Dr.Sanchez is the best! He has a wonderful bedside manner....and is so smart…read more The front desk was organized, polite and extremely accommodating. 5 stars all around for the Heart Institute.

I have been going to the 49th St heart institute for at least 8 years and credit them for me still…read morebeing alive. I had my first heart attack in the late 90's and modern medical has allowed me to live a fairly normal life compared to my Dad who died at age 37 of his first heart attack. Dr Sanchez is my lead Doc and I grade him an A+, but I needed a double ablation for AFib for that last year and Dr Sheppard did that 8 hour procedure that was successful and I grade him and his team an A+. All of the test for the ablation, showed my bad heart valve finally needed replaced and a TAVR was performed by Dr Jabbars team about a year ago. It was done in a new Operating Room room in Northside hospital and I could have been in the Mayo clinic. It is outfitted with the latest screens, lights etc and a huge staff as they need a complete surgical team to stand by in case of complications. There were over 20 people involved and that was a very easy procedure on me as they use a cath and an overnight stay only. My only gripe and it is huge, is the HCA billing system. I have group insurance and am over 65 so I have medicare part A. HCA refuses to send my Explainations of Benefits statement of what BCBS pays so medicare can consider my inpatient hospital bills. It has cost me huge amounts due to my high deductible and high co pay. Medicare Part A will coordinate for inpatient if only HCA would cooperate. HCA now owns the Heart Institute so if has affected all of my bills to the tune of about $30k out of my pocke over a period of about 4 months. btw- I have often been late (from reviews) as I leave from work and get tied up and never had my appt cancelled. I had to wait longer than normal when late but always have been seen and I have likely had about 50 appts as a patient of 4 different cardiologists there as well as Heather Tate who is also a A+.

My son, Tyler, is a patient with autism and is nonverbal. I am experiencing significant difficulty…read moreobtaining basic documentation from the office, including a physician's signature for a prescription and a medical necessity/justification signature required for his AAC device. Despite multiple attempts--through the patient portal, phone calls, and follow-ups--I have been repeatedly redirected without resolution. Each interaction has left me feeling dismissed, and at times I have been met with annoyance and rudeness. This has been extremely frustrating, especially given the urgency of my son's needs. Tyler requires this signature within 30 days in order to access his AAC device, which will be set up by his school and speech therapist. This device is essential for his communication and development. I have clearly explained this timeline and importance, yet my concerns do not appear to be taken seriously. I am now having to take a day off work and pull my son out of school just to attend an appointment for this matter. Tyler's primary care physician has been wonderful; however, my experience with the MyChart portal and some staff interactions has been much less positive.

I have Hydrocephalus with over 7 Surgeries, At 19 years of Age, This Hospital has been a blessing I…read morewould not be alive if God did work my way to here. It is sad to read the bad comments about this place and I feel the pain of Families precicely because how important children are and what they expect from any hospital which is safety and health for their children not negligence nor discrimination, even less to deny medical help. but that is not what I have seen and experienced since coming here from the age of 10 years old. I will not lie, I have experienced some encounters with some rude Doctors or nurses that may not be as sweet and gentle as others however, so have I seen Nurses sitting there for hours at 12 am in the morning filling out information on a computer and Doctors Rushing doing their work. This is not an easy job and I thank them for enduring so much difficulties, so precisely for that, even if they may be not feeling great, I appreciate that the staff does their Job the best that they can. I wish that God may fill their lives and help them help people everyday and be able to withstand the great Cross of Being in the medical field for the cross everyone must bear and carry. Also, last time I came in an emergency, I walked with my father to a emergency room full of sick Children waiting to be admitted and the staff was trying their best to get everyone the help the needed, yet ¿how many Children can this Hospital take? As much as I wish that Everyone was admitted immediately, unfortunately The staff can only try their best, I entrust all the Children in this Hospital to the Will of God, Trust in him and his Mother. Parents, As hard as things get, be there for thy Child for so will Our Pater Noster be for he is thy father whom loves all with a perfect love, as said in the book of Isaiah and yes, even if its very painfull. There is a purpose for suffering. May God bless all the Doctors and continue to work through them to keep giving life to children.

My mom has been hospitalized twice here just this year, unfortunately. She's doing better now and…read morealready out, but I had to write about this hospital because the staff has been nothing but great. I want to especially thank nurses Elena and Aida, originally from Bosnia. WONDERFUL nurses!!! Compassionate, caring, patient, and always very serving & a smile. This is what all nurses should be like. People have mentioned before to go to Baycare hospitals, but from our experience HCA here was great!

