Deborah Henning is unresponsive and difficult to work with. If you have her do your taxes you can expect to have to follow up multiple times to get them done. She will constantly remind you how busy she is (of course it's busy, it's tax season). Last year, after reaching out to her multiple times to finish our taxes, I had to literally point out errors that she had to correct on the spot. Luckily, I caught the errors before the taxes were filed. I thought I'd give her another chance this year. Again I had to reach out multiple times to get a hold of her after dropping off my paperwork. She told me it would take a week. I reached out 11 days later after she failed to reach out (she has my email and number). When I did get a hold of her, she told me to come on the Sunday at any time (2 days before the tax deadline). The day prior, I get a call from the front desk person, Liz, who told me about how I missed my made up appointment today; that she called me multiple times (received no phone call); and that my taxes were ready to pick up. She hung up on me after I tried explaining to her that I am supposed to come the next day. She told me Deborah has no time for me. I picked up my paperwork and will be doing business elsewhere. read more

Block Advisors - Tax Services Near Me - Irving, Texas

Scheduled 2pm appointment for Friday - July 26 2024 with Wendy C. to discuss concerns over current 2023 year returns to ensure everything had been completed with confidence after meeting with Financial Planners. HR Block at this location had provided information for subsequent forms to review an inherited IRA and just needed to re-confirm information since investment company recommended to check again due to tax implications from 2023 returns. Was called at noon by Lorena from their office to go over questions I had for Wendy for today and to confirm I had documents to present and asked if I could instead send documents by email through the app and wanted to know if I could meet if wanted by phone instead of in-person, or if in-person was the method I really preferred for today's appointment. I confirmed that I wanted in-person and to review previous documents to ensure everything was still in order, and she then informed it would cost $100 for consultation fee if was anything concerning the upcoming 2024 return for next year. I assured her that this is same questions I discussed with my previous HR Block Advisor previously and to go over those concerns with documents I previously provided during my tax returns. Lorena insinuated the time being noon and wanted to again confirm I had the documents ready and that we were two ours out from the appointment time and wanted to know if again I wanted to meet by phone or had to be in-person. I informed her again that I would not of scheduled to be in-person if I did not want to be in-person. She seemed like she was trying to push me to by phone only and or seek further items to include charges for items I was just trying to confirm and not seek additional consultations for fees that I already paid from my 2023 returns. Since it seemed I was being pushed that they didn't want to serve me today, I informed I would be reporting this concern to HR Block for review of their location because the concerns today and rudeness of a call of wanting to take care of issues before it costs me in the long term of things. It seems they only want to meet virtually, have you send documents online and not want to assist in-person without charging you so much more for items these days... Honestly I am frustrated with the lack of trusting their client would show for the appointment as I never missed any time I scheduled, nor needed this type of treatment today. I am very upset, frustrated by the lack of ownership to meet with their clients to give peace of mind they claim to do! Fix this and either re-train Lorena or have her move on.. because she is ruining the business relationships with this location! read more

Have been going to Deborah for a couple of years now at this location. Always feel like I am taken care of, and I can leave the stresses of getting my taxes done to the professional. Consistent, punctual and professional. That's the key to the success at this H&R. Setting up an appointment is easy (and can be done online). Deborah always asks all the right questions and it doesn't even feel like a Q&A - completely conversational. Have had multiple state taxes done here too due to moves and I am certain they can handle complicated returns quite easily. I know that different locations have variable reviews, but if you have to pick one, this location is one of the best. I will definitely be back again - easy or difficult return, this is the place to get your taxes done (or won) ;) read more

We've been using Gina King and this H&R Block for several years. She and her office are always consistent, friendly and extremely punctual. We've since moved from Irving to Richardson, and there are closer H&R Blocks to where we live now, but we continue to depend and trust on her for excellent service. Extremely quick turnaround, typically faster than even the H&R Block email tells you. If you're doing your taxes online or want to take them to an office, you can't go wrong with this location and Gina King's expertise. Especially if you're doing them online and you question whether the cost of premium services is worth it to send it to an H&R Block, it is, at least if you pick Gina. She makes taxes as painless as possible. read more

Block Advisors - Tax Services Near Me - Irving, Texas

Please ask for Wendy! She is amazing! Very nice and warm hearted person!!!! She will take good care of u

International Taxes. USA resident contracting in Canada paying Taxes in USA. After a horrible experience with a Canadian accountant; I had to see where my taxes status was. With out much expectations I met with Wendy. (Very knowledgeable and calm person). She really took her time to go through my case, put me in contact with IRS straighten out my personal taxes. My horror story has not finish yet. Wendy still waiting from IRS to submit all my papers to her so she can amend my company and business taxes. So far 5 stars. If things go south I will come back to downgrade my review. After my ordeal is done I will come back to ratify my 5 stars or downgrade it. read more

Wow. This place is a lifesaver. They've saved me thousands on taxes. Wendy definitely knows what she is doing, but I would be confident with any of their advisers abilities. They are organized, professional, secure, friendly, and thorough. I'll be a Block Advisors customer for life. read more

After failing miserably about completing my taxes all year long, I finally called H&R Block for help! Wendy was fantastic!!! She was on point about the whole process! Her customer service was friendly, quick, and effective! She was attentive to my concerns and answered all my questions! Within 30 minutes, my taxes were submitted in! I am so thankful for her bc for the first time, in a long time, something is going right in my messy life! Praise God! I will be returning to see Wendy for my future tax obligations! :) read more

I came here last year and they did pretty good. Having moved from another state my agent helped me get the most income from the move I'm glad we came. Taxes are such a mystery to me. read more

Avoid this branch. The CPAs here (so called professionals ) are absolutely unprofessional. Don't have a clue on how to file simple schedule D forms. They don't honor appointments and really don't care about customers. I filed with them for over 8 years which has been a very straight forward process. Just once I have a little complicated situation and they failed to help me..leave helping, kept changing the appointments , and not filing my returns at all. In the end, I had to go with someone else. I didn't file complaint as they have all my info. and can screw up my accounts... read more