I called Birnie Plumbing in Nov.2025 they offered no charge to come out. I had a problem with my toilet running . I had turned off the water to the toilet at the emergency shut off. Charlie came and gave a quote as to how much it would cost minor tank repair $513 saved $91 emergency shut of valve $478 saved $84 total $906 that would be over a $1,000 for minor repairs. You could buy two toilets and have them installed for that. I will never call them again. Got a new toilet handle and a bidet removed for the price of a visit $85.00 from another plumbing company. Marilyn Hatton read more

Do not trust this company. You book an appointment a week in advance, for the "afternoon", so you leave work to get home at 1 and wait, They call at 3:35 to say they can't come. I told I had to leave work for this. Time off is not easy to get. This is completely unprofessional and unacceptable. Then they call back and say they'll be here by 5. He comes and says they can't do this kind of job. I asked-why was I told you could? "I have no idea". Then, he says if they come, it'll cost $6k, but can't justify the number whatsoever. I will not be using their services nor recommending them to anyone. Horrible experience. Don't waste your time. I've had much better experience with other companies like Archie Horn & Sons. I'll be calling them! read more

I called to get a quote over the phone which they don't do. The CSR person insisted on scheduling me an in person consult which I said several times that I didn't want. When she wouldn't listen to me I cut her off and said to not call me as I would not be needing an in person consult. I didn't leave my phone number and since that day a CSR agent has called me every day at 9am. Do NOT use this business. I'm not afraid to air my dirty laundry, because it is in fact not MY dirty laundry but the horrible communication skills and business practices of Birnie Plumbing and Drains. I will use LITERALLY ANYONE ELSE because of this businesses ineptitudes. Avoid at all cost unless you like being harassed and ignored. read more

My shower was not working with only one bathroom it took them 1 week to get here and when they did they quoted me $1900 to replace me faucet in the shower and I had to supply the faucet. That is robbery. I called another plumber and they charged me $300 to install and I supply the faucet I want. I can't believe these guys are still in business. I usually don't write reviews but this one was ridiculous. How they take advantage of people this is just not fair read more

If I could give 0stars I would..this company is the worst I have ever had the privilege of not dealing with...the girl I spoke to on the phone should be let go she is costing you money...she did not forward my request for a hot water heater replacement...kindda glad she after reading the reviews..got my work done by another company that was a pleasure to deal with...your receptionist is not professional at all...learn how to talk on the phone...00 stars...stay away... read more

We had a Kitchen Sink Drain fail yesterday. I disassembled the sink, taps, cut off the seized shut off valves.(Shut off the Main water Supply First). Purchased the replacement Sink and new taps and Called 5-Stinky. After waiting for 5 hours a tech finally showed up, walked into our home shaking his head and complaining that HE SHOULD NOT BE HERE, cuz hes not on Call. Then proceeded to tell us that it would be $1100.00 to install the sink and taps and put in the Shut-offs. I almost fell on the Floor and then told him to Get out. He was much happier. We called some friends who knew a guy who uses a plumber who we then called. This morning the New Plumber looked at the jobs said, probably be 45 mins. Completed the Work and charged us $226.00, We made it an even $300.00 - WILL NEVER CALL 5-Stinky again. read more

I am very pleased with the service I received. The plumber who came to my home, Jeff was extremely knowledgeable as well as friendly. His workmanship was superb. He fixed the immediate concern and made some great recommdations to prevent trouble in the future. I will definitely use them again. read more

Run away. Bandits. I called them because year's ago when I used them for work on some rentals I had, they were a bit expensive but competent. That trust was horribly misplaced. I was helping some older folks with a stopped drain on Saturday (they are in their mid nineties). After troubleshooting the problem I had it figured out but decided to call in someone with the mechanical snake. Small job, 1/2 an hour. Called R. Birnie, made an appointment for a weekday to save the extra charge, my friends would soldier through without the sink to save some money. (BTW, Rotorooter would have come on the Saturday and charged $209 for a weekend call). Stupid me, I trusted R. Birnie because of the past, and never got a quote thinking they would be ball park. I was stupid, truly. Don't make my mistake. Monday comes, R. Birnie guy comes, 1/2 hour quick fix. $475 bill! Now I understand travel time, I understand that it costs money to run a business, but seriously, $475. Bandits. read more

Everyone must stay away from R. Birnie & Sons LTd. Huge rip off artist! Before you use them, take a look at all the 1 star reviews on their Google listing where people have stated how this company tried to take advantage of them and rip them off financially. I highly advise you stay away from this company for the following reasons. They were supposed to start at 8:30 AM and showed up at 3:45 PM. The service man broke a tube running to trap seal primer while inspecting this very line, then suggested the only way to resolve my issue is to change the faucet and place two emergency stop valves. They charged me $1094.65 for 2 hours of work and material cost was only $120. Exact same work by 2 other plumbing companies in the area will cost less than half the amount they charged me. I also found out at the end that they didn't provide an itemized list of charges which based on Consumer Protection Ontario MUST be provided to the consumers if you have a direct contract (face to face agreement with the service man is considered a direct contract). Please don't make the same mistake as I did and do not use R. Birnie & Sons Ltd. If you do, there is a very good chance you will have a very stinky experience!! read more