once again they are lacking in service. i biked to the drive up window. after a minute the girl…read moretold me she would be right with me . . . that she was the only one there. after 5 minutes some other girl came and took my deposit. so what was the story. was she really the only one there or were the fat asses sitting behind their desks to lazy to get up and help. it is so inconvenient to change banks but in this case . . .

From the owner: Reach your financial goals with Royal Credit Union! Whether you're borrowing or saving, Royal is…read morehere to help put your goals within reach. When you choose Royal Credit Union, you're getting great rates and a financial partner you can grow with. From savings and checking accounts to vehicle and home loans, Royal offers the financial solutions you need and the advice you can trust.

I've been using Unity One since the 1980s, when they were Burlington Northern Credit Union based in…read moredowntown St. Paul. They have always been accurate, pleasant and accommodating. Through all these years, Unity One has been our primary account. Everyone in their branch locations (and there have been many over the years :) ) has always been helpful and friendly. Their loan and savings rates are competitive with commercial banks.

I've been using Unity One since the 1980s, when they were the United Railway Credit Union. They…read morehave always bent over backwards for me. Even when I worked for a "big bank" for a period of time, I still maintained by Unity One account. Everyone in their branch locations has always bent over backward to help me out.

I have been beyond impressed with the team at Flagship Bank. Coming from a much larger bank and…read morecompetitor, I was so impressed by the personalized attention I received from Heidi and Liz. They help me with every step of the PPP loan process. I would highly recommend working with them in the future!

From the owner: Security Bank & Trust Company provides a full suite of financial services/banking products for…read moreconsumers, entrepreneurs, private banking clients, non-profit organizations, and businesses including but not limited to: - Checking accounts - Money market accounts - ACH/Cash Management Services - Remote Deposit Capture - Merchant Card Services - Loans for working capital, equipment, real estate acquisition, and other qualifying purposes. Over the years, we've helped many businesses realize their goals. From small, home-based businesses to larger corporations, we've provided our banking expertise to help companies grow and prosper. You can be confident that decisions made on your behalf are not only well informed but also done by people who care about making good things happen for your business. We are a Member of the FDIC and a Equal Housing Lender.

"I am appalled by the lack of professionalism and basic human compassion at F&M Bank. After my…read moreuncle suffered a stroke in October, I was legally appointed as his conservator and guardian. Every other institution honored the court-ordered documents immediately, but F&M Bank has been a nightmare. Despite having clear legal access to his accounts, I was told I needed a summons just to see records. I spoke with three different customer service reps who were completely unhelpful. When I escalated to management, I was treated with total disrespect. The manager was dismissive and actually told me his boss likely wouldn't call me back--and if he did, he'd just repeat the same unhelpful answer. It has been weeks and I still haven't heard a word. If you want a bank that respects legal authority or shows even a shred of empathy during a family crisis, stay far away from F&M. It would be zero stars if I had an option for that!!

From the owner: A locally owned institution since 1925, F&M Bank has experienced prudent and strategic growth. F&M…read morecontinues to serve Manchester, Cedar Rapids, Anamosa, Monticello, Lino Lakes MN and Vadnais Heights MN.

This is another place that went downhill. They used to have a very nice girl who worked there but…read moreshe moved on long ago and the tellers they're left with are absolutely rude. I've called to ask simple questions and the person on the phone acted like she was angry having to answer them. They treat you with a ton of suspicion. I've conducted business there for years for a family member and I get treated like I'm public enemy number one anytime I try to do anything. They don't speak to people in a manner appropriate for a bank, seeming more like a bar floozy you'll find at a dive bar in the middle of nowhere. There is one older guy who is now working at the drive-thru window who seems decent but he's not enough to counter everything else wrong with this place.

Were they welcoming to me as a prospective member? NOPE! I recently moved to White Bear Lake and a…read morerelative who is a member of Cities recommended them to me. When I tried to become a member and open an account, the woman who was there to approve my application was incredibly rude to me. She spoke to me as if I was a little kid and assumed I didn't have enough money to open an account (I had MORE than enough). Also the bank teller I spoke to was also rude and seemed to be falling asleep as I spoke to her.

