Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

I have done business with State Bank of Geneva for over 30 years and they are great! Best part is…read moretheir customer service which I use every year. Worst part was the fire they had several years ago but they are now better than ever!

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I am new town and went to the Chase Bank downtown to open anmaccount. When I learned the branch…read morewas closing I went to the Randall Road location. The first thing that struck me was the expensive looking signage outside and inside touting the bank's "Private Client" service. I waited inside the main area for quite awhile and received no help. I only saw clients in cubicles with their private advisors. I saw no signage welcoming me and directly me how to get help. I then walked to teller counter in the back where I waited and waited and waited. Still I received no help. Although I could qualify as one of the their "private clients" I would not intrude on the bank again. I will place my business elsewhere.

If you want to sit in the waiting area all day and not be helped this is the place to go! You'd…read morethink Chase would be able to afford having more than 1 banker working at a time on a Saturday... Worst experience I've had at a Chase that I can remember

i closed my account at old second since they ended the points program with a debt card. I tried…read moremany times to find someone to complain to. i also thought it was crummy that they did this right before christmas when people did most of the shopping. NOT customer focused at all. I went to another bank that offers the same service and still offers a rewards program. Why would you not bank someplace that rewards you?

If you are looking for a local bank that you can trust, one that will meet your needs and exceed…read moreyour expectations, this is your bank. Delannie, Ella and Shannon will treat you with respect and help you every inch of the way. They are knowledgeable and professional, and always smiling and pleasant. I have had each one tell me how they love their job and love helping people. I have complete confidence in my Batavia Branch of Old Second Bank. This bank can do everything the "big banks" do but they do it so much better. I couldn't imagine banking anywhere else.

Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our…read morefavorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!

Worst bank ever! Been banking with them for over a year now and out of the blue with no…read morenotification they close my account and it's been 3weeks and still waiting for the check they keep saying they sent well rents past due bills are owed and are they gonna take responsibility for the past due charges? They couldn't even give me a reason for closing my account telling me the letter they sent will explain, explain what how they used my money for there needs and and now I'm stuck owing all this extra cash, they just suck the big 1!!! And 1star review is just so I can't post this they suck!

An absolutely horrible experience. I have had an issue with a deposit and been told for three days…read morestraight that I would receive a phone call. I haven't. Don't bother even calling the lace because they have all of the phones muted so they don't have to deal with YOU. My account will be closed before I receive the first statement. STAY AWAY from this location, these people are garbage! Well Jada is ok. But every one else I've dealt with has lied straight to my face. About a phone call, just think about that. A phone call, not reinventing the wheel, but the simple courtesy of a two minute phone call. These rookie could not even show me that minimum amount of service.

They've closed their drive up window........it would be helpful especially during a pandemic to go…read morethrough the drive through. Harris Bank is awesome, wonderful staff and drive through windows operated by friendly staff. BOA is lacking, seems like a miserable bank to work at.

Very nice and friendly tellers and overall extremely knowledgable staff would highly recommend them…read moreto anyone.

I requested copies of statements for my account for 3 of the previous 4 years and was charged…read more112.00. Seems steep for 36 papers, but OK. The bank sent me the statements without copies of the checks which are normally included with every statement. That is the only way to find the recipients of the checks, which was essential for me. They claimed they could only locate these only with extreme expense, bacause they are kept on CD's. How hard can it be? Despite the fact that they sent me only partial statements, they kept the 112.00.

We enjoy the excellent personal service we receive at First Mid & Trust. We have several business…read moreaccounts and loans for properties in Illinois, Michigan, and Massachusetts. Rick, Paul, and the team behind the scenes go beyond the average and provide hands-on assistance, guidance, and expertise. We enjoy working with Loi and Elizabeth, reassuring us our business banking needs are met with confidence and skill.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri, Texas, and Wisconsin. Located in St. Charles, Illinois, our St. Charles location serves customers in Kane County and in the surrounding Chicago area. For additional information, visit our website. For our holiday hours, visit our website. This location is lobby-only.

BE WARNED****First State Bank CLOSED my business checking account with NO NOTICE and no…read morecommunication. We come in PERSON every month to pay our commercial loan payment (since they kept mishandling the auto payment) and they said nothing. I emailed the bank president (Jordan Carpenter) and he stated "Unfortunately we are unable to monitor every account we have in our system for balances and closures which is why much of the system is automated. We have 18 locations and tens of thousands of accounts. " TERRIBLE customer service to business clients.

This location has the nicest tellers ever, i live closer to two other locations and still like this…read moreone the best so i wait to go here if i will be heading up Randall Road. And... fresh popcorn! I go inside for my deposits so i can snag a bag on the way out.