do y'all really think the "teasing" manner in which y'all attempt to sell subscriptions to The News works?? Each week at least, an article is put on on AL.com and quickly cut off- asking the reader- "Want to read the rest- subscribe".... You MUST know by now that this works in no way. In fact, it irritates the reader and nothing else. So- congrats to the person who came up with this brilliant idea!! read more

I just moved to Birmingham and got a land line. Guess who calls to wake me up on Saturday morning and then hangs up on me when I say "no thanks, you've already called?" There is conveniently no telephone number to give the nice people at subscription services a call back to let them know that I'm not interested, so I expect a call back very soon. Now I refuse to read the paper on principle of their sales techniques. That's pretty sad. read more

The Birmingham News does not care for its subscribers. It is impossible to reach them by phone or email or letter. Nothing changes. If it had a competitor, the News would quickly go out of business. ALL the reviews are rightfully negative. This was not always true. In the 60's and early 70's It was dependable and accessible. read more

Today is the 5th time since 3/31 that I have not received my Sunday paper. Last time I called they said they would have the Route Supervisor speak to the carrier. It must not have made a difference. I no longer want a subscription from these people, they are not reliable and the do not do what they say. There are too many other ways to get news and coupons. read more

3 day a week paper, skips numerous deliveries during year. Skipped me to times in two weeks (our entire street was skipped) Still do not have my new TV Guide that I pay xtra for Should be in Fri. paper Which was never delivered. Called Friday, called today. Always promise delivery. nada so far. we had such bad service, most neighbors on my street, 27 houses, just simply stopped paper rather than having to call all the time. read more

The mid-week insert Birmingham Life is awful they will not include sales papers from CVS or Walgreens from Pell City AL you're lucky if you get a Dollar General one even though you live not even 0.3 mils from Walgreens and maybe a good bit from CVS and no Tractor supply or any of the Auto cares places also the insert states the advertisements will be included by zip code nope not in Pell City Al you get what they cheap blank gives you and deal with it period. They use to be a decent paper size now it is for a toddler since thy have been destroyed by a media group it came up and don't even ask for reprints of old stories you get nasty letters in return. I sent a letter to the dept to correct the advertisement issue it was returned to sender read more

They only care about taking ypur money, and not resolving any issues. For example, billing, delivery, etc. No weekend delivery help either. This is sad. This was once a great news organization. read more

I live in Florida and will be in Birmingham for about a month and would like to subscribe to the Birmingham News. I have tried repeatedly to phone customer service over several days and have been unable to do so. What kind of business is it that a potential customer is unable to contact. Do they not need my business? I certainly recognize that printed newspapers are under financial stress for lack of advertising in today's electronic world. To me it seems that should be a motivating factor to make it easy for a potential customer to contact them. Leon Faulkner, Titusville, FL 321-385-3468 read more

Worst service ever. They take your money and then you have to call every Sunday for no delivery. I was told I'd receive paper by 2. I never did. Then I was asked did I prefer Sundays paper being delivered Monday or a credit. How about I prefer I get it when my payment dictated. The day it went into circulation. read more

I just cancelled my subscription since no one from management could call me to explain why I haven't received a newspaper in over a week. Their customer service is awful. If you want the paper get it from a box or store. Do not sign up for a subscription. You will regret it. read more

The paper is ok. Getting it delivered is nearly impossible. Getting an issue resolved through contracted customer service call center is truly impossible. We have subscribed for over 30 years. Have missed weeks of delivery at a time. No one cares, no one calls back. Impossible to speak with anyone AT the actual company. If I wanted to read my laptop with my morning coffee, I wouldn't subscribe in the first place. That free month that they promised is pretty useless when they don't deliver it. I'd give it zero stars if I could. Shame on you, Birmingham News. Guess you don't want or need the few subscribers you have left. I don't post reviews until I have exhausted efforts with the company to resolve the problem. read more

Worst service ever. I missed receiving my Sunday paper probably 8 of the past 10 weeks. When I did receive the Sunday paper coupons would be missing. Called to complain twice but saw zero improvement. read more

This paper's slogan should be Reliable to be Unreliable. The delivery system is pathetic. The delivery people some most of the time But lately it become pathetic. On weekends was told you may get your paper late because of college football. But they are right late or don't get it. Snow any No paper have to go to the store they have it. Delivery person forgets you get use to it. Since buyout very very liberal. I almost think it was brought to push they're agenda. To bad there's not another option. But there may be read more

Just cancelled a subscription I've had for more than 25 years. Delivery limited to 3 days a week with Monday news being reported on Wednesday was bad enough, but miss deliveries being blown off and the inability of their billing department to bill the correct amount has become too much of a hassle to deal with. Everyday I hear someone say it's a shame that a city the size of Birmingham does not have a GOOD daily paper. If the customer service continues as it is, eventually Birmingham will not have a paper at all. How sad. read more

I have been a loyal subscriber to The Birmingham News for over 40 years! I even continued my service when they cut the publication to 3 days per week and produced an inferior product. In the past many years, I have paid 1 year in advance and have watched the prices increase each year while the paper has declined. When my subscription expired in August, I decided not to renew at the price offered. A few minutes ago I received a call from The Birmingham News offering me a better "deal" which would be $8.33 per month for the 3 issues per week, which would be $99.96 for a year. When I offered to pay one year in advance, they said that it would be $150.00???? What? That isn't what I was offered. They wanted my credit card number so that they could charge me per month. When I confronted the salesperson about the difference in price, they then said it was only for 3 months at that price. They never mentioned that until I wanted to pay in advance for one year! So the scam is exposed! Now I never will renew my subscription! Beware of this unethical practice! read more