Our reasons for rating Blinds To Go in Eatontown, NJ "Great." 1. Wide selection of quality blinds for all needs. 2. Very fair and reasonable prices. 3. Great communications regarding status of order and delivery date and time. 4. Accurate measurements for a perfect fit and installation. 5. Very professional staff who supported us with great customer service every step of the way. 6. We love our blinds. Bob and Paula C. read more

Ty was our in home consultant and he did a great job. He was communicative, responsive, and efficient, helping us to select blackout curtains for the bedroom plus new shades for the kitchen windows. read more

They stand behind their product I purchased blinds 12 years ago and went in to purchase two new ones. Jorge was super helpful and knowledgeable. I spoke to him about my old blinds that were having trouble going up and down he advised me to bring them in and they repaired them no charge. The installer that installed my 2 new blinds was super efficient. Absolutely worth the money. read more

Shaia- was very helpful, selecting out the right blinds and face when needed. Highly recommend them read more

Bought shades for my windows at a local big box store & the salespeople were invisible when I had problems. Too busy to help me. My friend used & recommended Blinds To Go. Amazing experience from start to finish! I worked with Karen in their Eatontown store. Fun, knowledgeable, great communication & follow up. The gentleman who installed was just great. I love my automated shades & I did curtains too. I'm a happy customer! read more

We're very happy with the service we received from the moment we walked in the door. Shia was very friendly, informative and patient. She even showed us pictures of what our options would look like installed. Would definitely recommend the company and Shia to those looking for all window dressing needs! read more

Shai was an excellent help to me through the entire process! She was kind and patient while helping me decide the details about the shutters we are installing. I'm very pleased with the service I received and look forward to working with her again in the future. read more

Service was outstanding from the moment we walked in the door. We have so many windows to dress and we're completely overwhelmed. Blinds to Go took us step by step through the process,made it easy, and we are very happy with the quality of our Roman shades and blinds. Excellent bang for the buck with skilled technicians along the way. read more

Refused to repair Shade or sell me a new part to fix the problem .....said they don't have life time guarantee, as stated on their web site....won't repair and sent me on a wild goose chase to another company.......stay away! read more

Amazing team and manager, everyone was so helpful and friendly. We had our blinds measured and installed, and it came out beautifully. I definitely recommend this store and company for your window treatment needs. read more

Ty was an awesome person to work with and a great help. We had someone come to our house and give us options and then came to the store to see them in person. Ty was awesome and very accommodating and personable. He made what can be a very boring Saturday chore into a seamless 20 minute process. We wanted to change two things so he texted the sales rep who we worked with and we had our order placed hours later, much appreciated! read more

An abomination of a company. Steer clear! The summary- I spent just under 3,000 on a total of 3 standard size windows. They ripped out of my wall, not once, not twice, but 3x. I should have known problems would ensue when the installer came to put my blinds up and he moved my furniture to install and left never returning the furniture to its place nor cleaning up the drywall mess from installation. When the rods ripped out for the first time I was lucky enough to have the initial installer assigned to my house. This time, he was as high as a kite and left my house with a pungent smell of it. I asked him to please double check all of his work, which he clearly did not, because they ripped out a 2nd time but in a different location. This time I got a nice guy, a supposed manager, but clearly as clueless as the first because his work also ripped out of the wall. Let me add, these curtains are in a babies room and are kept closed and untouched for extended periods of time. I started working with a customer service manager, Destinee Lewis in August to resolve my issue and here I am in October with blankets still over my windows and my issue NOT resolved. I have to send every email a minimum of two times to get a response. Then, my email in not addressed in its entirety leaving me to have to follow up AGAIN. Talk about frustrating and incompetent. I have been kind, patient and polite in all of my correspondences and have a email trail to prove it. They had no problem collecting my money, but cannot support fixing THEIR mistake in a timely capacity. And sadly, I was told this issue of my rod pulling out is "not uncommon." I have wasted so much of my time in dealing with this clueless company. Buyers beware! Unless you want to spend a premium on a subpar product with horrible customer service then look elsewhere! read more

