Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22…read more All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.

I have Cash N Carry do our installs for our carpet at our Traverse City hotel. They are always…read morehelpful and willing to make everything go well for us. Coordinating with multiple rooms on multiple floors with demanding guests wanting to check-in is always stressful but CnC always works through it with us and stands behind their product. They recently did four of our rooms. The first day they were to install they couldn't make it due to one of their installers being sick. The next day, those installers worked their tails off to make it all work and get all rooms done so we could get them back together for the guests checking in. Thank you, CnC team!

Caleb Parker was here this morning to install a portion of padding and stretch the carpet. He was…read morevery professional and did an excellent job. I am very satisfied with his service and with working with your store. Donald E Schaffer

They were hired to do flooring and bath ceramic installations post flood. Sent 2 men. Both were…read morepros - skilled, courteous, efficient and personable. Months later we purchased more flooring to be installed a couple weeks later due to continuing other remodeling. . The salesman was miffed that we insisted on paying for the install later. We disputed their measurements for removal, install and material. They insisted that their "professional measurements" were correct - ours were not. We noted that a competitor's measurements coincided with ours - an architect and contractor. We were rightfully insulted by their rude comments. They were unaware that we were not paying for this work. The tenant was going to pay so accuracy was important to protect the tenant's limited resources. With reservations, and with assurance that the previous installers would do this install we proceeded. They sent the B team which were NOT the A team. As we anticipated there was extra flooring that was not required. As it was paid for, we took it since it had not been brought into the work space. They were very upset. We had inventoried the flooring delivered , did the math, to be sure it had been paid for. The owner Ron, sent a very rude letter REFUSING TO FINISH the work. The transitions sent but not installed were incorrect. They failed to clean up. Generally, they were UNETHICAL, RUDE, AND FAILED TO ACCEPT RESPONSIBILITY. Poorly managed - don't take a chance.