Great community bank. People have always been responsive and have great customer service and…read morebanking skills. Competitive rates on everything.

This review has been a long time coming, but what happened was both despicable and heartbreaking…read more My father was a long-time customer of Rockland Trust of Raynham, MA. In the final years of his life, he was diagnosed with dementia and was no longer capable of managing his finances independently. A Power of Attorney (POA)--his son--was appointed, and during that period, substantial amounts were transferred from his retirement account into his checking account. These funds were then withdrawn by the POA the same day or the very next day. Over 30 months, more than $110,000 was withdrawn. This pattern of activity should have raised immediate red flags under any responsible financial institution's elder abuse monitoring policies. Instead, the local bank manager allegedly informed the POA in advance when deposits were coming in--directly enabling the rapid depletion of funds. Rockland Trust took no apparent action to safeguard my father's assets or investigate this behavior. At the time of his death, my father had only $82.32 left in his account. Even this final balance was never accounted for or turned over to missingmoney.com, as is standard when unclaimed funds remain. Rockland Trust utterly failed in its duty of care. This wasn't just bad customer service--it was a failure to recognize and respond to financial abuse. Families deserve better. Vulnerable seniors deserve protection. Rockland Trust did nothing. Joan Ferreira

shoutout my man joe at the raynham location, this guy made sure everything was going smooth for me…read moreand i was completely satisfied, give this man a raise!

Not a big fan of this credit union, there are better to do business with that's for sure. We are…read moretied with the New Bedford branch for some things and it's a hit or miss depending on who's working. Definitely have had some unprofessional encounters and phone calls.

I went to the church green center the other day and was greeted by Yara. She said hello so excited…read moreto see me and addressed me by my first name I felt so special. I have always felt welcomed at this facility. They have always welcomed me and made me feel comfortable. They're a very professional staff , but Yara I had not seen her for a while and it was great to see her. She really does complete the team over at church green at Taunton center. her smile is so contagious

The bank continuously blocks me from making payments towards my credit card statements and claims…read moreto the credit card company that i have "insufficient funds" despite having a surplus of money to pay the bill. It racks up insufficient funds charges, messes with my posted balance on my credit, and leads to surprise charges that should have rightfully gone through a month ago. This is robbery.

Bristol County Savings Bank payment process is very difficult to navigate. If you have a…read moreconversation with someone there, make sure you follow up in writing because they cannot be trusted. I don't think it's intentional, they just don't seem to know what they are doing.

This is the absolute worst bank and worst branch I've seen in my life. I called from the Cape with…read morea check that did not have the sender information on it, they told me I had to come into their branch and they could not provide me their information over the phone. I showed up at the branch and they told me to call the 800 number. I called the 800 number and they told me they did not have that information. So I called the branch back and they just said they're sorry they can't help.

Extremely helpful and kind staff, the location is ok but they take cash deposits and check deposits…read morevia the atm and honestly that's the best because I'm not a big Chatty Cathy on those things. Very happy with them

I have used this bank for at least 5 years but I think more than that. I have reffered many people…read moreto them because they were friendly and helpful. However due to recent issues with the credit union I like many consumers now a days threatened to close my checking and savings accounts. Now I know there must be people out there who have banked here for years longer than me but I recieved no sympathy from the teller closing my accounts. He did not try to save my account or apologize for the constant issues. It makes me sad to write this review since I was such a fan of this bank prior to the issues. However I have to say this credit union has changed and is no longer the bank down the road with friendly helpful faces. No it has now become a chain with low customer service standards like many other banks.

First Citizens FCU is great. My husband and I have had our business & personal accounts with them…read moresince they opened in the old Shaw's Supermarket across the street. We stayed with them when they opened their own branch where they are now. Jeff and the rest of the staff are friendly and always helpful. If you have a problem or questions, they are there for you. Better than any bank on any day.

I am a thirty year customer at this business. I have close to 75 % of my money there. I went in for…read morea replacement atm card. the human said I have to go home and log in to get it replaced. There are other companies doing banking besides BOA. I want service and results and this boa store doesnt work for me anymore.

Went in to get a certified check. The teller had no clue what he was doing, did not communicate…read morewith us, and made a simple process so painstakingly difficult. Do yourself a favor and select a different bank (or at least branch) to save yourself the headache.

As a business owner I really respect and appreciate when other establishments make sure that you…read moreare taken care of. This branch is a great example of what makes local banks a keystone for developing businesses. The staff is very friendly and accommodating to everyone regardless if you have a business or personal account. They are very knowledgeable and can help you with just about anything money related. I would recommend this bank to anyone looking to develop a relationship with a local bank.

On the plus side: Great Staff, Friendly, helpful, professional…read more On the down side: Less then great the "On Line Banking" . Annoying at times, could use some serious upgrades and improvements. Overall not a deal breaker.

I should have reviewed them long ago…read more When I moved down to Foxboro about 10 years ago, I was pleasantly surprised that I didn't need to change banks (having come from the South Shore). RFCU had a branch in Mansfield, and soon had branches in neighboring towns. Free checking, friendly tellers, free coin machine and redemption, and they're on the SUM network which means I'm never far from an ATM. I've only ever had one or two minor issues and they were handled promptly by tellers or customer service folks via phone. PS- They have real humans answering their phones!

As great as the folks are in the branch, we must not forget the great job done by the customer…read moreservice experts on the phone. Granted its pretty much a normal business hours thing, but they have always been so helpful and so pleasant whenever I have called. Anything from small transfers to the kids' accounts to major problems, they do a fantastic job !! All the more reason why RFCU will always be our bank.

The people who work there are always courteous and friendly , always willing to help in any…read moresituation to resolve a problem or give direction to help . I have been with them since 1992 and there is a reason for that . I have way to many names to mention that I worked with over the years but always a pleasure . Bob .R

So tired of the terrible customer service here. The bank does stupid and confusing things all the…read moretime people they have on the front lines of customer support range from unhelpful to overtly rude. It's these people realized during the pandemic that they could 90% less and still keep their jobs and they're running with that mentality. Stay away if you're looking for a local bank or credit union. You can do better anywhere else...