I bought a car from here 2 years ago and we loved it so much. A couple weeks ago I was involved in…read morean accident that totaled my car. Without another thought, my first pick was to choose from this dealership. They are VERY customer friendly and have gone above and beyond both times to make sure my purchase was smooth. I noticed my air wasnt blowing out cold after a couple days of owning the car and without hesitation they told me to bring it in to fix it and even let me borrow a car while fixing it. I have nothing but good things to say about this dealership. I've already recommended them to a friend who is having a baby soon because I know that they will make sure she is taken care of the way she should be. Thank you so much A&Y

DO NOT let this POS fix your TRANSMISSION. He literally conned me out of $2,500. He is a LIAR &…read moreCANT be TRUSTED. NOT a good business man very unprofessional. He showed up at my house looking for payment when I had an agreement with his wife to come to the shop to pay because she left the receipts at home. If he breaks anything he won't fix it. He BROKE my o2 sensor & refused to fix what HE broke without charging. My transmission broke down 4 months after he supposedly "fixed" it & voided the warranty & the payment plan. Claiming the problems wasn't his fault. He changed his story 3 times as to why my transmission failed. & While I was trying to build a case to take him to small claims court he put a mechanics lean on my car voiding any chances I had of winning against this con artist. All he does is go to the junkyard, finds a piece of junk & puts it in your car. & says it's not his fault when your car breaks down. But if you do allow him to fix your transmission go to another mechanic to CHECK behind him immediately. & if it breaks down DO NOT give your car back to him he WILL charge for tow, say it's not his fault , and if you owe money he will keep your car giving you no chances to get a second opinion from another mechanic. Take your car some where else to get a second opinion. I understand you want to save money but your best options are to go to big business & not get nickeled & dimed by small businesses when it comes to expensive, serious repairs like a transmission. Ps. He has 3 shops Cary, Bunn Level, and i guess Sanford. I say that because I didn't know he had three shops & when my car broke down the second time he was suppose to tow it to Cary the place he fixed it before and my car ended up in Bunn Level with no notification. Do NOT TRUST him!!!!!!

Fast service and good pricing. I needed my car looked at and the owner took care of it immediately…read moreso I could have it for an emergency trip. Took the time to check fluids and make sure the car would handle the distance without a problem. Thank you.

Halsey Caccavale made purchasing my new GLE 350 an incredibly easy and enjoyable experience. The…read moreentire paperwork process took only about 30 minutes! His professionalism, knowledge, and genuine care made me feel appreciated and valued as a customer. My overall experience was simply amazing. I would also like to recognize Ms. Berdecia in Finance. She worked diligently to make the process as efficient as possible so I could return to work on time. She was caring, understanding, and truly focused on providing excellent customer service. Last but certainly not least, special thanks to Steven Stackhouse, my Service Manager, for always taking such great care of our vehicles. His dedication, professionalism, and respect for his customers are greatly appreciated and never go unnoticed. Thank you all for making every interaction a positive experience! Mercedes Castillo

This has been the worst car-buying experience I've ever had. I paid for this vehicle in full, not…read morefinanced and within 48 hours I was already dealing with major problems. The convertible liner was damaged when the car was sold to me. A member of the service department told me that a small tear caused the interior stitching problem. That tear existed when I purchased the vehicle, which means the car was sold with a pre-existing issue that should have been identified and repaired before it was ever put on the lot. The dealership initially wanted approximately $12,500 to replace the liner. While General Manager Greg Dudak eventually agreed to a compromise, I still had to pay $4,000 to have the liner restitched. I appreciate that he attempted to reach a resolution, but I should not have had to pay thousands of dollars to repair a problem that already existed when the vehicle was sold to me. To make matters worse, the dealership gave me a key that didn't even work with my car. I brought it back expecting them to fix the mistake, and they gave me the wrong key again. It's hard to understand how a dealership can make the same error twice. During the sales process, Eddie Jones told me the car had new brakes and new tires. Later, I was told I needed nearly $5,000 in repairs for both front rotors. Yet I was also told there was nothing actually wrong with the rotors--only that the brake pads were low. That left me questioning the accuracy of what I had been told during the sale and the repair recommendations afterward. What disappoints me most is that I specifically chose a Mercedes-Benz dealership because I expected a higher standard. Instead, I purchased a vehicle with pre-existing problems, spent thousands of dollars addressing an issue that should have been caught before the sale, received the wrong key twice, and was left with more questions than answers. I cannot recommend this dealership based on my experience. If you're considering buying a vehicle here, I strongly encourage you to have it independently inspected before signing anything and to verify every representation about the condition of the vehicle in writing. Stay clear of Eddie Jones!

