I was glad to find a Chase Bank open up near my home. I've mainly used their Drive Up services. But…read moreyesterday, I had to go into the branch to resolve a banking issue. I was to meet with Maricela Lara, Personal Banker. She was helpful & patient. Anyway, I came in to resolve one concern & she asked the right questions and shared a lot of insight on what services I was eligible for. As a result, she ended up resolving two other matters during my visit. We need more employees in customer service like Maricela who can listen to customers & ask the right questions- - - this way, customer walk out knowing they were taken care of.

I have had an account with this bank for 10+ years but this branch always is the most difficult. I…read morecan appreciate that they are trying to keep people's money safe but their "rules" have gotten so ridiculous I can't even access my own money! And for some reason it seems to be harder to put money into my account than take it out! I have had problem after problem with simple transactions at this location. And if its not bad enough, the service there is terrible too. The drive through teller was downright rude and accusatory to me the last time I was there. I am about ready to pull my money out of Chase all together and move to another bank thanks to this location. What a joke.

I've had a small business account with Mchenry Bank & Trust for years. Whenever we've had any…read moreissues they have been resolved immediately in our favor. I also like that they have a free coin machine in their lobby.

I recently left a bank location in McHenry I'd been with for over 30 years. After they sold and…read morethen sold again, I found myself in corporate hell; and when it means dealing with my money... I wanted more. I found more than I could have hoped when I switched to American Community Bank & Trust. Almost over the top, everyone meets me with a sincere smile and make the point to know me. In fact, I think they are saying hello Glenn when I pull up to the teller drive up lane. If you are looking for that community bank that does more than just put it in their name, I can't recommend another bank more.

From the owner: American Community Bank & Trust is a financial partner who provides exceptional personal service…read moreand can bring creative financial solutions to each and every client.

I thought I liked this bank, but my recent dealings with the trust department have left me…read morequestioning my loyalty of 25 years. They ghosted me when I questioned how my cash was being spent, so I made steps to close the account. I requested an electronic transfer to an outside account but was told it had to be a paper request from them. When I had them send in the paper request I followed up in a couple weeks and was told they never received it. They then agreed to wire the money but took another $350 to close the account. Plus a wire fee. I have never heard of such a high fee to close an account, but that is what I was told when I questioned it!!!!!! I tried to accelerate my issues during this process, but never received a return call from the vp. I'm closing the rest of my accounts, but I did used to really swear by this bank. I'm so disappointed

They shut my account down do to fraud. I only use this account for direct deposit and then I…read moretransfer it out into another account. I moved from McHenry to Georgia so I say what do we do I don't line in state anymore. Most banks would issue you another card and mail it out. The lady in the phone harrases me asks me why I moved. Not sure why the questions. Judt mail me out a card is not my fault someone hacked my account. I have to wait to speak to a supervisor. She finally calls back. Closes my account. They are very rude and not very professional here. I will be calling corporate on them!

Hands down the worst customer service I have ever experienced in my life…read more I suggest using another bank Today marks 2 weeks and 10+ phone calls and voice mails that still have not been returned

A community bank without technology, customer service, nor competitive products. I've held my…read moretongue for far too long--being a customer for over 10 years. The loan department is one of the worst I've ever been associated with. There is no way to pay online, and they give you a book (circa 1950's) to rip off every month. Very cumbersome and confusing. Lucky for me, my amortization schedule is almost complete.

Service has been excellent with in-person and tech support! Also... a better CD rate than other…read morefinancial institutions in town.

Nick DiNardo has been an outstanding contact at First Mid. My business has been banking with this…read morelocation for over 45 years, and yes the first transition from First National Bank of McHenry to Blackhawk bank was a little rocky and so what the recent transition from Blackhawk to First Mid... but that is expected when financial institutions merge. I did come across some frustrating situations but every single one of them was quickly addressed by Nick and he always went above and beyond to make sure the issue was resolved, and then followed up to make sure everything was working fine. Great job Nick! Reminds us of the old days when First National Bank of McHenry was very small! -Greg J.

No one here is helpful. If Bindu is trying to help you, previously brought up in reviews, save…read moreyourself the time and go elsewhere.

we had the absolute worst experience with a Bindu at the Mchenry branch. We went in with the…read moreintent of starting a savings account and she tried pushing other options we werent comfortable with at the moment. She spoke of her husband and her family having all this money, and that we would never save the amount of money we were depositing again as a pushy sales tactic. Today we got a call from her stating our checking account was negative. We have two people on this joint account and she only contacted one of us. Legally this is against policy. She also had no reason to be calling us as thus wasn't even the savings account that we had opened. We never signed her up to be screening our checking account and calling us about it . It was extremely unprofessional and a very pushy sales technique. I would absolutely not bank with 5/3rd Mchenry. She was awful.

I'm actually really surprised it's taken me this long to write a review of HSB. My husband and I…read morehave been customers for over 10 years, we've had 2 mortgages, a HELOC, several different types of accounts and completed 3 closings with HSB. Every single one of these experiences was stellar! Clear communication done in timely manner, they know our names when we come to our branch. The people who work inside the bank are fantastic. Daily banking is easy and I feel like my money is protected, Fraud is no joke with this bank...the second it's detected I'm getting correspndence from the bank. The staff is wonderful from loan servicing all the way to the tellers (shout out McHenry north branch). Keep up the great work!

As a longtime Home State Bank customer, I am disappointed with their recent decision to discontinue…read moretheir Tell-a-Bank phone account management service. As a longtime customer, I can recall many times where this telephone banking service option saved the day for me as an international business traveler. I recall the time while traveling overseas, when my flight back to Chicago ORD was cancelled, and I needed local foreign currency cash, until a new return flight could be made. With Tell-A-Bank, I was able to process a withdrawal, in local foreign currency, to tide me over until I could rebook another flight home. It was this kind of customer service that set HSB apart from other banks. John N.