I know times are tough right now, but I prepaid half the quote for my service. Then after the first…read moretrip, AJ needed to come back at a later time to complete the work. I paid the other half and haven't heard back since. (I won't be making that mistake again.) I've been ghosted at this point with half the work still incomplete. AJ seems like a nice guy, but this is really unprofessional and I don't have the luxury of being able to hire another plumber to complete these repairs... This was already too expensive.

We needed a crawlspace cover installed. AJs provided the lowest estimate, fastest response, and…read moregreat service. He was on time, true to his estimate, and the job is what we asked for. He even found additional issues while working that we were unaware of, but didn't try and sell us on another job. He educated us on what to do and next steps, if we wanted to take action. We found him honest, skilled and would hire him again.

Fast customer service. This is the second time I have had him out to fix new appliances.read more

My very old built-in oven needed repair due to a "fault" alarm on the little digital display so the…read moreoven wouldn't heat. I live out east on highway 12 so I was happy to find Stephen and because he was nearby he came right over! It took a few trips and replacing a few parts but he finally got it working like new! I'm so pleased because finding a replacement would have been nearly impossible. Stephen didn't give up and he did a great job! He's much in demand and very busy so it might take a bit of time for him to get to you but he's worth the wait! I know next time I need an appliance repaired I'll call him for help!

This is a tough review to write because I think Zach, owner of Family Man Handyman, is more than…read morecapable of doing beautiful work and he is good with communication. However, my overall experience (including cost) have prevented me from hiring him again or recommending Family Man to others. I contacted this company to install a gliding garbage/recycling drawer behind a lower kitchen cabinet. In our new home, there isn't a pantry or really a good spot to put garbage, and I didn't want it out in the open! In addition, there were smaller jobs/odds and ends I wanted the handy man to look at IF he had time after installing the garbage drawer. In communication with Zach and on his recommendations, I purchased a glider system, appropriate garbage and recycling cans, and specific drawer handle from Home Depot prior to the appointment. Zach sent a fellow employee, Tom, which is where it started going wrong. Even with pictures and videos provided, Tom did not set up what we requested. Instead Tom apparently LEFT the house to go to the hardware store for some period of time to buy a completely separate system without asking me - he had my phone number and had been texting - and installed it without the drawer handle or any of the items I purchased! (Why am I charged time for him to go to the store?) Then, he did some of the smaller items on the list to mediocre results. For example the garage door that was stuck? Still stuck! Etc. I emailed Zach my disappointment and that Tom didn't accomplish what we asked at all. Zach then set up a time to come out himself and basically created my vision perfectly. Pictures included. To this day we LOVE our system - he even made the drawer "soft close". It's exactly what I had in mind. He also adjusted the invoice to fairly reflect 2 hours of Tom's time plus his day in our home. The final issue is the cost. In my mind, a "handy man" shouldn't cost an arm and a leg.. for a sliding garbage can behind a kitchen cabinet, it cost us $500 plus materials. It also irks me that we pay $75 for commute when his business is designed to come TO your home, and we live 15 minutes from Family Man. When Comcast comes out, do they charge you for commute? When we hired roofers from Tacoma, for example - a farther distance - they did not charge us $75 for the time it took to travel to our home. Zach is great at what he does - hence the 3 star review, you could still get exactly what you want - but quite honestly I'm not sure the people he's working with or the cost of services makes Family Man worth it. I wish I would have read a review such as this before spending $500.

Remember when a "handyman" service was the cheaper way to get a small project done? Not if you hire…read morethese guys. I opted not to hire them after I received a $2,100 estimate to replace a single 15"x2.5" floorboard, caulk around a single window, and examine a rattling attic fan. I hired someone else to replace the floorboard for $250. The prices begin to make "sense" when you receive their fee schedule: $75 just to give an estimate (Don't worry though - if you hire them you can put it toward paying one of their many other fees!) $50-$100 "trip fee" per day that they do work $75-$250/hour per employee per hour There's a 25% markup for materials - even if YOU provide the materials! Of course, since they don't provide a line-item breakdown on their estimate, I have no idea how these exorbitant fees even got to $2,100 for what should have been no more than 5-7 hours of work. Please learn from my mistake and don't bother asking this company for an estimate unless you plan to wildly overpay for a project. Update: I added a star because they refunded my $75 ($81 after tax!) without my asking, after I responded to their bid with an email expressing my displeasure.

Started April now August roof never finished, In 3 months only heard from him when I attempted to…read morecontact him he responded hours later. His men worked when they felt like it. Trash and cigarettes everywhere. They worked 7 days to take 80% of shingles off. 1/4 to 1/3 of new shingles put on. I finally ran our of patience, fired him when he didnt show up as he promised. His employee showed up day after I fired them. He wasnt informed of being released. He will not refund me on work not done in timely manner.

It's been a week since we agreed on the job, and still nothing's started. But there's also been…read moredelay after delay with no clear communication. It's really frustrating.