Blinds To Go - This happened not once, not twice, but THREE times. - Shades & Blinds Near Me - Eatontown, New Jersey

I bought like $1500 worth of blinds and they look great, the customer service has been awesome, and I am very happy with my overall experience. read more

blinds to go on 3rd ave & 60th st is alive and well with "the bait & switch". i was quoted a price by the manager whose name starts with L.she later told me she made a mistake on the additional discount she quoted me. there were signs for 30% off around the store. i told her i had a coupon for 30%off. L told me that would be an additional 30%off. however that wasn't true.i was told installation & meaurement was included. however when given my receipt there was a $48 charge for measuring & installation.L told me she would see if she could get me an additional discount. i asked to have her call me either way, i never heard from her.i know 3 people who were waiting to hear my experience before doing business with them. they are no longer interested in spending their money at blinds-to-go. BUYER BE AWARE OF BAIT&SWITCH TO GO read more

I ordered blinds and in less than ONE year, the product started fraying on the sides and blackening. It took weeks of back and forth with the store and customer service to finally have the blinds sent back to be fixed at their "factory". They were not willing to replace. A few weeks after , I got a call saying they were repaired. But what they sent back are the same blinds, NOT fixed, but actually in significantly WORSE shape. The chalise is completely scuffed up and dirty-like it had been kicked around a dirty floor, the blinds are dirty/dusty and have darkened much deeper on the sides. I had to take off work days to be home during uninstall and reinstall and have lost money already. Customer service here is aggravating. You keep calling a 800 number and then deal with a different person each time. BUYER BEWARE, if you have any issue with your blinds, they just tell you to call a generic 800 number or send an email to a general inbox. It will be a nightmare. They do not escalate and it's a constant game of phone tag that leads absolutely nowhre. I am now being asked to take off more time from work for them to come and "fix" THEIR MISTAKES without any apologies or recourse. In my experience, Blinds To Go do not stand by their products, and I believe they are deceitful and thieves. Edit to the generic response below: the 888 number IS what I've been dealing with. It's a call center that is useless. read more

Robert engler was great salesman. Answered all questions and listened to our needs. Great job read more

We have used Blinds to go multiple times and are very pleased with the quality of the products. Mike is a very friendly and professional salesman. We enjoyed working with him so much that we would always request that he be our salesman. I would recommend read more

We have had a great experience with Blinds To Go in Eatontown. Robert and Karen have been so eager to accommodate us in choosing beautiful shades for our home. We have been very pleased...thank you, so very much!!! Valerie T. P. read more

It is not often when a company lives up to their warranty; especially without a hassle. We recently had a problem with a Roman shade we purchased awhile ago. We went to the Eatontown, NJ store to get it repaired. Robert Engler happily waited on us and sent it off for repair. When the blind was returned, we learned it could not be repaired. Ron Kaplowitz then submitted an email so that we could get our blinds replaced under warranty. We couldn't believe this would really happen. The next day Moshin Zaidi called us with unbelievable news. The blind we brought in was no longer being sold so Blinds To Go was going to replace all FIVE of the blinds in our kitchen. All we had to do was to go to the store and select a similar product. We were shocked and delighted. A company that stands by its products! Amazing! We also want to give 5 Stars to the employees in the Eatontown store. Courteous, patient and professional! Sent from my iPhone read more

I wish I could give zero stars. I am mad at myself for not reading the reviews first cause I know better. I always said I would never get blinds from this commercial store. I order some fake custom panels for my sliding glass door. The quality is trash. I hate everything about them. They get you with that custom made and then you are not able to return. Also that corporate email where you cannot speak to is a Absolute Joke!!! PLEASE DO YOUR RESEARCH FIRST BEFORE MAKING A FINAL DECISION! I would make blinds to go my Absolute last desperate decision. read more

