Julie is very respectful and their delivery personnel are very polite. They take care of their…read morecustomers

The WORST customer service! I was told they would be picking up the furntiure I was returning…read morebetween 9am and 11am by their representative. Waited and lost 4 hours of work to be talked to like im a child and that they dont pick up until 11am-3pm. I put their crap on my porch. Im the only adult in my home to be talked down to by Julie whoever she is. I DONT THINK SO. LOST CUSTOMER FOR LIFE. I will go anywhere BUT there for any other products.

So I had a problem with my plasma tv and since I'm a bit technical I've been trying to figure out…read morehow to repair it myself. After wasting several days on youtube, several other diy websites and the manufacturer's useless website/support chatbot ... I called Tilton figuring I'd just get another dead end support person telling me I would need to bring the set in for them to fix for some outrageous price. I'm just getting myself psyched up to buy another tv... Then I speak with Tilton and I'm now amazingly re-inspired with humanity. Not only does he know what I'm talking about, he goes on to explain what normally happens with these tv's and how to fix the problem. He saved me at least $90 by not having to try a new power supply which I was close to buying off ebay. With no expectation of getting my immediate business he calmly speaks to me as if I may know just enough to be able to fix this myself. Yay! Most companies keep "real" knowledge buried behind closed doors, tucked away in the dark so we're forced to either use their expensive services or throw away our things. It is so rare as a "retail consumer" to be able to figure out ever more complicated gadgets. Getting to speak with someone like Tilton is like finding a rare jewel for us tekkies. Please, please, please use this small business whenever you can. The world is in dire need of people like this. They deserve our support and recognition.

Very professional. Very informative. Reasonable pricing. Was extremely satisfied with the service…read morethere. Most honest TV service that I know of. Would definitely go there again.

Needed a washing machine asap. Everywhere else you had to order in (3weeks)and not at Brand Name…read moreAppliance...Joe had them in stock. Our washer even came with the steel hoses with no extra cost. Super impressed and I will be only buying from here again. OLD FASHION Customer service AAAA+++

Great store , been doing business with these folks for 20 some years. Never disappointed. If you…read moreneed appliance this the best place to go on western ny.