4 days in the service centre to find out the battery was no good and needed replacing. $405.00 for…read morea new battery and $145.00 for testing it. Load testing a battery takes what? 2 minutes? Piss poor service at best. The only thing they did was wash it so $550.00 for a wash and new battery plus 4 days parked and ignored. Do yourself a favour and avoid this place like the plague.

Ryan Senior from Hollis Ford is a consummate professional when it comes to assisting clients in…read morebuying the right vehicle for their needs. I purchased a 2014 Mustang convertible from Ryan two years ago and he kept in regular contact with me to ensure I was happy with my purchase. As I was trading in my 2014 Nissan Pathfinder and looking to downsize I considered a Nissan Murano and a Ford Escape. After doing my homework and Ryan getting me the information I needed I made the decision to purchase a 2016 Ford Edge Platinum. This car not only meets all my needs but exceeds in some areas. It is not hard to tell why Ryan has rose among the ranks and became the New Car Sales Manager recently ~ but Ryan still has great customer service in dealing with clients from site visits and helping to find a suitable vehicle to arranging financing right down to the delivery of the vehicle. I look forward to purchasing a 2017 Mustang convertible from this dealership and working with Ryan again. Of note, I did check out two other Ford dealerships in greater Halifax Dartmouth and neither dealership spent the time with me or listened to my requirements sufficiently to get me to buy from their dealerships. I did this both in 2014 and 2016 when I ultimately made the commute to Truro to make my purhcases. The one hour drive from Halifax for great service and continued care is certainly worth it.

I have never in all my life had to deal with such incompetent people. No one can answer you…read morestraight to your face and tell you exactly what is wrong with your vehicle. They seem to pass the buck off on the next person to avoid their customers. Back in October I was originally told my truck would need to be in the shop for an "issue" that was to take 3days MAX to fix. That was a lie because I was never fully advised of the extent of the "issues"that had to be addressed. Well.....it's now Jan 22, and even after a meeting with Mr Rick Hollis assuring me that my truck would be priority and be fixed.... My truck sits idle in their lot, not being worked on and yet no one can tell me when it will be repaired because they are still waiting for the engineers to tell the mechanics what to do. Seriously......it's a year old. I am making payments on a vehicle I can't drive and all I get is "I understand your frustration" NO NO you don't. I regret taking my truck here and after hearing all the negative feedback on this dealership.....I am surprised it's still operational.

They're either lacking talent or honesty. I was told I needed a whole new wiring harness for my…read moresonar system. I paid the $600+ dollars for the parts but surprised them when I had another mechanic to install it and there was no corrosion like I was previously told and surprise it still didn't fix the problem. I brought it to them again and they replaced two sensors and on the same day it still failed and when I brought it back their reply was another sensor has failed now. $1000dollars later still the same problems with the system.

I purchased a new a Toyota Rav4 in 2015 because of my confidence in the product but the buying…read moreexperience was less than expected with hidden fees in the final sales. It was my first purchase from Truro Toyota but the less than full disclosure in the purchasing process I then decided not to ever purchase another vehicles from the this dealer again. I know the importance of regular servicing therefore I continued returning my Rav4 to Truro Toyota over the years for oil changes and servicing as required by manufacturer. The service experience has been good with friendly staff thus far until recent brake work was performed. Disc pads and rotors replacement work was done but related work to that task was left undone (park brake adjustment) and brake system flush expected as per service intervals. Work order indicated brake flush was declined but customer was never asked.

Zacks Auto Sales is always quick to reply, offers great service & has a very friendly staff! Highly…read moreRecommend!

My car started making noises and I didn't love it overall. Contacted Zacks 2 months ago about…read morerefinancing a newer different vehicle and was left hanging. Definitely not what I was expecting.