I appreciated the partnership and patience from this group when setting up accounting and tax…read morepreparation for my small business. Highly recommended!

From the owner: Kemper CPA Group LLP (Certified Public Accountants), a top 100 public accounting firm, is a…read moreregional CPA firm with 31 offices in Indiana, Illinois, Kentucky and California which offers Accounting, Auditing, Tax Services, and Consulting on the latest accounting software. Kemper can also help you with Payroll, Technology Consulting, and Wealth Management.

When Ken Mayol was at the helm it was a great place to have your taxes done. Not so now that Ken…read morehas retired. I was repeatedly lied to about when my taxes would be done this year and finally on tax day I was told an extension was filed. That was news to me. I had been lead to believe I would be signing them by tax day. I picked up my paperwork they had and took it to someone who had them done in 2 weeks. I know for a fact that as of today 06/27/2024, they still have paperwork to prepare that won't be looked at for a couple more weeks. Sad. Honesty is the best policy. I'd give them NO STARS.

10/10 DO NOT recommend…read more I was a happy customer of ATSI for years-not so in 2024. I take full blame for submitting my tax paperwork later than usual, which required an extension to be filed in mid-April. Fine, this is not the issue. June 28, I had not received any update about my tax preparation. I called their office and was horrified to hear the line was no longer in service (disconnected). Had they gone out of business? Where was my paperwork? Now, what do I do? I was verbally informed of the extension. However, I had no proof. Taking my time off work, I was forced to go to their office (and hope someone was there!) to request my paperwork and wait while they tried to locate it. I had to return the next day because they refused to provide a copy of the filed extension that my new preparer required. While I did not pay them to file the extension, I found this action to be extremely petty and further proof of poor customer service. I had reached out to a staff member via Facebook Messenger about the phone being disconnected, and they informed me that the phones would be down a couple more weeks. No one at ATSI contacted me by email or by phone with an update. When I mentioned in the office the reason for showing up and requesting my paperwork to take elsewhere, I was informed, "They won't use their personal cell phones." Folks, in 2024, there are NUMEROUS options to contact loyal and concerned customers! (EDIT: former loyal customers). Clearly, ATSI does not want or need my business. Disappointed is not a fair description of my feelings.

I was referred to Terri Wetzel by my sister based on her positive experience. I, myself, have met…read morewith Terri on multiple occasions over the past few years regarding my finances. The advice and knowledge I've collected over the years has helped me to make informed decisions when mapping out the best way to distribute my money. As my finances have recently changed, I've regrouped with Terri to better understand options with my retirement fund. She speaks in terms that are easy to understand and explains the pros and cons to different options. After not speaking in over a year, she remembered everything from our previous meetings. She either takes some stellar notes and studies before meetings, or she really is as personable and interested in her clients as she appears. I haven't worked with anyone else at Chesser, so I can only speak from my experience with Terri. I couldn't recommend her highly enough.

When I found myself in a mess with my longtime accounting group who dropped the ball on many…read morecustomers this year, Dan was able to pick up my paperwork and get it filed within 2 weeks. He's got my business from here on.

Chas has been our accountant for a few years now. This last year he made a mistake on my husbands…read moretaxes. We actually owe more than he had originally said. Now it's considered late. We owe late fees, interest , and the original amount that was missed. Instead of owning up and fixing the problem , he avoided our phone calls. After my husband finally went in there, Now he wants to "credit our account" . How does that help us now? After this mistake I don't want to "credit our account" because we won't be going back. When someone is messing with our money, it is extremely important to me that we have trust in our accountant. I can't trust you any more!!!! We don't like having Uncle Sam on our backs!!

What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Polite knowledgeable and fast service appreciated the help and pleasant manner thanksread more

I've had nothing but good experiences as an account holder at Bank Champaign. People have been very…read morehelpful, friendly and very clear in explaining things to me.