Zero Star .... Customer Service was and is horrible. It took forever to get the blinds installed and the measurements were off and had to wait forever to get a replacement.... For them to never call or schedule a replacement date...They play a run around pretty well. No one gets back to you. When you ask to speak to a manager you get nothing. Quality isn't so great... would definitely NOT RECOMMEND this company. Very Disappointing to say the very least. read more

Well, I'd give zero stars if I could. The experience with this location was far from pleasant. The vertical blinds intended for an office space were hung poorly by the installer. Blinds to go was notified several times and asked to rectify the situation. Calls to the manager Christina were unanswered and ignored. Several times a call back was promised - but to no avail. It seems "the customer is always right" is not applicable in this location. After being ignored by Christina - an attempt to reach to the corporate office was made. B2G Eatontown appears to make no effort to keep their customers satisfied, judging from the other written reviews from previous years it seems they haven't learned "the customer is always right". PERIODT. read more

Blinds To Go - The installer hung the blinds like this and left. - Shades & Blinds Near Me - Eatontown, New Jersey

i had a consultation with Mike C and it was wonderful. He was able to ident my needs and paired me with an amazing roller shade that is just going to look great! He was kind, helpful and really knew his stuff. Highly recommend Blinds to go and Mike C. read more

Robert was very helpful and nice to me and my mother he was patient and kind offered us many different choices and helped us narrow it down to the perfect choice! We only order two sets of blinds and they installed them about two months after putting in our order and it took about two hours to install. They cleaned up after themselves brought their own tools and ladders everything was perfect! read more

It's a bait and switch! You think you are getting "custom" but that's not true! I wanted one shade for two adjacent windows and was told I needed 2 separate shades. The two were installed looking like mismatched shades I installed myself! Curtains on my sliders barely cover the doors when pulled taught, looks dumb. When I inquired I was told I could purchase extra panels for another $300. I paid custom dollars for curtains I could have bought from home goods! read more

Everyone needs to be accountable and stop shifting people to answer the phone since Some would speak to me anymore. Customer service is lacking. I would love to go in and talk to the 3 people who passed me off and kept saying they would call me back. I'm not mentioning names as you can see it in my records and calls made. I deserve a refund for the aggravation. So I give you at least credit for commenting. read more

again since marrch i have waited for them to get mi order correct!!! it started in eatontown nj where monique at the end not only called the police on me but the screamed on the phone to the police that i hit her. when they got there she claime i also hit her another time and locked the door when one officer went insode with customers in there. i have called quebec where the corporate office is and again yesterday! i was on the phone for over 35 minutes only to be told i haven't paid! i ordered with andres all cream and mostly remote blinds. about 32 in total. i have dark gray and gold. this is my 4th or 5th review. go anywhere but to blinds to go!!!! read more

I am NOT happy with my experience. I ordered blinds for my kitchen and sliding glass door. First, having to estimate the size of my windows with my arms in the store is just insane. I was more than ok with paying for someone to come out and take measurements. Wasting 30 minutes guessing on a size based on arm's length is stupid. I ordered the blinds in August. As of November 21st, it is still not complete!! When the installer came to install the blinds, one of the valances was wrong and another blind did not tilt and was just closed. When I called the store, I was told that it would only be a 1-3 day turn around time to have those problems fixed. Over a month later, it took me going back to the store, after talking to the installer 3 times, to complain in person. The new valance was made, and when the installer came, it was the totally wrong size. It didn't fit any of the windows in my order, so I have no idea where they even got that measurement. The installer said that he wished he could tell me that this wasn't normal, but this is what happens in the majority of his installations (that there is always a problem with the order). So, 3 month have gone by since I've ordered 5 blinds, and it still isn't done. Absolutely ludicrous. Updated to add: Today, November 26th, I got a phone call from the store telling me that the valance was reordered, but it is now backordered. I can't say enough how disappointed I am, and I would NEVER, EVER recommend this store. All they could say was "sorry." read more

