Dr Chen is wonderful! The injections helped my pain immensely! Very professional, yet kind and…read moreattentive. Don't hesitate to see him!

I have been seeing Dr. Chen for 18 months now, and what a difference he has made in my life. I am…read moremuch more active physically, and feel so much better emotionally now that I'm not in pain anymore. He is a wonderful soul who really cares about his patients. He is a great listener, and works with you to find the best way to go about ending your pain. He gave me my life back! His staff is also wonderful. They make you feel like you're one of the family from the time you walk in the door. They are always on time, and you are in and out before you know it. Dr. Chen and his staff are the best when it comes to managing my pain, and I appreciate everything they have done for me.

I had the worst experience that I've ever had at a doctor's office here. Despite explaining that I…read moreneeded to stay within what my insurance would reimburse (insurance they accepted), they did not actually honor my request. I originally went here to treat my pain and to understand which approved pain procedures I might be a candidate for (e.g. spinal cord stimulator). As a chronic pain patient in a great deal of pain, I've never been treated as poorly as I was here. They really had their own agenda. For example, a week or so after my first appointment, I received a call from a businessman on behalf of Katalyst pain clinic, asking whether I was interested in a novel treatment for my pain. When I asked about the cost, he told me it was $10,000-$12,500 - with no insurance reimbursement. This is fine to know for the future, but I needed to get out of pain now, using my insurance. It felt humiliating to repeatedly request both in writing and verbally that I needed to stick to what my insurance would cover, at least until I had a new job. I'm responsible to pay the bill, after all. I was disappointed in the care provided, the unprofessional demeanor, and frankly the attitude demonstrated by Dr. Buettwell (embrace patient, argue with patient, discard patient). I never did learn about my other approved treatment options - only the off-label peptides and platelets they push. Apparently, some things are more difficult than medical school.

I was looking up something on this wonderful practice and couldn't believe there was just 1 review…read morefrom a person who had a negative experience. Everyone I know that goes to Katalyst - myself included - will say it's hands-down the best of the best! Whether you're just going for IV therapy infusions or a debilitating chronic pain condition, Dr. Boutwell, Julie, and the staff are incredible. The amount of time that the providers spend on empowering their patients through education - coupled with their genuinely compassionate bedside manner - is exceptional.

I left Dr Ann Christopher for another doctor. I asked for my X-rays . They were hesitant and said…read morethey would get back to me. She got back to me and said I didn't take X-rays there. I told her there isn't anything wrong with my cognitive ability. Just my back to which you did take X-rays of....I said maybe someone didn't make note of it. And now they're saying they don't even do X-rays there. Why are they now saying this ?? For a doctor who treats back and neck problems; it seems strange to me that they don't do X-rays. Also I paid for a service because I was told the insurance didn't pay it. Found out a few days later they did pay it and now months after the fact I'm still waiting for money returned to me. They keep saying it's being processed! Do not go there. They can't be trusted. Seriously.. Gregg- Teri Kamp

Please consider other choices. Pain is a very difficult issue to live with. It is also difficult to…read morediagnose and treat. I always feel this is an area that you must feel confident about your treatment. It is best to get other opinions before embarking on this type of treatment. There are many things that can go wrong when getting a shot into your spine, up to and including introduction of life threatening bacteria into your bloodstream. If you need only pain medicine try your primary care doctor or an orthopedic specialist.

My first appointment, they took my medical history and noted several significant allergies. They…read moreprescribed medication which I was allergic to. I was scheduled for an injection, but she uses a contrast dye. I am severely allergic to it. When I said I would do the injection, but she could not use the contrast she decided she no longer wanted me as a patient. I would not recommend someone who does not look at my chart before making decisions. I want a doctor who is willing to work with me.

Their office set up two apps in one week and when I got to the office they did not have me…read morescheduled for appt.I even showed them their texts confirming the day and times. I have not even received an apology!They are not reliable, find a different pain office!

At this location i had a appointment with Dr Stephen Schmidt. I have extreme pain. The office was…read morepacked but there are other Dr., working out out of the office. Going to a new pain dr is extremely stressful. My last 3 retired. So i sat in waiting room 3 hours 45 min. Finally was called back where I waited more. He finally comes in where i start relating my problems. He has a look of "extreme - hurry up i could care less- on his face. We spoke all of 10 min. Due to my job of 30 years of owning 8 martial arts schools, an riding an showing speed horses, and a car landing on top of me what my body has been thru with injuries has left me at times crippled. But this is what got me most. I had taken a trip to AR to look at houses. I was in such pain in left side (had been for yrs. This was worst. I tried to go to ER the night befor i left but couldnt drive myself the 11/2 hrs to get there. So next morn i had to drive the 4 hr trip home. i was passing out from pain almost wrecked about 8 times. Almost side seiped a biker an lost control. All over the road. Came to, and pulled over. Somehow i made it. So I proceeded to tell dr, how bad it was, blacking out from pain and he said, " I DONT HARDLY BELIEVE IT". Calling me a liar essentially. or saying lets find out why. His face totally dead pan. So our 10 min were up. Said hed give me a shot. About 10 people waiting for shots in shot area. After another hour i told nurse i was leaving. She said wait a little linger. So i did. But my pain had increased by at least 10. I couldnt take anymore so i walked out. This office over booked by 100%. Others in waiting room talking an unhappy. His bedside manner horrible an cynical. Pain management has to be hard. But they signed up for it. So if they cant take heat they should get out of kitchen. Also i get a bill for $33 plus. No name of what dr. Not their address. No full listing of what it was for. How am i supposed to know when its months later after sending thru medicare. $400 for a office visit that i went thru a terrible day for nothing. When i called billing to discuss my problem they said it wasnt their dept, contact office. Contacted office explained all this I wrote. They said not their dept contact billing. Just who or what, whos job is what, is the question. We are supposed to pay, pay, pay on time when its bad, bad, bad work. Im reporting to medicare. This is why we are paying so much an why most cant afford. Do not go here. The best dr i had for 14 yrs retired. I cried because i knew this is what would happen. Save your miney an dont let a friend go here either. Will they fix THEIR problem? NO because its about the almighty $$$$

Great staff and doctors. It is a combination of pain doctor and PA and chiropractor. I find the…read morecare very good and they are returning phone calls within 24 hours. The staff is also very kind and helpful. I will keep on going. S.E.C.

While the doctor was able to give me the injections needed for my back pain and they have worked…read moreextremely well, follow up appointments are ridiculously frustrating. I have made appointments 3 times and had them call me to reschedule all 3 times. My job simply doesn't allow me to ask off and then rescind it at the drop of a hat so I'm out those 3 days of vacation/personal time and have nothing more to take for the year. They have no understanding of professionalism when it comes to keeping these appointments and think that a "sorry to inconvenience you" is good enough. If you're truly sorry, DON'T CHARGE ME FOR EACH VISIT I HAVE TO CHANGE BECAUSE OF YOUR INABILITY TO DO FOLLOW UPS.