Beware!! I bought my daughter a car, It was an import (VW)…read more I saw that they worked on them and decided to take it to them as the heater wasn't working. I took it in there, told them I wanted it safe for my daughter. It also had a small drip leak in one of the valve cover gaskets, so I asked them to replace this at the same time. I told them that I had already bled the system, so it wasn't air in the lines. They called me a few weeks later when they had the time to look at it, telling me that they did the valve cover gaskets, and bled the heating system but it still didn't have heat. I had already bled the system myself... The bill was 600+ dollars and all they did was what I already had done. I figured what the hell, Im going to get it out of there and take it to someone who knows what they are doing with Volkswagons. I went and picked it up with my daughter she was going to drive it, and I was going to drive my car back home, but the windshield was all frozen on the inside, so I decided to give her my car to drive and I scraped off the windshield and drove the VW. Its a good thing as the car caught fire just before I got it to my driveway. I jumped out of the car, and popped the hood to find the engine compartment in flames. I put it out and called them, they said they were sending a tow truck. The tow truck arrived and took the car away. As I didn't trust them at all now, I went over there and watched while they looked the car over. They immediately said it wasn't their fault, but "Don't worry, the owner spent a long time building a reputation for honest and fair treatment of customers" They basically said we would be looking after it. A very quick look on the internet told me that there is a very very common reason why the valve cover gaskets go on these cars, and that whenever they are done the root cause also has to be taken care of or another more serious failure will occur. This is what happened here. They replaced the gasket, but the problem was pressure from the PCV system, which was clogged causing the gasket to go, when they fixed it, and didn't even bother to check the engine pressure. When I drove it out of there, it blew a cam seal plug from the back of the engine, causing the engine oil to spew out the back of the engine all over the exhaust system causing the fire. I went to pick up the car today, they charged me for the second repair, and then told me that the other side cam seal plug was now leaking, but it "should be fine". I got my car home to find it smoking again. I am out almost 800 bucks, still have no heat, am being told its my fault, not theirs and I now have to take it to someone who knows that they are doing. Do not take your vehicle here, unless you want to put your family in harms way.

This place is a rip off .They look for anyway they can rip you off .Don't go here .And will not…read moretake responsibility for that damages that they caused

They're either lacking talent or honesty. I was told I needed a whole new wiring harness for my…read moresonar system. I paid the $600+ dollars for the parts but surprised them when I had another mechanic to install it and there was no corrosion like I was previously told and surprise it still didn't fix the problem. I brought it to them again and they replaced two sensors and on the same day it still failed and when I brought it back their reply was another sensor has failed now. $1000dollars later still the same problems with the system.

I purchased a new a Toyota Rav4 in 2015 because of my confidence in the product but the buying…read moreexperience was less than expected with hidden fees in the final sales. It was my first purchase from Truro Toyota but the less than full disclosure in the purchasing process I then decided not to ever purchase another vehicles from the this dealer again. I know the importance of regular servicing therefore I continued returning my Rav4 to Truro Toyota over the years for oil changes and servicing as required by manufacturer. The service experience has been good with friendly staff thus far until recent brake work was performed. Disc pads and rotors replacement work was done but related work to that task was left undone (park brake adjustment) and brake system flush expected as per service intervals. Work order indicated brake flush was declined but customer was never asked.

4 days in the service centre to find out the battery was no good and needed replacing. $405.00 for…read morea new battery and $145.00 for testing it. Load testing a battery takes what? 2 minutes? Piss poor service at best. The only thing they did was wash it so $550.00 for a wash and new battery plus 4 days parked and ignored. Do yourself a favour and avoid this place like the plague.

Been waiting over 3 hours for a tire change and an alignment and still no end in sight. Had an…read moreappointment for 145 and at 5pm I'm still sitting in the waiting area. Absolutely ridiculous. My first and last time here. They will not get my business again

Amazing people, amazing prices and amazing vehicles! They walked me through the process each step…read moreof the way and explained everything to me in a way that made sense as a first time car buyer. Laura was incredible and supportive in helping my find my dream car for a price I could afford. I drove away with a new to me car and couldn't be happier!

Ryan Senior from Hollis Ford is a consummate professional when it comes to assisting clients in…read morebuying the right vehicle for their needs. I purchased a 2014 Mustang convertible from Ryan two years ago and he kept in regular contact with me to ensure I was happy with my purchase. As I was trading in my 2014 Nissan Pathfinder and looking to downsize I considered a Nissan Murano and a Ford Escape. After doing my homework and Ryan getting me the information I needed I made the decision to purchase a 2016 Ford Edge Platinum. This car not only meets all my needs but exceeds in some areas. It is not hard to tell why Ryan has rose among the ranks and became the New Car Sales Manager recently ~ but Ryan still has great customer service in dealing with clients from site visits and helping to find a suitable vehicle to arranging financing right down to the delivery of the vehicle. I look forward to purchasing a 2017 Mustang convertible from this dealership and working with Ryan again. Of note, I did check out two other Ford dealerships in greater Halifax Dartmouth and neither dealership spent the time with me or listened to my requirements sufficiently to get me to buy from their dealerships. I did this both in 2014 and 2016 when I ultimately made the commute to Truro to make my purhcases. The one hour drive from Halifax for great service and continued care is certainly worth it.

I have never in all my life had to deal with such incompetent people. No one can answer you…read morestraight to your face and tell you exactly what is wrong with your vehicle. They seem to pass the buck off on the next person to avoid their customers. Back in October I was originally told my truck would need to be in the shop for an "issue" that was to take 3days MAX to fix. That was a lie because I was never fully advised of the extent of the "issues"that had to be addressed. Well.....it's now Jan 22, and even after a meeting with Mr Rick Hollis assuring me that my truck would be priority and be fixed.... My truck sits idle in their lot, not being worked on and yet no one can tell me when it will be repaired because they are still waiting for the engineers to tell the mechanics what to do. Seriously......it's a year old. I am making payments on a vehicle I can't drive and all I get is "I understand your frustration" NO NO you don't. I regret taking my truck here and after hearing all the negative feedback on this dealership.....I am surprised it's still operational.

Service was outstanding. Friendly staff and management who want to work with you to make sure you…read moreare happy. Felt welcomed and not pressured when I was there. Best used car buying experience I have ever had. Gill was new but stepped up to make sure everything was done promptly and efficiently. Would not hesitate to shop there again!

Amazing service, and great prices. Always willing to help and I was able to have my vehicles…read moreservices with ease.