Dr Dean, his doctors, and nurses are wonderful! Great bedside manner. The rest of his staff is not…read morepersonable, awful at returning phone calls and getting referrals or working with insurances. If you can make it past the office staff you're set!

Dr. Schueler and Kelly (the PA) are great....we really have liked them a lot. However, the office…read morestaff has gotten to the point where I'm searching for another physician now. Call backs are either non-existent or you have to call yourself only to deal with an annoyed nurse on the other end. I called for cholesterol results nearly 2 weeks after my blood work was done. A simple test that should be back at the doctors office at most within a couple days. When I called, the girl immediately told me the results weren't back yet. She didn't even check and I'm not even sure she got my name. I insisted she check and sure enough, the results were there. Then she didn't want to give me the numbers.....it was like pulling teeth and she even gave me a heavy sigh when I wanted more than just the total cholesterol number. I'm annoyed that I should have to fight to get simple answers. I asked for a call back to see if I should stay on the same dosage of cholesterol medicine, but never heard anything back. This scenario has happened more than several times over the past few years and I don't recommend anyone settle for having to fight for their own information. Schueler and Kelly do seem to care, but if their office staff doesn't......then it's a problem for me.

Oh, I wish I had found this doctor years ago!! This is one of the few doctors left that I can find…read morein this area that has compassion for patients, and not for their pocket book. He is attentive and meets needs. He doesn't reschedule when you sneeze wrong and overcharge every time you turn around, unlike some I have been to. What a gem!!

Hes one of a kind..he even personally returned a phone call when I called with a question.I have…read morenever received a phone call back from a doctor( him or herself) usually an assistant of some kind or office worker or nurse never a doctor.He takes time with you and never over charges even helps to lower your costs with crappy insurance nowadays..just an overall good guy!

Used Jacobs as my primary doctor when we moved to the area. Quickly found out she is only…read moreinterested in pushing her Botox and HCG programs on her patients. When I required medical attention, her office was TERRIBLE at getting back to me...as in days later after I called her office daily. My wife received the same treatment.

Great doctor, very quirky but also very educated. I go there for my weight loss issues and have had…read moregood care. Office staff is nice as well.

This Doctor is a joke to medical professionals everywhere. To start, if you give him a bad review,…read morehe is quick to reply in a super snarky and inappropriate manner, telling you why your review is wrong in his eyes. I "liked" a comment someone had left reviewing him on Facebook at the beginning of seeing him, and at my next appointment, he called me into his office, showed me where I had liked a bad rating someone else had left, and asked me to "unlike" it. Who does that? He never keeps appointment times and feels it's appropriate to call you for your 1 pm telehealth appointment at 7 pm at night hoping you won't answer so he can mark you down as a "no show." I've also never had a doctor charge a $10 "convenience fee" when you call in to have your medications refilled. When I finally found a GYN to diagnose me after years of being miserable and getting me the surgery I needed that ended up saving my life, Dr. Hong got mad at me and accused me of "going to other doctors and having surgeries behind his back." Did I mention he's the one who recommended to the GYN who got me help in the first place? I had endometriosis so severely it was taking over my body, causing all of my issues. Don't even bother getting the office to fax any type of medical records anywhere in a timely manner, if even at all. They also love to tell you they "never got the fax" when I have other specialists send him records. I finally had to start bringing in hard copies of my records for him to even acknowledge they existed. He has ZERO bedside manner and no regard for his patients feelings at all. If you tell him you don't want to take the high dosages of pills he loves prescribing you for everything, and you are taking a smaller dosage instead, he accuses you of being a drug abuser. In my over 5 years of abuse from him, I was never actually examined in an actual examination room. All appointments were held in his personal office, where he barely used a stethoscope to examine you! It was always "what do you want now" instead of what can we try next. I stayed with him for so long because some days, he would be helpful, and I would just brush off his bad attitude on a bad day. When he couldn't diagnose me himself...I became a patient not worth his time. He wasn't even going to tell me he kicked me out of his office. I called to check on medications, and his wife answered the phone with, "Dr. Hong wants you to find a new doctor, have a nice day!" *click* No explanation. No warning. Just putting a chronically ill patient on my own.

This is the worst Dr's office I have ever been too. The customer service is horrible and they only…read morecare about making sure they get paid. No patient care just greedy rude people. I would rather take my chances and not go to a Dr than go here. Save your money and frustration and either stay home or find someone else.

If you have any kind of cardiac event, do not come to this hospital. There isn't a cardiologist on…read moresite in the evening. And they have mid levels on staff. Very dangerous as they are not equipped to handle the many variables that come with cardiovascular disease. Women and diabetics of both sexes present with atypical symptoms and often have normal looking ecgs. A mid level is not going to catch unstable or stable angina in most of those cases. They gave me a GI cocktail. Well, it has phenobarbital mixed with lidocaine and Pepcid. lol I guess they thought it was aNxIetY since I am female. I have a pretty high calcium score. And it is on the LAD. Thankful for a good pcp who sent me for stress testing and labs etc. We will handle it. I know not to ever take family to this hospital for anything other than a hang nail.

This place is more concerned about saying Thank You and hope your visit was enjoyable...If only…read moretheywould put as much effort in trying to get competent staff. Took off from work just to be told they could find my appointment..And said we can reschedule...Which means another missed day at work...What a joke..