Online systems have taken a turn for the worst in the last year. I had always been thrilled with…read moreTownsend but they changed their online ordering system and lost all my order history, I have been ordering tricorn hats for my SAR chapter and depending on that history, suddenly Townsend changed systems and didn't recognise me as a customer. In this day of computing, their really isn't any excuse for losing touch with the customer. Very disappointed.

Needed a ladies straw hat and cap for a production, a week from now. (Yes, very last minute...)…read more Wonderful customer service, calling me back on a holiday (idiot me waking up at Zero-Dark Stupid to place the order, and not figuring out why no one was answering. Doh.) Thank you all so much! I will DEFINITELY use you in future, and HIGHLY RECOMMEND!!

I have a Specialize Allez that started popping spokes last spring. I took it to the Trailhouse for…read morerepair, and they suggested relacing. I'm okay with that, so I had them do the work. Here's my first complaint: When you drop something off for repair, they give you a card with their repair shop's number and YOU are expected to call them to see if the work's done. They don't really give you a solid estimate on WHEN it will be done, just something along the lines of, "Try in about a week". They will NEVER call you, even though they have your phone number, to inform you that the work is complete. Moving along, after two and a half weeks and me calling at least four times, they FINALLY had my wheel ready. I went in and picked it up. Of course, they didn't match the spoke wire (black) to the wire on the front wheel, but I suppose I can live with that. Also, the price wasn't terrible: $60 for parts and labor; $1/spoke wire, $1/spoke installation. However, I noticed when I got the bike home and took it for a test spin, the rear wheel was slightly out of true. Not bad, but I really thought they should have done a better job with it. I left it and rode through the summer, though not as much as I should have, putting only about 500 miles on it on the road. I put less than 250 on it this winter on a trainer. Fast forward to four weeks ago. I took the bike out and rode about 30 miles. On the way home, I heard ANOTHER spoke pop. Took it in to the Trailhouse again and asked if they could replace that spoke, re-true the wheel, and make sure everything else was ok. Finally, today, after about three weeks, (I STILL haven't received a call to let me know they're done with my wheel, mind you) I called them to see if the work was done. They told me it was and I could swing by and grab it any time. So, less than 10 minutes later, I stroll into the Tarkio shop (not in Winona Lake) and there's a bike mechanic PUTTING MY CASSETTE BACK ON. He told me they had to remove the cassette to put the new wire on. Totally understandable. But WHY is it just now being replaced?!?!?!? They had the thing for THREE WEEKS! Anyway, he finishes mounting the cassette, and gives the wheel a spin to see if it's true. He checked it BY EYE. While holding it IN HIS HANDS. It wasn't mounted on a frame and checked with an indicator. HE CHECKED MY ROAD BIKE WHEEL FOR TRUE BY EYE. I didn't say anything, assuming he MUST have checked it before he put the cassette on. Until I got it home... I mounted the wheel on my bike and gave it a quick spin, with the rear brake caliper open to remove/install the wheel...AND THE WHEEL STOPPED DEAD AFTER A QUARTER REVOLUTION. It was rubbing the brake pad on one side. With the caliper open. So, I pulled it past the sticking point and spun it again...and it stopped dead after another quarter revolution ON THE OTHER BRAKE PAD. So, I readjusted the centering on my brake caliper, closed it down, and tried again. Same results. My wheel is now nearly a quarter inch out of true. I'm going to take the bike in tomorrow to have them re-true that wheel. If they won't do it for free, considering it should have been done when they replaced the spoke, and if they won't do it right then, they will lose my business forever. And I'll recommend NO ONE every shop their again. It's ridiculous that 15 minutes of work, maximum, takes them three weeks, that they can't bother to actually DO the necessary work, AND that they can't be bother to call their customers when the work is finished. Who does business that way?

This place would have had a 5 star review before November when you could rent a cruiser for $5, but…read morenew ownership has put the cheapest bike rental up from $5 to $20!! Over 400% increase! That is insane. I would come up here about 10 times a year for only $50 now that would cost me $200 and I could buy a bike for that price. Jeers to the new owner making a profit on all of the locals and exploiting a local vacation spot for nearby out of towners. You will definitely see a decline of rentals. I know we will not be renting anymore from here. Absolutely absurd.

Had a wonderful experience with Dynamic Floral today. Carla was so kind and helpful with helping me…read moreselect a floral arrangement for my niece and her family. The arrangement arrived just a few hours later, so appreciate their care and prompt service. Thank you

I'm from out of the area and I needed a special gift sent that day to someone local to Dynamic…read moreFloral. My internet was down and Carla, from Dynamic, took the time to take some pictures of my options and texted them to me to help, even though she was busy. Then they put together the most beautiful outdoor planter and delivered it very quickly. I would highly recommend this florist and wish they were in my area.

All of these years later i wish i could give then more than 5 stars. They are consistently…read moreoutstanding in service, selection and price.

Why don't you put on your website that you are closed? The sign says "See you in March". I live…read morein Marion and drove all the way to Syracuse today (March 6), and you were closed. Your website said you were open from 10:00 to 3:00. What a waste of my time. I don't care if you close, but please put it on your website!!!!!!!

The environment is cozy and inviting. The staff is so friendly. My teenager wasn't thrilled about…read morebeing out and about before noon on her day off from school, but Dr. Rich made her laugh and made her feel empowered enough to ask questions for herself, and the ladies helping her pick out frames really helped boost her confidence. As a mom, that meant the world to me. I got the help I needed as well. We both loved the environment and the whole experience today. We're actually excited for when we have to go back :) Thank you so much to everyone that interacted with us here today!

Dr. Rich is the best optometrist i have ever seen. He has the latest equipment most optometrists…read moreare still using the same stuff i saw back in the 60's . his staff is great and a good selection of frames.

Nathan did a cover up for me that incorporated my husband's favorite flower and my daughter's birth…read moreflower, a tulip and a marigold. His artistry is stunning as usual; the flow of color, the attention to detail is beyond words. Nathan is so personable and pleasant to talk with. We had a long day but his reassurance during the process was a comfort and the outcome certainly worth it. Thank you Nathan!

Nathan does truly remarkable work. I travel from the west coast to see him because no one does…read morecolor quite like he does. He runs his business with just as much thoughtfulness as his art, and fosters a welcoming presence in downtown Warsaw. During my most recent visit, I enjoyed getting to see his apprentice Griffin tattoo a client while Nathan was tattoo'ing me - he's an incredible talent as well. You can't go wrong at Moving Pictures Tattoo Cinema!