Could have been better at helping me by fixing my internet they kept saying it was my router that…read morewas the problem wrong is was their equipment which they had to exchange it for a new one to make my internet so it wouldn't drop out!

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

Billie disappeared and offers no support. her company kept charging me every month but access to tv…read morehad stopped and there was no support. non of this is my fault. Billie would not answer the phone nor emails nor texts. I don't know if she sold the company or had a stroke or died or what. she had been very personal and if high moral values but it all disappeared I had to have my bank block the monthly charges since I have received no access to tv for several months. if Billie turned the company over to someone they just take the money and offer no access and state Thankyou for your payment. Wierd it dishonest???

I have had horrible experiences with Spectrum mobile, internet and TV streaming from service to…read morebilling. I would never consider them again!

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I dont even want to give them a star. I'm paying 239 a month for bs...they say I have 155+ channels…read morebut a lot of them r duplicate channels. My area has a lot of outages that last longer than 4 hrs and they don't give u a credit like they say they will. Worst cable company EVER

They don't have a clue I asked for help they said go to cricket were you have your phone. I was…read morespeechless. All I wanted was2G to 5G so sad.

Speed slows down to a crawl at night. Latency is terrible compared to other ISPs. If you will be…read moredoing any streaming or gaming you should stay away. If you just want to check E-mail and half load Facebook then this may be the right ISP for you! They also talk about how great their customer service is yet that depends on who I talk to. Some are professional and polite and some are rude and passive aggressive. If they want to keep customers they should fix their infrastructure and re train some of the employees on how to talk to a customer. I am more than a monthly bill but some of them don't understand that.

From the owner: Local Service High Speed Internet…read moreManaged WiFi Dedicated Bandwidth Wireless Networking

I took a job in Huntsville and this was my only option for Internet. The great thing was they have…read moreweekend installment options. The negative is they charge $50 for installation. I missed this in my initial conversation. That's a huge red flag. I don't know of another internet provider that charges for installation. The guy came out on a Sunday and got me hooked up or so I thought. Not long after he left it stopped working but due to my schedule it took them two weeks to get back. They finally got it working- speed was as promised. Then I got my bill - my $24.95/ month was no where on the bill. After 30 minutes on the made the adjustments. We'll see how things go from here

They installed my internet in a dothan address instead of my actual address. When i called to fix…read morethe problem they said "because you requested a change of address we can't get you connected until monday and you will need to be present for the install". If this wasn't my only choice for wifi i would not use them over all this should never have happened and they should have fixed the mistake today since they set up the account wrong.

I've had ongoing service issues for the past two years, but the past week has been especially…read moreunacceptable. I've had three separate service calls, including a technician coming out, and the problem is still not resolved. When I attempted to cancel my service today, the experience was just as frustrating. It took over 20 minutes of repeatedly saying "no" to retention offers before they would even process the cancellation. Even after all that, they are still trying to charge me for the entire month--even though I'm canceling less than a week into the billing cycle. Between the repeated failure to fix the issue and the difficulty canceling, this has been an extremely disappointing experience. I would strongly caution others before signing up, as the customer support and service reliability have not met expectations

They raised my bill app. $6 and 2 weeks later send an e-mail saying they had increased my internet…read morespeed for free. Me thinks not. Now, I keep getting e-mails saying I HAVE EARNED A PREMIUM UPGRADE! Most people's first thought would be they were GIVING you something for being a good customer, but OH, NO, it's just another con they are trying to pull. The FTC needs to put a stop to this false ad they keep sending out.

BEST decision made! Thank you for adding service to rural area! Installation completed by Ethan,…read moreefficient and professional! Wonderful having such quality internet service without a clumpy dish mounted in yard! Internet service is what was needed desperately! 10 out of 10!!! Wonderful pricing packages!!! Customer Service lining appointment up VERY thorough and professional!!

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Charter's streaming TV app sucks. The sound goes out, lags behind the video, or chatters…read moreincoherently for no apparent reason. Count on having your favorite TV show or whatever you really want to watch to freeze or the app quits working and you have to restart it. When you finally get fed up and decide to cancel the service, be prepared to spend an hour-plus on the phone, five-minutes of conversation and the remainder is horrendous repeat-stanza music (payback for canceling the crap service). Plus, you have to pay in full for the entire service period - no reduction in billing for time not used - or call back on the end-of-service date. There is no mention of this rip-off billing policy when you subscribe to this service. NO CONTRACT, NO PROBLEM. WE HAVE OTHER WAYS TO SCREW YOU OUT OF YOUR MONEY AND MAKE YOU REGRET CUTTING OUR SERVICES!!!

Ok that was my fault. The most power went out & I have to change my review . I posted before the…read moreservice went out just a couple months. I've only had you guys, but it was due to my lack of foresight on the plugin

I guess I should have read the reviews & understand you get what you pay for. We never even had…read moresuccessful service turned on because the installation process was that terrible! Scheduled install for Thursday, tech shows up unannounced Tues for inspection in an old unmarked Spectrum Vehicle, said he was coming to bury the line Wednesday. I got a text Wed confirming the line was buried and then when tech comes thurs, we find out the line isn't buried. Orig tech came back out Thurs afternoon confided that it was Thurs! They rescheduled for Friday to install again and then cancelled Friday afternoon due to a holiday! 6/19 is not a holiday. Then I spend 40 mins on a phone call trying cancel these services. Both my husband and I work remote, we need a reliable internet company. Frontier is not that!