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    Bloodroot Apothecary

    5.0 (5 reviews)

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    Franklin Acupuncture & Herbal Medicine

    Franklin Acupuncture & Herbal Medicine

    4.2(5 reviews)
    1.8 km

    I booked an appointment a month in advance for alpha gal treatment. I paid $150 towards the $550…read morewhich is the total amount for the service. The $150 is to hold your spot, totally understandable. When booking they send you a form that says they don't allow small children during the appointment. I read it but unfortunately I have no family or help out here, my husband and I moved here from out of state 6 months ago. My husband works full time and my appointment was at 10:15 on a Friday. So I drive an hour and half to my appointment and I show up with my 10 month old daughter in her stroller, toys packed, snacks packed, bottles packed. Anything I can to keep her occupied. Karen, the office manager opens the door, no greeting, no kindness, no warmth. Just takes one look at me and my daughter and says "it's going to be about 20 minutes and we don't allow small children" I tell her that I just drove and hour and half and I have no other option. I'm immediately insulted and embarrassed. They didn't even give me an opportunity to show them my daughter would've been totally fine for the appointment since she's used to it. I have to bring her with me everywhere, I have absolutely no help. Karen was combative, rude and fought me to the bitter end. Mind you, we're standing outside of the office not even in the privacy of the office. She didn't even allow me inside, she moved me stroller out of the way and shut the door behind her. The owner Scott who does the procedure is at the desk, wouldn't even come outside to acknowledge what was going on even though he clearly saw and heard. Karen was cold, heartless, and belittling. There was absolutely no warmth towards me as a new customer. She could've come outside and said "Good morning, I know your appointment is at 10:15, we're running a bit behind I'm sorry. Also our policy is that we don't allow small children, do you think she's going to be okay during the appointment or would you like to reschedule?" The entire conversation would've went differently had she not treated me and my baby like an inconvenience. At this point I'm in tears because I obviously do not want to give them my business, I want to take my baby and go home and Karen is arguing with me about policies and refusing to give me back my $150. After arguing with her for 10 minutes outside, she says she'll talk to the owner and see about changing the refund policy this time. She calls me and says "we will refund you the $150, I hope you're happy about it" no apology or empathy. I leave and drive an hour and half back home. The owner never called to apologize. I understand kids can be annoying, but have some compassion for the mothers who don't have any other options. We're human beings too that deserve the same treatment as everyone else.

    I was in Franklin/Nashville TN for the weekend, from Chicago. My son started coming down sick…read moreFriday night and I googled acupuncture & herbalists. Franklin Acupuncture & Herbal Medicine popped up, so I called Saturday morning and was able to get in to see Scott Nugent L.Ac. who treated my son with herbs and acupuncture. Scott was super nice and informational and helped my son feel so much better before we had to fly home on Sunday. Thank you so much for seeing us and helping my son feel better. I would highly recommend going to see Scott Nugent L.Ac. In Franklin, TN.

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    Bloodroot Apothecary - massage_therapy - Updated September 2026

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