I absolutely love this store and the customer service has always been amazing but my reason for…read morethis particular review is because of my last experience there. I went in looking for a particular bra for my wedding. I was greeted right away and informed that they don't have the bra I needed. The staff member was so kind and told me places where I could get it. I was able to find one because of her. Thank you so much!!!!! I wish I knew her name so I could let everyone know how helpful she was!

Today I was in Torrid right when it opened. Amanda( she's from the Bloomingdale's store) and…read moreMelanie( from woodfield) both extremely pleasant and BOTH incredibly willing to help me. They even explained how they were new to this location filling in but would be more than happy to assist with whatever I needed help with. And they did. Would I shop here again? YES... only if these two individuals are there to help. They didn't miss a beat, made pleasant conversation, helped me find exactly what I was looking for. Great attitudes for two people who e come from a long way to make sure this store was opened and ready to rock and roll right on time!!! Kudos !!!!

I am an avid Torrid shopper. I frequent this location as well, as others and shop online. The…read moreservice of the McHenry location has been on the decline for years. I always have looked past it because I like the quality of the clothes. Today however I had an incident that may make me not return to the store or even support Torrid further. I am in the store and purchase an item. Then I ask the girl checking me out if they price match the online prices. At this point the sale is complete. She says they can but I would have had to do it before checking out. So I ask about exchanging the item for the lesser price. The manager comes over and says something about no they can't do that because of how the receipt runs in the system. So I left the store, I then turned and when back in to just return the item...I was told no, I can't return the item because their system won't have it processed for 24 hours. I left very frustrated. Number 1 that is the worst possible policy. So you mean to tell me if they made an error and rang something up twice and I catch it after I check out, they can't correct it for 24 hours? I find that hard to believe. Number 2 I called another store and was told the information I was given by the always unpleasant manager in McHenry was a LIE!! So needless to say, trying to scam your customers doesn't gain you any.

I'm disappointed that each time I come in to shop, they have such a small selection for the sizes…read more14+. To add to the small selection, I was told they only order one size of each style. Their answer is always, "We can order that for you". No, I don't want you to order me a $100 pair of shorts I don't know how they will fit on me because I was totally unable to try on because you have none in the store. It's an awful long process and I'm an instant gratification person. If I wanted to look at a picture of something and order it, I'd stay in the comfort of my own home and order all of my clothing online. P.S - The awful, country music you're BLARING in the store is hard to listen to. I cannot concentrate because the music is so loud. I can't stand inside the store more than 5 minutes before I feel compelled to run out the door. Which is why when you ask if I want to try something on, I'll say "no, I'll just buy it, try it on at home and bring it back if I don't like it."

I've been here multiple times and each time I am always assisted fantastically! The staff is…read moreextremely nice and patient, and great at picking out an outfit if you're unsure of what to get for any occasion! Would highly recommend going there if you're purchasing an outfit for yourself and you're unsure what's going to look good on yourself.

While my daughter and I were in shopping, I evidently set my phone down and lost track of it. I…read moreasked the employees behind the main counter and they didn't say much after giving a description. A very helpful and kind hearted employee behind the other counter, who had the same kind of phone let me use her locator app to ping my phone. Upon pinging I discovered that it had been with the employees at the first counter after all. I am happy and relieved to say I have my phone back. Although, I will say, I don't know if I would have gotten it back if not for Janelle's generosity to let me use hers! Find more good people like Janelle to represent you Ross

only one fitting room open. been sitting here for an hour, while they have 6 rooms. ona saturday.read more

The customer service at this Sephora was a wonderful. I contacted Kohls management to let them…read moreknow she did an excellent job.

Store is very clean and organized. Clearance section was bmneay organized too which can sometimes…read morebe a free for all area. Found what i wanted. Cashier was super helpful and friendly. Great shopping experience overall!