They let me test drive as many times as I wanted, they explained everything thoroughly, they have…read morethe cleanest atmosphere of any car lot I have been to, candy out in the open for ppl, they even offered me A Lewis motors hat&A bottle of name brand water... U really get the feeling that U are top priority in there... The payments make sense according to what year the car is&the even give your car a cleaning before U leave the lot... And its conviently beside a gas station&two insurance agency's... I would suggest U go there&see for yourself, GREAT PEOPLE

They have you sign an agreement for terms for car insurance, having the deductibles at a very low…read moreprice. If you go higher than this, this would go against the agreement and they will make your interest rate very high to be able to afford.

We HAPPILY purchased from Cross Creek Subaru in Fayetteville and are super happy with our purchase…read more18 months in! The process was simple! The price they gave us was the out the door price and car was exactly delivered as pictured. We loved the simplicity of the whole process, no games, great pricing from the start and free delivery to our home! We gave the necessary information over the phone/email to Cross Creek and the two veterans who delivered our car brought the paperwork for us to sign with them. The vets even wanted to show us some of their favorite features of the car which was adorable! We would recommend anyone who is in the market for a Subaru reach out to Cross Creek Subaru in Fayetteville as we sincerely enjoyed working with them. We live 2+ hours away and were able to complete the whole purchase from our home. I would not hesitate to buy from them again or recommend them to friends/family.

Horrible , we were dropping off my car for no ac so we drove in 95 degree weather for two hours ,…read morethey told us to drop off my car Sunday before we have it serviced on Monday . We live an hour from it and took us a couple hours to get everything prepared. We leave get there , and every gate was locked no one answered the phones and we looked around and called 20 times , left voicemails and nothing we heard nothing . Whoever the lady was that told us to do drop it off doesn't know what she is doing this is just embarrassing .

This is the second time I have used this bodyshop 1x for me 2nd time fir my nephews car. JUNIOR is…read morethe best mechanic, honest, great craftmanship, affordable. I definately give him and the shop 5+ stars.. And would suggest them or him again..

they gave me the wrong lights then they charged me 847 and the lights i already had on they were…read moreworking perfectly and they left them not working plus the wrong lights , they tried scamming me even more because they said a wire was over hearing and that we had to replace everything and we asked the owner if the wires were all together with one and he said no and i unplugged the wire and all the lights turned off simply a scam business and dishonest! i don't recommend

This company is unprofessional in the real world. My friend was scammed. They repossessed her car…read more She was 4 days late on a payment. In the real, legal professional world, it's 30 days at least guys. I love NC but you are a stain on that beautiful state.. Yes, Covid has changed things but customer service and a delightful car buying experience should not suffer, it continues. People can leave the state after they buy the car. Not sure if Jim is owner but he cannot be bothered to call back. Some guy, 'Mr. I will relay the message, I'm just the messenger', hides behind the telephone. Do not expect a call back from the owner either. Perhaps they treat others in a professional, ethical and courteous manner, but not this time. We will look into BBB rating, look forward to more reviews YELP also and calls to Chamber of Commerce. When we get you on the phone, please expect to level up.

If your talking about great cars, prices and customer service Ride Time Inc is the place to go!!…read moreThey worked with me even though I had less than great credit and got me riding that day. Roger was a pleasure to work with and his industry knowledge allowed me to learn the steps I need to take to work on my credit situation as well. I plan on going back to him once the time is right. I recommend everyone to go see Ride Time Inc.... it will definitely be worth it!

Diamond's Body Shop did an excellent job repairing a hole in my car's roof and replacing the…read moreheadliner at a price that was much less than that quoted by one of the local chains. Ms. Mary updated me along the way and dealt with my insurance company. The service that I received was EXCEPTIONAL. I had my car back when promised. Thank you Mr. Jay and Ms. Mary for taking good care of me and my car.

I would like to Jay and Mary for makIng my auto body repair an excellent experience. They put me at…read moreease and did fantastic work at a very reasonable price. I will recommend them to everyone I know. Again thank you for a job well done. Ray