Always friendly and forthcoming with their services. Welcoming you as u come in the door. Treat u…read morelike family like they have known u forever. Always tell u what deals and promotions r going on at any given time. Help u to fill out slips for your accounts. Explains what is going on with your account or services they offer. Sometimes they offer free cookies and free pops.

Myke Roeschlein made my day today at Citizen's Bank - he commented on my name so I got a good look…read moreat his business card. Myke is like a 1 out of 100000 gem that would keep you doing business with a company, he was just that great. I don't think I've ever met a more upbeat, pleasant, friendly employee ANYWHERE in a very very very long time, and I am in customer service myself. I've spoken to many employees at Citizens, including someone in the corporate office to handle a complaint, but none of those experiences came close to today. So WOW, thanks Myke!

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

I am a customer, needed some documents notarized. The notary Rene Barosy Jr did not know his date…read moreof Notary's Commission and said he lost his certificate so can not provide a copy of it. It is required by the consulate to attach a copy. Andrea also confirmed that she does not have her's. I asked for a manager to see if maybe they keep a copy of these records on file and could help me but Rene said he was the manager and I could not speak to anyone else. Now I have to reprint all the documents as he already signed them and stamped them. He knew up front I will need this copy and the dates. Then got passive aggressive "have a nice day" on my way out.

A few years have past and I have been meaning to update my review. In fact its probably time to…read morereview all my past reviews as things do change overtime. Reading my past review I was obviously frustrated and angry. It was an isolated incidence and I am over it! I have been coming back occasionally for diferent things over the last few years and have had positive experiences. Its a bank, they perform financial transactions and in that sense they are all the same. What differentiates banks is thier convenience and the attitudes of the employees. I will say this branch now gets and A. Close to home, cheery tellers that tolerate and participate in banter and being open on Sunday for a few hours is huge!

Great people,great services.it is hard to find small banks these days. Give them a visit you willl…read morebe pleased.

i love this bank. They have one of those coin machines that doesn't take any money out. This was…read morethe reason why i joined the bank back when i worked at a honey dew and turing my tip coins into dollars was key. The people there are amazingly awesome. I pretty much love Kevin O and Lucy D and they still give me a lollipop even though im 19

This branch needs SERIOUS HELP WITH management. They have a LOT of trouble answering the phone (up…read moreto 40 rings!!!) and, when they finally pick up, if you leave messages for the "branch manager" you don't call you back. (At least for me-I'm on my 3rd message now, we'll see if they call back.) This is a BANK-NOT STARBUCKS! The managers need to take things much more seriously. It's scary to have your money managed by such an incompetent staff.

I don't know why I still have a Citizens bank account. It's a garbage bank, they treat you like…read moregarbage. But this locations is just awful. I was in Europe recently. I popped in to this location to let them know i'm going to Europe. Please don't shut my card off, because every time I go to Europe they lock my card for fraud. I also tried to buy Euros and Pounds. But apparently they no longer offer this service. They used to though. They were utterly confused as to why I'd want to fly into Europe with foreign currency. Blank looks and fluoride stares. As i'm waiting for my flight I get a notification that my account and card are locked for security purposes. I wasted stressful hours trying to get them to fix it. Unfortunately the employees here don't speak English all that well. Typical of Citizens bank. When I came back in they were completely confused as to why I was upset that they shut my card off. They admitted that they made a mistake, but did not offer ANY apology what so ever. Also 4 times in the past month the ATM has been out of service. Typically on a Friday when i'm trying to make business and personal deposits. The hours are so slim that I have to use the ATM. It's also 100x quicker using the ATM than going in and speaking to an employee, who might try to sell you a refinance at 7% (when I have a 2%) I also bank with Rockland and DCU and literally have never had any of the issues I have with Citizens.

So I called the other day to ask how I should go with my first loan and they told me that it was…read moreonline and I'm the type of person that don't trust putting my information online and I have trouble using the internet so I went in today and they told me again that it's online but all I wanted was a in person loan which I know they've done before but they didn't even try to help

I used to be a SCU customer at the Mansfield branch for over 25 years, always had a good experience…read morethere. I have since moved away. Today, I was going to attend my grand daughters graduation, and went through the Foxboro Drive up just to break a large bill into 2 $50.00 bills. Teller acted like I was bothering her, then asked if I was a customer. (Really?.... you're a bank). When I said no, I wasn't a customer, she refused to break the bill for me. I was going to open an account in town as we will eventually be moving back....it will not be with SCU. If that's indicative of their attitude and service. On a great note, I then went to TD Bank, who greeted me cheerfully and said " of course, one minute please". I think I found my bank!

Rockland Trust is a horrible bank. They are terribly out dated, broken apps, good luck transferring…read moreyour own money! You'll get locked out, and have to visit a branch. The customer service is horrendous! I've had a mortgage with them for 6 years now. I know the two tellers that work there, 2 blonde women. When asking a question regarding my account they replied "OH! She knows nothing. She's new and just starting working here." Are your bank tellers really pulling the it's my first day card? Even though I have been here plenty of times and it is always the same two women? Way better options out there for banking now soon they will realize this and customers can run!

The Executive Vice President of the bank was responsible for liaison duties while I worked for a…read morecompany that promised to protect me during its loan repayment difficulties. I provided all necessary information for the loan and supported the banker during legal proceedings. After the bank forced the company into loan default, I was laid off, and the bank appointed someone to oversee the finances. Out of goodwill, I continued to answer questions and assist the Executive Vice President's team. However, when I reached out to the Executive Vice President multiple times for a job recommendation and reference, I was met with silence and ignored, despite my previous cooperation. This bank prioritizes personal gain and profits over trust and partnerships. It is not advisable to partner with such an institution.