I am a long-time customer of Blinds To Go in Eatontown, since 1998, and could not be more pleased. My wife and I liked the pleated shades initially purchased back then, and much later, when the "ladders" and draw strings wore out, the shades were repaired with new strings in accordance with their lifetime satisfaction guarantee. I have purchased additional shades and blinds from them, and when the ladder of my kitchen blinds wore out this week, they were repaired and returned within three days. In this instance, my wife was helped by design consultant Ruth, who was very nice and provided a hassle-free experience in ordering the repair. read more

This store literally never answers its phone. I have called several times and across several days in order to resolve an issue with my order. No matter when you call, you get a message that all associates are busy and are not given an opportunity to leave a message. If you want any resolution, you have no choice but to drive to the store in Eatontown...which is ridiculous! read more

The blinds were promised in 2 to 3 days and they delivered but the sales associate that worked with me had the veins cut too short by 2 inches and when we showed the measurements on the receipt she said she couldn't help me,at end she gave us 50% off on new veins still never admitting culpability, Too Bad I have another 100 windows to do at 114.00 per window they should do the math. read more

Received my blinds very, very quickly. Doesn't happen like that elsewhere. Waiting to see if the quality is good since it came so fast. Loved the convenience. Prices could have been a little better, though. read more

I got my first quote to install blackout blinds during early April. After waiting months for the blinds to be produced, the installer to come and measure my windows, and obtain an installation appointment for June, guess what? The installer didn't show up! Even better, he never called, and he told the company that he "waited for 29 minutes". Where did he wait? I have no idea. I was home waiting for him all day. What did the company do? Nothing. They didn't call, and after I waited over 15 minutes on their customer service line to then be placed on a very long "brief" hold, they offered me an appointment a month from now. My baby has been waking up early from the light outside, so you can imagine my frustration to learn that I'm not getting my blinds and have no idea when I will get them. Until now, no one from the company has contacted me to find a solution. It's been 3 days since the installer's no show. Still waiting..... read more

Doug was very nice and made the process easy but things took a turn for the worse when it came to scheduling the installer. The installer took days to call and couldn't accommodate us quickly as promised. He finally scheduled for a Thursday at 4. We were promised the blinds would be installed by Thanksgiving, so this was already cutting it close. My wife is a nurse and left work early 3 hours to meet but he didn't show. When she called after waiting over an hour, his response was" It slipped my mind." I called the store to complain and their response was that he's an independent contractor. We are considering cancelling our order after putting down a 50% deposit. read more

Horrible experience. I have been waiting 3 months for my blinds. Can't even get a phone call back when calling the store. I would never recommend this company to anyone. i hope anyone who considers them they need to reconsider and go somewhere else. read more

We had an excellent experience with the Blinds2go in Eatontown, NJ. Our salesperson, Crystal, was a pleasure to deal with. She helped us with many questions and provided pros & cons for different choices. Also...we used Mike Delaney for the measurements and installation. Mike is one of their recommended installers and he did a terrific job. We would recommend this location and the people we dealt with to anyone. read more

Great prices and I have looked around. Eatontown store on the money. Joe the installer is absolutely the best. Had a little bit of an issue with a measurement but they were on the ball and replaced immediately. Will recommend 100% read more

Do not give them your business. It was a headache from the start. The sales person was not well versed in the products, gave me misinformation. I ended up doing all the research myself. Took way longer than they said to get the blinds made. Then they didn't include one of my blinds in the order and now have to wait 2 weeks to get it and get an installer to come again read more

Good service and friendly sales people. Quick delivery for shades . Scott is patient and very good at what he does at the Eatontown store.

Worst experience ever. Paid $169 for professional measure and installation. One blind was cut too short. They came back and remeasured. However, instead of leaving the original blind until the new one was cut, they left a tacky stick up paper shade which was thrown on the floor and left when they installed the replacement. read more