The service at this bank is infuriating! Every time I have the most minor issue, I have to call at…read moreleast three times. Then I had an errant charge on the account from a card we told them to cancel and I asked three times if they closed the old cards and each time it was a surprise to the person on the phone, "Oh, no, I'll have to do that." I even went into the bank to talk to them and she tried to bum rush me out the door! When I finally got to ask about the issue, she wrote the problem on a post-it note for someone else to handle! (I still have my doubts that it's been taken care of at this point.) It would be comical if I were hearing these stories from someone else, but when it's you going through the frustration... Bottom line, don't bank here. Customer service is not a priority.

Jake Johnson is the guy to see for commercial loans. I also have little boater accounts for my kids…read morethat pay them for getting good grades. Friendly place where they remember your name!

I've been here for about 45 minutes waiting in line for a teller. 45!!! There is ONE TELLER, who…read morehas been working with ONE customer this entire time.

Went to the branch in regards to a home refinance......all aspects of the process was horrible!!!!…read moreAt closing I became aware that Wells Fargo added a second loan and my contact was put on a 3 way call with my contact at the branch.....oh I saw that they added something that wasn't supposed to be there.....he did nothing. All Wells Fargo and the Team was only interested in there commission payday. Run away from doing any mortgages with Wells Fargo.....horrible, horrible experience!!!!!!

I have been a member at this banking community for over 20 years and am pleased with the care they…read moregive to my banking needs. The people at the bank have treated me with respect and courtesy, and promptly respond to my questions and concerns. It is a joy to work with this friendly, helpful staff.

I had a charge show up on my account that I wasn't sure about. I verified the charge and made…read morepayment arrangements with the other company to resolve the matter. Bremer bank did not return the fee as non-sufficient funds. (I had about 20$). Today, the 2nd day the $110 charge was still pending. I questioned their CS about why it had not been returned and explained my situation. 3 different times I was told a decision would be made sometime this afternoon wether to pay the bill and come after me for it anyway or it would be returned by another department. As I had already made payment arrangements, I asked why they would still pay them and get it from me making me pay this fee TWICE plus...PLUS NSF fees. The rep didn't like my questions and blurted out...."Fine, we paid them. Now you are overdrawn!" Wait....I thought you just said that that judgement to pay or not would be made sometime this afternoon by another commitee?? Which is it? You don't get to emotionally decide awho I owe money to and not!! Who really makes these decisions? Are we as customers supposed to feel safe with our hard earned money in a bank who allows emotional decisions to be made by anyone in their company?

If you don't have an account here and someone writes you a check from Wells Fargo, stay away…read more My situation with this place is extremely absurd and if you don't want to continue reading I'll put in a simple form: they won't cash a check made out to you from Wells Fargo even if you have 6 forms of ID. The older woman working at teller # 3 at approximately 11:30-12:00 time frame was not only extremely rude but kinda made a rude remark about how I didn't have a bank account or a social security/birth certificate because I have an abusive mother who also uses my identity for cable, banks, electric, phone bills, you name it she's used my social. So instead I presented her with my Driver's License, fishing license, my DKMS donor card with all my info on it from the state, an old tcf debit card, and an ebt card. (My ins card is on the way in the mail) I offered to have her call my grandmother who wrote the check (her phone number is in their system) "nope, nope,nope" she says back to me. Also, get this the check was only for $30! It's Not like a huge amount of money. Even after however many issues, things with my name on it either from the government or other old banks, she says no. I offer to bring in a piece of mail, that's a no. Then after all her rudeness and this hassle &everything I told her about not being able to have an account because I don't trust my mom she has the audicity to say "go take this to you own bank. " I replied with " I wouldn't be here trying to cash it if I already had a bank set up at a different branch or bank. ". Needless to say I'm not coming back. This location is trash, unless something is done and made right I will make sure my family and the family business no longer bank with them or cash their checks here.( Which is almost daily) If you don't like working with customers than you shouldn't be a bank teller. Like come on a $30 check???

They closed my account I had set up for a receiving benefits from a past family member and told me…read moreI can't reopen it with no warning at all talked to 3 different people on the phone first one said they couldn't help me second one hung up on me 3rd one ran me in loops and also hung up on me if they don't fix the issue I will be closing my other account and not bank with them anymore If you have an account with them I suggest not trusting them with much money at all I trust cash app more then Wells Fargo at this point that's how sad there notification system is