general descriptions rather than drug-specific information. Given that patients are told they may not remember post-operative discussions due to general anesthesia, I believe accurate written instructions are especially important. Following surgery, I experienced severe and ongoing pain. I contacted the on-call service multiple times and felt that my concerns were increasingly unwelcome. At one point, I went to the emergency room due to pain. The ER provided treatment and then contacted the general surgery team, who advised that the treatment should not have been given. Receiving conflicting guidance between providers significantly increased my anxiety and fear for my safety. Most recently, I contacted the on-call service again with concerns about a possible infection. I did not receive a timely response and was later advised by the answering service to go to the emergency room. When I called again, a doctor eventually returned my call, but the interaction felt rushed and dismissive. There is no patient portal or secure messaging system available to communicate with this office. I raised this concern and was told it would be addressed, but it was not. At this point, I am at home experiencing fear, pain, and frustration related to this experience. I feel that I made decisions based on incomplete or unclear information, and once the procedure was completed, I did not feel adequat

Friendly and empathetic service for an urgent care is important and my visit was spot on. My visit…read morewas urgent- partial lung collapse- every person in the clinic was professional and kind. My Xay results were ready within an hour, the ARNP contacted me right away and my prescriptions were called in well in advance.

Very personable and welcoming. All the staff is great. Social distancing is taken seriously and…read morethat made me feel a lot better. I cannot say enough good things- they accommodated my schedule well and were always kind.

Dr. Glascock is an amazing doctor. He takes time to listen, he truly cares about your health and…read morehe's knowledgeable to get you through what you're dealing with. I highly recommend him as a primary care physician.

before they moved there practice i loved seeing christason my son had a check up at 430 and a midst…read moreme working i needed my mom to take him and she was running behind i called them they said be there by 545 or they will reschedule they were in the lobby by 545 and when they got upstairs to the 3rd floor the nurse was not only rude she was very nonchalant as to why they couldnt see them because it was too late and she was ready to go home in 15 min mind you my son wasnt just there for a well child check he was also there for a severe burn he had on his right hand do you think they cared to even check it !!! noooooo!!!!! i will be switching providers you should not be in a field of business where you deal with patients if all you care about is a check and clocking out on time !!!!!! even if we would of showed up on time we would of still sat in the lobby for 15 min so what did it matter !!! ive been seeing christason for over 10 years and as much as i love him as a physician i hate the rude ass nurses in his office i will be switching !!

Excellent doctor and staff. Have had great results with my skin cancer issues... he and his staff…read moreare very diligent, and thanks to their preventative care have saved me from some potentially very bad outcomes.

Incompetent. I went in for laser hair removal and I was burned on my leg and that left a mark, even…read morethough the doctor claimed it couldn't possibly burn. Also the treatment didn't work at all after 7 very painful treatments. Waste of time and money... and now I have scar on my leg. Would NOT recommend.