Looking for a new Internet Service, and sooo glad I came to Yelp! This business does not have…read morerecommended reviews showing...Why?? The claims made in the "algorithm driven" NOT RECOMMENDED reviews are serious-- and should be factored into a decision of whether to choose this business. Thank god I read them! Just to see for myself, I called their office, and sure enough, IMMEDIATE VOICE MAIL. Read ALL the hidden reviews. THANK GOODNESS FOR YELP!!

For one year, the service was alright, the price was very good, and minor inconveniences, like not…read morebeing able to get hold of customer service, was put up with. This year, when their tower changed (from Gages), the whole thing crashed down worse than you can say "service from hell." For example, no one is around during stated business hours or days; no one answers the phone, or the voicemail is full. The manager refused (!) to say who were the owners, and refused to honor his promise for credit, and repeatedly blamed the customer for his business' ability to even answer the phone. On the half a dozen times I had to go in person to get service, at least two other customers were complaining too! Don't bother signing up with this business.

Its a really good tv provider its really nice because it lets you watch mostly what ever you wanrread more

As a Spectrum customer, I was delighted when Consolidated fiber came to my neighborhood. Finally a…read moresynchronous data transmission system that could handle today's household and work-from-home needs. Then it started going sour... First: Fiber cable installation. Nobody told me I'd have fiber cable strewn around my yard for two months before a third-party contractor showed up and started digging. Without contacting me. But it went okay, and I had few/no other issues with the fiber system for the low-cost first year. Then prices went to normal, and my billing got messed up. I started receiving threatening cut-off letters two days after the payment had been pulled from bank. Never did receive any reason for that other than I needed to set my auto-payments for at least 10 days before the due date. They don't mention that anywhere, and no other company who I allow to automatically get paid has ever had similar issues. That's a pretty basic thing to fix, Consolidated. Forward to a warm summer day, thunderstorms roll through and power is cut. Three hours later, power is returned, but the internet service doesn't come back on. Five days later a tech finally comes by and replaces the fiber modem. No word about why the device needed replacing after the power outage, but it did. Forward to vacation time. I decided I don't need my internet or wifi turned on while there's nobody home for ten days, so I turn all the equipment off (power buttons on the back to off, and then unplug them.) Return from vacation, start up the equipment one piece at a time with no success. It's a long wait on hold to be told it would be 3-5 days before I have the same fiber modem replaced again, this time by a third-party contractor. He mentioned that he spends most of his days replacing those fiber modems, because their firmware can't take a power cycling. You'd think that they would use equipment that can sustain being powered down. That's also a pretty basic thing to fix, Consolidated. Forward to recently, when I discover that Consolidated will happily over-charge you for their service, when their advertised regular rate (been a customer for over a year) is $10/month less than what I've been paying. Their rate may have dropped, but they damn sure didn't tell existing customers. If it were the other way, I guarantee they'd be making customers aware of a rate hike. So after waiting on hold for almost two hours (the first hour a guy from a call-center in India answered, said my phone number was incorrect, and hung up on me.) After another hour on hold, I finally got a person who was helpful, and even called back twice over the next couple days to ensure that my desire to change from Consolidated to their fiber subsidiary Fidium was on track. Very nice! Today, my Fidium install appointment was a window from 1pm-3pm. I gave up my entire Monday afternoon to be available. At about 3:45pm (45 minutes AFTER my window closed) I got a call from Consolidated Customer Service saying the tech was in town, and headed my way. At 5:15pm I still hadn't seen anyone, and called to re-schedule. Now I have to wait another week to give up another Monday afternoon for the HOPE that the Fidium tech will show up on time. Suddenly TMobile or Verizon home hot-spot solutions are looking pretty freaking good. Until Spectrum gets their service to be fully synchronous, I won't be using them. And with Consolidated/Fidium customer service continuing to be woefully inadequate, I can't say how long I'll stay with them. When the fiber works, it works great. But the mayhem dealing with CCI is seriously off-putting.

If I could put a zero I would Too much money a month for…read morecrappy service rude people, don't use hdtv it just blanks out your tv. Internet was terrible and full days with no service And noooo restitution. Don't do it.

This is literally the worst ISP I've ever dealt with. The internet goes in and out at best hourly…read more Their "customer service" is the laziest, most unprofessional group I've ever experienced. I needed an outdoor installation done so I could actually connect and they lied to me multiple times. They would come out, say they needed different tools or something and say they'd come back in a few days. They never did, never called, emailed, nothing. This happened three times before they finally installed it. Even then the connection was spotty and they cut the cable cord going into my window without asking. I would never recommend them. Do not use them. They don't even have a location at the moment.