Complete neglect. If you go by ambulance, be prepared to wait in the waiting room because that's…read moreexactly what happened to my girlfriend. It took 24 hours to get admitted onto the floor, just to be neglected. I will be bringing her to the hospital in Tampa from now despite the distance. I wouldn't bring my worst enemy to Northside. If you want proper care for you or your loved ones, do not go to Northside hospital! Dr. Ondracek was unconcerned about my girlfriend's condition. He did not do an assessment on her and jumped straight to discharge without even addressing her complaints. He has no business being a doctor.

dr samantha avery cardiovascular medicine D.O. is the most professional, upbeat, & caring dr i have…read morehad in my many years. the ofc staff & the nurses are always friendly & helpful. the place is very clean. i always feel better when i leave. all my questions (sometimes i have many!) are patiently answered in a way non medical persons can all understand. any needed tests are always done for a complete check up. next door is pasadena hospital so its easy access to get blood tests, etc..ive never waited longer than 10 min in the wait rm. i highly recommend dr avery 100%.

I am so glad I took my almost 90 year old father to this appointment. My father was taken to a room…read moreby a woman named "Tanya" that should have chosen another profession...I have never witnessed anyone so rude and nasty, and patronizing...she definitely did not like what she was doing and did not want to be there. I've never heard anybody talk to my father in such a derogatory patronizing voice . After MAKING my father get up on the examination table against his wish( he is unstable and has as fallen), she drilled my father about things that should have been in his computerized records including tests that were ordered by his doctor. It was completely ridiculous as if the right hand didn't know what the left hand was doing! After she left, it was almost an hour of waiting before I helped my father off the table and into his walker seat. All I have to say is treat people like they matter to you want to be treated... You would want the same for your family.

Super douche bag move. Blew a tire in the busy road, pulled into the closest parking lot to switch…read moreto my donut and got a talking to from probably the most disrespectful and inconsiderate jackass because I was trespassing. He told me I could have changed my tire in the street.

I am a retired disabled veteran and my wife's insurance is TRICARE Prime. The copay for primary…read morecare physician is $20. Dr. Handelman was my wife's primary care physician but he was charging me $31 for specialty care. When she pointed out this is incorrect, he refused to change the copay and told her to get another provider. TRICARE was informed and is investigating Dr. Handelman for insurance fraud. If any Veteran or dependent on TRICARE Prime is a primary care patient of Dr. Handelman and is being charged specialty copay instead of primary copay, this is insurance fraud and must be reported to TRICARE and the State Board of Medicine ASAP!!

Dr.Hearn is amazing he's very knowledgeable and very nice, always have a wonderful experience with…read morehim; There's a receptionist at the front who wears glasses, her attitude is terrible and it really affects my experience. I don't know what her deal is but every time she sees me she gives me a nasty attitude, acting like she does not want to do her job. Last time I was there she refused to make appointment with me but wanted to check in with other patients even though I was there first. And today when I tried to make appointment she rolled her eyes and gave me this nasty attitude again. On the other hand she acts nice and smiles when she sees other patients, I don't know if she's treating me differently because I'm Asian, and maybe it's racist. I wanted to switch clinics, but I like Dr. Hearn. It's just that her being there always ruins my experience at appointments.

We have been with the PHCA Crossroads office since our first daughter was born and have had great…read moreexperiences with everyone in the office. We mostly see Dr. Hearn now and he is awesome. He listens to our concerns, answers questions and explains things very thoroughly. He also has great energy, shows genuine love and concern for our kiddos, and he puts them at ease.

International Medical Lab , South Pasadena…read more I had a recent HORRID experience. My Primary Physician ordered labs that required blood work and an urinalysis. I requested that these finding be faxed to my three Physicians: 1. Ordering Physician from Oak Lawn, Illinois 2. Primary Physician in St Petersburg, Florida 3. Cardiologist in St Petersburg, Florida OUTCOME: - Nothing went to the ordering Physician for 10 days. And as of 2/7 the urinalysis results have not been sent. - My scheduled Cardiologist appiointment was 5 days after the tests and 4 calls to the main office had to be made to have those results sent. Additionally; attempts to call the South Pasadena during office hours were not answered.

Easy to find, easy parking, never a wait and wonderful staff. The results are sent to me for my…read morerecords and to my doctors.