Just a warning about Brittain opticians on Harborne High Street…read more Today we discovered, thanks to the children's hospital, that my 4 year old Grandson has been given the wrong perscription in his glasses from Brittain opticians. The hospital has confirmed that he has damage now to his eyes due to there negligence. The staff at Britain's have admitted they have given him the wrong perscription. There only offer was they would do an eye test and give him new glasses. The hospital have said this isn't allowed as his eye problems are complex and are only to be revised by the hospital. When we informed Brittons of this, they refused to let us talk to the manager. They refused to give us any email or phone number of a governing body of optitions. And ultimately when we kept asking they Banned us from contacting them or going into the store. AVOID AT ALL COSTS! My Grandson has permanent damage to his eyes because of thier negligence!

Great customer service. Optician explained everything as he went and the person on reception had a…read moregood eye for picking glasses to suit. Would recommend.

all these stars are worth it if it could be ten stars it woul be…read morewas trying out for lenses after galsses for too many years great service i was a hard pupil with my lenses but the reception staf would not let me get away with it they are great so very patient have no problems with my lenses at all now very happy and it very near chez jules for lunch so that a must as well not part of a chain so am very glad

All around fantastic optician. They're not the cheapest in the city, but the price point is…read moremid-range and you get catered customer service like that expected at a high-end shop. The staff take the extra time to order in a great selection of frames - from designers worn by Beyoncé to affordable but chic and unique shapes. I walk by here all the time going to the coffee shop next door and when my annual eye appointment was due, decided to give them a try. I'm so glad I did. Booking an appointment is really simple. The optometrist I saw was really thorough, great at informing me about my eyes and tests conducted, and took the time to listen and answer all of my questions without rushing. I've recently had some optical migraines and she was great at making recommendations for proper eye care and next steps. I ordered a sixth month supply of contacts and a new set of glasses. The staff made sure to calculate all my options for discounts to ensure I got the best price on contacts. When picking up my contacts I also wanted to try on frames. The staff member assisted me around the shop. He has a great eye for fashion and was able to pick out perfect frame shapes and colors that suited my style. He was never pushy and even recommended a cheaper frame since I don't wear glasses every day. They are all about building great relationships and providing excellent customer service - not just making a sale. I really like that. If you're looking for an optician with excellent customer care and a wide selection of beautiful frames, give Piccadilly a visit.

I haven't yet bought a pair of glasses from here but just one look in the window alone never mind…read moreupon walking inside my just brain explodes. I love wearing glasses and if I could afford a pair for everyday of the week then I would have a wardrobe just for them. Piccadilly has a great range of designers which also means the frames alone are on the expensive end of the spectrum before you even add the cost of your lenses. What you have to remember though is that this is something you will wear everyday for at least two years till your next eye test and so you want them to look good. I always find it really hard choosing a new pair of glasses and visit lots of opticians to check out the ranges and snap myself in a host of frames to help with my decision making. If you are looking for a distinct, quality frame then you can't fail to find one in here, it just might take you a while to decide which pair.

One of a quality chain of opticians. Personally, I go to cheaper places but if you have the money…read moreits well worth a visit.

My whole family goes here to have our eyes tested as there is diabetes in the family optician is…read morefantastic and very helpful. My daughter often breaks her glasses and the staff are always willing to repair them at short notice.

Really friendly & brilliant customer service. A friendly Opticians with no pressure to buy…read moreexpensive frames or lenses. They did not try & make me buy extras like coatings on the lenses for my glasses. The optician I saw was really friendly & explained what I needed the glasses for. I also asked about contact lenses & they will book you in to see the optician for a contact lens trial and they don't charge for this, I was really surprised at that. So I have now booked in for a contact lens appointment. In all really pleased & satisfied & will be recommending them to my friends.

I visited Optical Express for an eye test after booking online. Be aware that the Call Centre in…read moreGlasgow will repeatedly ring you (and not leave a voicemail if you're unavailable) until they speak to you directly to confirm the appointment. They then call a couple of days before the appointment to confirm again, which is welcome but can be irritating if you miss their calls. On visiting the store, I was met at reception promptly and seen for an initial assessment within a couple of minutes. Unfortunately, I then had to wait 25 mins for the eye test itself. Thankfully the reception area is bright and spacious, with LCD TV's, magazines and complimentary drinks machines. Other than the waiting time, I can't fault the competency of the staff, the facilities or the eye test process - but I can't recall a single member of staff smiling or being particularly warm. It was as though they were just going through the motions. A shame - a smile goes a long way to making you feel welcome!

This opticians gets a massive 5 stars and a big thumbs up from me. Why? I hear you ask. Well the…read morecustomer service is amazeballs it really is. I popped in for a contacts lense check up, and my opticians made me feel at ease whilst he tested my peepers. After a through check and lots of questions asked about my daily care routine of my lenses, I decided that I wanted to take a look at the frames with ideally walking away with a new pair. My assistant was super patient despite me wanting to try on lots of pairs, mostly which didn't suit me or were too big for my face. I wilted it down to four pairs, and as part of the service and helping me to decide what pair to choose my picture was taken modelling the fours glasses in turn. This was really useful and I managed to decide on my final pair. Woo hoo success! I was told that my glasses could take up to 10 days to arrive once ordered. They arrived in a week. The customer service here really is second to none, and I wouldn't hesitate in recommending the opticians to everyone.