Have been banking at Home State located in Lake In The Hills for 20 years. Always enjoyed working…read morewith helpful and friendly staff. We are satisfied with loans and mortgage -all paid off now. Just an all around good bank to do business with. Staff is always considerate and helpful to explain questions we have taking time to help us understand completely. We highly recommend this bank because of these reasons. But, we have a special shoutout for a recent banking issue for my departed mom's PA account which no one was willing or able to help. Thank you Debbie L. For your kindness and understanding helping to resolve my problems. Sincerely, Ron L.

Knowledgeable friendly helpfull staff. I have never experienced an error with any of my accounts…read morefor over 40 years. I fell confident and secure with HSB. They go out of their way to answer questions and otherwise help. The Senior Class Club is a nice plus. No fee for counting my coins. No fee for blank checks. No fee for debit card. No fee for check or savings registers. No fee for paying real estate tax. No fee for bill payment checks. No fee for using ATM at HSB banking stations.

If I could give this branch ZERO STARS I would. On Friday September 13, 2024 I went to the Crystal…read moreLake branch to deposit cash in the ATM. I deposited $1,200. The machine kicked back $200 and said it was not readable. It then took the $1,000 but never credit my account; never gave a receipt - it just prompted me to take my card. Following, I attempted to make a second cash deposit for $120 thinking it may push my first deposit through - however it did not. I proceeded to go into the branch. I was initially brushed off because "she works in investments." I expressed my concern anyway and she said "I don't know why that ATM is not out of service!".. So clearly I am not the first person to have this horrific experience. I stood around waiting for a teller to become available. Finally, the bank teller at the counter was unable to help and says let's go talk to another banker and they can assist with opening an investigation/claim. Alfred (I could be wrong on the name) is available. He immediately says I can't open one but I'll dial the number for you so you can open it yourself. LIKE EXCUSE ME, AND I'M YOUR CUSTOMER!?!?! Lazy, despicable behavior. As I sit for another 30 minutes to an hour on the phone, in the branch, with not one check in if I'm OK or if I need assistance, mice start running out of the baseboards into the lobby. Not ONE employee in sight. Then as I'm walking out I see another bank and I advise you should probably call an exterminator! He gets up and starts running in the back. This branch is disgusting, lazy and NOT ONE employee even tried to help. Oh and you should probably service your ATM's so they are not scamming people out of cash deposits. Claim made. Complaint made. And a Police Report was made with the Crystal Lake Police Department.

They never answer their phone. Had an account for many years. Citibank told several RMD payments…read morebanks I closed my account.NEVER Did. I will wait until my CDs came due and close my account. Citibank has deteriorated It is not a reliable bank anymore.

The worst Chase branch!! Stay away from this place and especially the atm…read more This Chase location is a complete disaster. The ATM here is constantly broken, and this time it malfunctioned, swallowed my money, and then completely shut down. This is clearly an ongoing problem that management has failed to fix. What made it even worse was the staff. From the tellers to the bankers, everyone was rude, dismissive, and unwilling to help. No concern, no urgency, no accountability. I was treated like I was wasting their time even though their ATM caused the issue. Not a single person took responsibility or made any real effort to resolve it. For a major bank, this level of incompetence and customer service failure is embarrassing. Broken ATMs, careless employees, and zero professionalism. I left angry, frustrated, and still without my money. Avoid this branch at all costs.

She was very I mean very mean and aggressive I walked in to pay of my credit card and there was a…read moreline and then a lady comes up to me and says HoW Can I help u and I said I need to pay off my creditcard and she said the system was down but u can do atm and I said I'm to lazy for this stuff and I asked for my free lollipop and she got mad at me and she said no ur to old and I said that's bull- From ur local community Karen

I've had a small business account with Mchenry Bank & Trust for years. Whenever we've had any…read moreissues they have been resolved immediately in our favor. I also like that they have a free coin machine in their lobby.

Slow , inexperienced staff, no personality at all, seems that most have an attitude…read more Several times have to ask twice for things like a balance after deposit. Time to search out another local bank to handle my financial business.

We have been customers of Algonquin bank and trust for our businesses for years. They do everything…read morevery timely, and are always helpful and responsive to any of our needs. Friendly and helpful staff. Would highly recommend this bank.

First, they have no branches or ATM's available in my area. 1 1/2 hours away. So there is no real…read morecustomer service. My account got hacked and $3000 was stolen. Despite proof that I did not make these online gambling sites purchases, they refuse to refund me. It was all I have left in my account as I am unemployed. I'm contacting the AG's office as I'm sure it's happened to others. I have this account from my former employer and I cannot wait till I have the ability to close this account.

The crystal lake branch gives the worst customer service. The bank manager steps in to say things…read more First hand have heard her say to a member in the lobby that she couldn't keep coming into the bank to have things explained. Poor older lady didn't understand the computer. They dont cater to elderly people. Just so everyone knows the drive thru is for quick service only. Not for elderly people

I don't usually post on yelp but saw the low star rating for American Community and thought I…read moreshould post. This bank is just wonderful. The associates have always been very professional, helpful and pleasant. When you enter the lobby, someone always greats you and is willing to guide you to whatever you need to accomplish. I have been banking with them since moving to Woodstock 7 years ago and no matter what concern I have they are most patient and helpful. Love this bank.

Not so "community" anymore. Made several attempts at discussing my unhappiness and was pretty much…read moreblown off. Also - BEWARE - their debit cards do not work with Apple Pay which blows my mind that they have no interest in fixing this situation. Apple Pay is pretty commonplace now-a-days so pretty disappointing I can't use it with my bank.

The worst bank I've ever banked at. The personal bankers are brainless and don't understand how…read morebusiness work. They also lie about details such as fees until it's too late. Chase is a much better bank. Stay away from crystal lake bank.

If I could give 0 stars I would've. I was upfront and honest about how I wanted the bare minimum…read moreaccount to cash pay checks without a fee ... Pierre Garcia branch manager explained that's not the type of business he wants. Chase Bank had no problem with this, why would anyone bank at Crystal Lake bank with a manager like Pierre Garcia.

This is a great hometown bank feel even if there are multiple locations around Chicagoland. The…read morepeople working there are friendly and give service as quickly as possible even when they're busy. Plus, once you've worked with the bankers there they remember you! Bonus is you receive a follow up call to make sure you're good with a stolen debit card or if you had issues with online services. Another perk is they're one of the few banks left with a coin machine.

I have been going to this bank since it opened. They're extremely nice and customer service…read moreoriented. It's a really friendly neighborhood feel when you go in there and the same people have been in there for a very long time and they know who you are when you walk in.