I only started using Blanc Notting Hill after my long term neighbourhood dry cleaner closed down and they were now the nearest dry cleaner to my house.
I had them replace a zip on a pair of jeans (that I've had for years and have multiple pairs of), and the minute I put them on the new zip broke open. I took them back, they replaced it again with the same cheap zip, and the exact same thing happened as soon as I put them on. When I then asked for a refund of the £45 I paid, I was refused by the manager because "they don't normally have this issue". Their suggestion was that I should go and purchase a zip at my own expense and bring it to them, on top of what I had already paid for their terrible work.
They also permanently iron on barcodes to your clothes (because apparently the safety pins EVERY other dry cleaner use aren't good enough?) that you then can't remove.
Not only are they over priced and don't provide any kind of personable service, they clearly don't actually care about their customers experience.
They're literally just a fancy website with no substance. I won't be using them again and will be telling my friends to do the same, and will find a more local friendly neighbourhood dry cleaner to support instead. read more