Look, I'm grateful that I even have health insurance, buy Blue Cross Blue Shield of New Mexico is diabolical. Their website is horrendous for primary care physician searches in my service area. Half of the providers that the representatives on the phone tell me are available do not appear in their results. The apologetic yet friendly representative I spoke to on 11.17.2025 had the same problem that I do and I end up waiting on the phone for approximately an hour for resolve. I still pay way too much out-of-pocket considering the amount of my premium which has been absurd for several years. Overall, if it weren't for my doctor and her practice accepting BCBS, I would have found an alternative by now. Please make your website more efficient and user-friendly for both members and your own employees! read more

Honestly not bad EXCEPT for their offshore customer service and back office tardiness...took every bit of 2 months to sort out issues that started with mistakes made by their offshore customer service and their inability to recognize last year's BeWell payments, just painful....I'll be avoiding them going forward...maybe you'll have better luck with them... read more

Routine blood work not fully covered for dubious reasons. Provider said that it was normally covered. BCBS sent me on a goose chase suggesting it was a mistake made by the provider in coding. After something like 20 calls over 5 months of getting things re-coded and re-faxed, BCBS said that they didn't get updated information from the provider. I got a printout from the provider today and it turns out BCBS had the updated codes they asked for, but still wouldn't cover it. It's not enough to go to court over, so I paid it. Wish there was some way to hold insurers accountable. Seems like there's no recourse for lack service and misinformation. read more

I've been unfortunately in New Mexico for 9 years, I've never really had to use any medical services since I've only been old for a while, I would tell everyone using this insurance,run away as fast and far as you can, every service here is way below par, I would give this service a negative rating, and that's being more than fair! The rides show up less than half the time and their is only one good ride service! Run, drive or hitch hike out of this state of you really like life, cause you will want to kill yourself here? read more

Life long Blue Cross member but New Mexico was nothing short of wreckless, careless, unprofessional, and abusive. In 2023 my clinic submitted paperwork for approval and after 2 weeks I called to find out only half the paperwork was approved so it just sat. When I call the clinic they escalated it and within an hour the rest was approved so the hardware could be delivered. This year the identical paperwork was submitted by a different clinic and after 2 weeks I called because I had ZERO confidence after last year. After Bing on hold 15 minutes as the agent tried to track down the status I was hung upon. I guess they could ot effectively do their job. So I called back only to get hung up on with no reply. That's when management got involved to figure what was going on. At this point I have over 13 grand from surgery due at the hospital I cab only imagine how I'm going to be abused over this one. Unfortunately care like this is rampant through the New Mexico medical systems. How I was verbally attacked and mistreated at the hospitals and the abusive care is third world Do yourself a favor and just steer clear of the entire state it is an embarrassment on this country and it the people living there that make it that way. Date of experience: March 15, 2024 read more

I am writing this as a provider. BCBS of NM has no way of communicating with their providers. I received a letter, there was a phone number on the letter stating "Call if you have questions." Well, there was absolutely NO WAY to get a person on the line to ask the question!!! I spent over 45' trying to find an answer to my question for only 1 patient. Thanks for nothing! read more

Representatives misled me for months when they stated BCBS of NM would cover a service after I switched from a BCBS PPO to a supplemental plan after I started Medicare. After hours over months on the phone with BCBS representatives and assurances they would pay the provider, recently, representatives told me to file my Medicare claim, which will be rejected, and maybe they'll pay it. Additionally, a second provider notified me BCBS did not pay for a different bi-weekly covered service due to BCBS's error. Subscribers beware. read more

I am so thankful for one of the agents who took there time and actually cared about my situation with my BCBS insurance. Thank you Samantha for your kindness and understanding. And going out of your way to fix the issue. You have made my day and I appreciate all you did to help me. We need more people like you in this world. read more

I have had nothing but trouble with them. Horrible. I am going with another insurance company. The next company may be not be much better -- medical insurance and medical care are bad all of The US. However, at least I won't be with BCBSNM. read more

I currently work, have for over a year and absolutely hate it! Management is for shit! They favorite certain customer advocates there are so many disclaimers we have to read as an agent or we get penalized we sound like robots it's over kill! Eff this place I hope it gets shut down! read more

Blue Cross is horrible when it comes to doctor and hospital bills. It is not my fault I needed surgery and they wanted me to pay a hefty payment agreement. Keep in mind that I paid an amount every month. They would not work with me and sent me to collections. They need to understand that not everyone can afford large medical bills. read more

The worst customer service ever, they did a computer upgrade two weeks ago and still can not access my account. In the meantime I am unable to find out if providers are in or out of network. I am extremely frustrated with this organization and can't wait for open enrollment to choose a better provider. read more

After years and years of receiving bad customer service from anything from phone companies to health insurance, I must say that BCBSNM has the worst "customer service" that I've ever had the displeasure of experiencing. Don't bother trying to get someone else to help once you realize the agent on the line is unable to understand because of the poor training they receive. There are no supervisors available presumably because they are dealing with SO many other people unhappy with their service. read more

Thanks to Krista L., (and previously Desiree R.) who has helped me on my health journey. A sense of humor always helps and we all have one. Best thing ever was simple jokes. Thanks to BCBS for helping me when I needed them and continuing to do so. read more

Truly horrific customer service. 6 calls with menu navigation. The first two calls were met with US representatives that interrupted me, RUDELY and after I greeted them kindly, and sent me straight back to the menu. the next two calls were met with international reps that were leaps and bounds ahead, intuitively, of our US reps, and tried to get me what I needed. Those transfers were met with disconnect. The fifth call was a garbled line, I gave the international rep my number for callback but got no call. The sixth call landed me with an international rep who put me on hold to patch a rep in for what I needed. This USA rep cut me off like a machete-wielding bushman and tried to transfer me whereupon I was abruptly disconnected. Holy S*&T. The US is in a really bad way. Our schools here are a complete failure and will turn out more poorly educated young people who won't be able to be helpful in any situation and will cause further decline in living standards, and I'll be left paying the bill for them to mostly stay home and smoke pot and play video games while birthing even more helpless humans. We're in for a bad disease and the symptoms are becoming clear and demonstrate a clear diagnosis. Res Ipsa Loquitur y'all. The disease speaks for itself. Unfortunately, I have to have this stupid insurance to the tune of $2k per month because of a foul communion between the government and the hospitals (primarily) and insurance companies. read more

I have been trying to get a Medicare Supplemental insurance policy from this company since open enrollment started on 10/15/19. I got transferred to five different departments today on one phone call. I have been told my application was being processed and then later that there was no record of it. I applied through an online broker and they have been checking on the status of the application and no one has gotten back to them either. After 10 business days, since I heard nothing from anyone at Blue Cross, I re-applied on the Blue Cross of New Mexico website for the same plan. As of today, they have no record of either application, even though on October 23rd, the online broker spoke with Blue Cross and was told the application had been received and was being processed. I had conference call with the broker and Blue Cross today and the Blue Cross rep said she would get back to me by Wednesday. I'm not counting on it. If she doesn't I'm just going to apply through a different company. The ineptitude is staggering. read more