I've dined here multiple times and have given this restaurant more than enough chances before…read morefinally deciding to leave a review. There are certainly some good dishes, and the waitstaff have consistently been excellent. Always professional, attentive, friendly, and not intrusive. Unfortunately, the food quality and management experience have been inconsistent enough that I can no longer recommend this restaurant and am bothered enough to write a detailed review.
The biggest recurring issue has been the steaks. I have personally sent steak back twice because it was extremely tough and cooked incorrectly, only for the replacement to still be disappointing. I've also experienced the same issue with people dining with me on previous visits. At this point, it feels less like an isolated mistake and more like a consistent kitchen and management attitude problem.
Tonight was the experience that finally prompted me to write this review. My parents took us out for a birthday/anniversary dinner, and what should have been a special evening became extremely disappointing..
My boyfriend was initially served an entirely different dish from what he ordered. When his meatloaf eventually arrived, it came so late that most of the table had nearly finished eating. Unfortunately, it was not enjoyable. He described it as essentially a brick of ground beef, seared on both sides, with sauce poured over it. That is not what you expect from a restaurant at this price point.
My dad ordered a medium-rare steak. It arrived barely pink, extremely tough, and difficult to cut and chew. He was eventually given another one, which was cooked more appropriately, but it was still very tough. His prawns and potatoes from the first plate were also served cold only steak warm.
My mom ordered the butter chicken. Before even tasting it, the texture and appearance looked unusual. The sauce had an almost pumpkin-purée consistency and tasted predominantly of tomato and pumpkin, with very little of the spice, richness, or creaminess you would normally expect from a butter chicken dish--particularly at a higher-end or cuisine restaurant. (this dish is special from a chef who works there, was very excited to try it. I bet he makes it great)
For balance, I ordered the AAA beef melt, and it was genuinely very good. So I know the kitchen is capable of producing food that hits the mark. That honestly makes the inconsistency more frustrating.
The service from our waitress, however, was excellent. ALL of the waiters/waitresses, EVERY visit have been wonderful! She was attentive, professional, and clearly embarrassed and upset by what was happening despite having absolutely no responsibility for the kitchen's mistakes. We made a point of being polite and reassuring her that we understood it wasn't her fault, and we left her a cash tip directly to keep because we felt she deserved to know that her service was appreciated, she didn't cook the steak.
the waitstaff deserve credit as they have consistently been the strongest part of our experiences here, but the repeated issues with steaks, incorrect and poorly executed dishes, cold food, and dismissive management have ultimately outweighed the positives.
But what was particularly disappointing was the management response tonight compared to past visits. The manager was dismissive and, at one point, wouldn't even acknowledge my dad. Watching him sit there feeling genuinely disappointed during what was supposed to be a special family dinner, especially after almost losing him and the far drive for them to get here was incredibly uncomfortable and disappointing. After repeated problems with the food, the lack of accountability, empathy, or understanding from management was ultimately what left the worst impression.
The bill was around $200 even after a 50% reduction on the steak and the food left uneaten from my father's plate. At that price point, mistakes can happen--but how they are handled matters just as much as the mistake itself.
I have worked in kitchens before, so I understand that individual dishes can occasionally miss the mark especially when busy. I've also seen these same dishes prepared properly here, which makes the repeated inconsistency even more puzzling. My impression is that there may be a recurring issue somewhere in the kitchen with a specific person on the grill/prep process, because the problems seem too consistent to be random but it isn't every day.
After tonight, we've decided not to return. That is a shame, because there is clearly potential here, and some of the food really is good. But a five-star restaurant comes with five-star expectations, and the food and management have simply not delivered that consistently, and unfortunately to my family not at all.
