Looking for a new Internet Service, and sooo glad I came to Yelp! This business does not have…read morerecommended reviews showing...Why?? The claims made in the "algorithm driven" NOT RECOMMENDED reviews are serious-- and should be factored into a decision of whether to choose this business. Thank god I read them! Just to see for myself, I called their office, and sure enough, IMMEDIATE VOICE MAIL. Read ALL the hidden reviews. THANK GOODNESS FOR YELP!!

For one year, the service was alright, the price was very good, and minor inconveniences, like not…read morebeing able to get hold of customer service, was put up with. This year, when their tower changed (from Gages), the whole thing crashed down worse than you can say "service from hell." For example, no one is around during stated business hours or days; no one answers the phone, or the voicemail is full. The manager refused (!) to say who were the owners, and refused to honor his promise for credit, and repeatedly blamed the customer for his business' ability to even answer the phone. On the half a dozen times I had to go in person to get service, at least two other customers were complaining too! Don't bother signing up with this business.

Its a really good tv provider its really nice because it lets you watch mostly what ever you wanrread more

As a Spectrum customer, I was delighted when Consolidated fiber came to my neighborhood. Finally a…read moresynchronous data transmission system that could handle today's household and work-from-home needs. Then it started going sour... First: Fiber cable installation. Nobody told me I'd have fiber cable strewn around my yard for two months before a third-party contractor showed up and started digging. Without contacting me. But it went okay, and I had few/no other issues with the fiber system for the low-cost first year. Then prices went to normal, and my billing got messed up. I started receiving threatening cut-off letters two days after the payment had been pulled from bank. Never did receive any reason for that other than I needed to set my auto-payments for at least 10 days before the due date. They don't mention that anywhere, and no other company who I allow to automatically get paid has ever had similar issues. That's a pretty basic thing to fix, Consolidated. Forward to a warm summer day, thunderstorms roll through and power is cut. Three hours later, power is returned, but the internet service doesn't come back on. Five days later a tech finally comes by and replaces the fiber modem. No word about why the device needed replacing after the power outage, but it did. Forward to vacation time. I decided I don't need my internet or wifi turned on while there's nobody home for ten days, so I turn all the equipment off (power buttons on the back to off, and then unplug them.) Return from vacation, start up the equipment one piece at a time with no success. It's a long wait on hold to be told it would be 3-5 days before I have the same fiber modem replaced again, this time by a third-party contractor. He mentioned that he spends most of his days replacing those fiber modems, because their firmware can't take a power cycling. You'd think that they would use equipment that can sustain being powered down. That's also a pretty basic thing to fix, Consolidated. Forward to recently, when I discover that Consolidated will happily over-charge you for their service, when their advertised regular rate (been a customer for over a year) is $10/month less than what I've been paying. Their rate may have dropped, but they damn sure didn't tell existing customers. If it were the other way, I guarantee they'd be making customers aware of a rate hike. So after waiting on hold for almost two hours (the first hour a guy from a call-center in India answered, said my phone number was incorrect, and hung up on me.) After another hour on hold, I finally got a person who was helpful, and even called back twice over the next couple days to ensure that my desire to change from Consolidated to their fiber subsidiary Fidium was on track. Very nice! Today, my Fidium install appointment was a window from 1pm-3pm. I gave up my entire Monday afternoon to be available. At about 3:45pm (45 minutes AFTER my window closed) I got a call from Consolidated Customer Service saying the tech was in town, and headed my way. At 5:15pm I still hadn't seen anyone, and called to re-schedule. Now I have to wait another week to give up another Monday afternoon for the HOPE that the Fidium tech will show up on time. Suddenly TMobile or Verizon home hot-spot solutions are looking pretty freaking good. Until Spectrum gets their service to be fully synchronous, I won't be using them. And with Consolidated/Fidium customer service continuing to be woefully inadequate, I can't say how long I'll stay with them. When the fiber works, it works great. But the mayhem dealing with CCI is seriously off-putting.

If I could put a zero I would Too much money a month for…read morecrappy service rude people, don't use hdtv it just blanks out your tv. Internet was terrible and full days with no service And noooo restitution. Don't do it.

I pay 70$ a month for 1gig. Its garbage, like actually atrocious. Couple times a WEEK the wifi will…read morego out for 20 minutes then come back on. Its infuriating. Every now and then is understandable but this is consistently every week. Why am i paying for a service that cant be reliable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1901 Madison Avenue. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Mankato Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Excellent customer service. Omar was very kind and incredibly helpful. I have been with Verizon for…read morea few years and I am satisfied with the cell service. I do prefer this location to use for my customer service help. I have always gotten great service but today Omar helped me and I am not disappointed.

Disappointed yet again by this store. I drove out of town to a different Verizon store last year…read moreafter my first bad experience but decided to give the local location another try this year. My mistake. Won't give them another try next year.

This internet provider is reliable, will make sure you are satisfied!! I'm so glad I signed up for…read moregateway fiber

Trying hard to like this company, but can't recommend this company at the current time…read more Recently switch from Comcast cable internet to Gateway Fiber three weeks ago. My internet services in the city of Brooklyn Park MN is not good, its very unstable and I have an Orbi with two mesh. Called tech support, wasn't helpful. Had a billing question, long story short, customer services was very difficult to understand. Two separate conversation with this company that were not helpful or positive.

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more