The customer service at this Sephora was a wonderful. I contacted Kohls management to let them know she did an excellent job.

Store is very clean and organized. Clearance section was bmneay organized too which can sometimes be a free for all area. Found what i wanted. Cashier was super helpful and friendly. Great shopping experience overall! read more

Young man in shoe department was really nice,& super helpful. The shoe size I was looking for was not at the McHenry location, he tried the Algonquin & Crystal Lake store, which neither had my size. I went to the front desk at the McHenry location, only because when I tried to order online, they said that the sku number couldn't be found, (even tho I took a picture of the exact number). Anyways, the young girl, long brown hair,... was completely rude when I asked her to help me. I told her that the young man in the shoe department looked at other locations for me,& when I told her that I called the kohls number,& they couldn't find the sku number,. She was totally rude,& acted like I was TOTALLY inconveniencing her cuz she had to help me at the kiosk read more

Usually find what I need here. Store is clean and orderly. Clerks always kind and helpful. But, recently I had a manager accuse me of bringing a non Kohl's item to checkout! Item was Kohls and mismarked! When manager was gently corrected by clerk, the manager snapped at the clerk and told me it was my fault-very unprofessional and rude. With me was my mother-a 40 year Marshall Field's employee, my sister-a longtime local teacher, niece and nephew. We all were appalled at this scene. Sooo, I am telling this story, ordering lots of Kohl's merchandise online and traveling to other Kohl's stores these days. read more

I visited this store yesterday for the first time since the pandemic began. Eleven months. I recently ordered items online. Unfortunately, I didn't realize I had to mail returns back at my expense or actually go into the store. You have curbside Pickup but not curbside returns? Odd. The doors by the return counter are locked, so you have to go in the other set and walk through the store. That's just odd. I was handed back the packaging to throw away myself. Again, odd. I touched it, she touched it and then gave it back? What safety protocol is that? I also had an Amazon return so I brought it since I had to go to Kohls anyway. The Amazon return counter is in the back of the store. Why? So you have to walk through the store again. While back there, I noticed an employee with her mask pulled down within arms length and talking to a teenage employee. We are still in the midst of a global pandemic. She didn't pull it back up until she noticed me staring at her. When I checked out, I mentioned it to the cashier, who was appropriately apologetic. When I got into my car, I called my sister who is also a local retail manger and asked if she pulled off her mask if she thought customers weren't looking. She responded with an "ABSOLUTELY NOT". I called corporate to log a complaint, and left a message. I just received a call back from Latoya from Corporate. She thanked me for my 'feedback' and would pass the message to the Store manager and remind them of the safety of wearing a mask. What a bunch of HooHa. This was not feedback, this was a customer complaint. I have been a loyal customer of Kohl's for over 30 years. The total disregard for not only customer safety but also fellow employees is horrifying. The entire experience is totally unacceptable on all levels. Let's not forget we are still in the midst of a global pandemic. Many establishments have gone out of business. Those that are lucky enough to still be open, should be strictly following all Covid regulations. It is obvious this isn't happening in this store and certainly not being taken very seriously by Corporate. I will take my business elsewhere. read more

Somehow this Kohls never ends up the cluttered abomination typical of every. single. other. Kohls. I HATE shopping in stores, but their "ugly" Christmas sweatshirts and graphic tees ensure I make a pilgrimage at least once per year. Today it's "Santa Claws," a Duck Hunt tee, and a Pokémon tee. Score for 80's Baby nostalgia + Cat Lady in Training attire! read more

This Kohl's is never an enjoyable place to shop. I haven't had a good experience in this store in many years. Many of the employees are rude and have no customer service skills. The fashion items are looking very outdated as well. Zero desire to shop here anymore and when I do shop here the employees are not friendly. The prices are high and only become reasonable if you have a discount coupon using a Kohl's Card. Not even great prices then. Check out TJMaxx in McHenry or Burlington Coat Factory in Crystal Lake for a better shopping experience. read more

We went into Kohls to pick up some clothes for our youngest daughter. We didn't know exactly what we wanted but Christine was there to help us out. We ended up getting some great things at a decent price and all were happy. read more

This is a department store I always forget about that I need to shop at more often! They have amazing sales and the designers they partner with have beautiful pieces; vera Wang, rock & republic, Lauren Conrad and now JLo! Check it out, you wont be sorry! read more

Mismarked products poor service . Will not shop at a store that mismarks merchandise an will not honor the price marked

Love this store for men! Great assortment of men's clothing and you can actually find small size pants which are hard to find at any other store. read more

Good place to shop, NOT a good place to work. At least if you're a student. They will make you stay till midnight and then have a meeting afterwards to go over sales goals. Training for cashier is rushed and subpar. Only manager who seems to truly care about morale is Rachel. read more

This is crazy It is 2015 and they dont have auto payment WTH. I just paid off my balance of $959 and will never set foot in KOHLS again I am done. They would rather lose a customer that waive a $25 late fee because of their inability to have auto pay. read more

Kohl's has many good items on hand for both men and women.They can be a bit pricey so you have to watch that. One thing i cannot stand for is this... you go to checkout and they always ask if you want to open a charge account,why would anyone do that in this economy? I HATE having any checkout person anywhere try to get you to open an account,that itself is irresponsible of any business. Is what they should do is to offer a 10% or better discount on cash sales as many places will do if you ask,this way kohl's dosen't have to pay on a credit transaction and YOU don't get stuck with a card that you really don't need to use and add up a balance with outrageous % rates. STOP the upselling of credit cards allready,it's a pain in the arse to folks and DON'T keep trying to push people to sign up.I know employees are told to do so,it's in the back of the store where their lunch/meeting area is along with being "trained" to follow a dumbass proceedure! Nice stuff but HATE the credit pushing. read more