Golden Eagle Community Bank.... I heart you…read more I banked at Chase years ago until I could bear it no longer. After considering hiding my money in a tin box out by the big silver maple tree, I took a friend's suggestion and opened an account with Golden Eagle. And I have not looked back. You are treated like a human being. The folks are professional-- and when I made an EPIC error in transferring funds to where I ruined my checking balance, they helped me out to where I was "In the Black" again. I also find the online banking easy to use.

It seems like nowadays, a great community bank is really hard to find. Well look no further! If…read moreyou're looking for the best service and to not be treated like a number, this is the place. I've had nothing short of the best service here. There isn't even a location close by but I'd rather go out of my way to do business with people that respect their customers. Besides, the mobile and online banking products make it super easy.

I don't usually post on yelp but saw the low star rating for American Community and thought I…read moreshould post. This bank is just wonderful. The associates have always been very professional, helpful and pleasant. When you enter the lobby, someone always greats you and is willing to guide you to whatever you need to accomplish. I have been banking with them since moving to Woodstock 7 years ago and no matter what concern I have they are most patient and helpful. Love this bank.

Not so "community" anymore. Made several attempts at discussing my unhappiness and was pretty much…read moreblown off. Also - BEWARE - their debit cards do not work with Apple Pay which blows my mind that they have no interest in fixing this situation. Apple Pay is pretty commonplace now-a-days so pretty disappointing I can't use it with my bank.

i had set up an investment account through one of their investment advisors. When I set it up I was…read moretold if I ever needed to pull part of it out, I could. This turned out to be a total lie. When I needed to pull some out, I was told I had to close the entire account. Now this wasn't so bad. He told me it should only take a few days to have my check from the investment. I am on week three right now and can't get a straight answer on where my money is. The advisor who help me set it up apparently only works like 2 days out the week. I called the investment company to get answers and was told it should only take a few days to a week to have everything taken care of. Nobody at 5/3rd knows where my money is or why its taken this long. All I know is im never doing anything with this bank again. I'd rather trust my money to a monkey. I honestly feel like I've been robbed, lied to, tricked, and betrayed.

Have been banking at Home State located in Lake In The Hills for 20 years. Always enjoyed working…read morewith helpful and friendly staff. We are satisfied with loans and mortgage -all paid off now. Just an all around good bank to do business with. Staff is always considerate and helpful to explain questions we have taking time to help us understand completely. We highly recommend this bank because of these reasons. But, we have a special shoutout for a recent banking issue for my departed mom's PA account which no one was willing or able to help. Thank you Debbie L. For your kindness and understanding helping to resolve my problems. Sincerely, Ron L.

Knowledgeable friendly helpfull staff. I have never experienced an error with any of my accounts…read morefor over 40 years. I fell confident and secure with HSB. They go out of their way to answer questions and otherwise help. The Senior Class Club is a nice plus. No fee for counting my coins. No fee for blank checks. No fee for debit card. No fee for check or savings registers. No fee for paying real estate tax. No fee for bill payment checks. No fee for using ATM at HSB banking stations.

Customer service is 0 (zero). After 2 visits to the branch and 7 phone calls (which go the…read morePhilippines), it was impossible to resolve the issue, which was a bank error ! The agent in the Philippines told me the bank was closed because it was 1 a.m. - actually 11:30 a.m. here (ridiculous). More than 50 years of having accounts at this bank, I am ready to leave. Too bad there isn't a star for zero.

EVERY time I've tried calling the branch office to ask a simple question I had to go thru 10-15…read moreminutes of robot menus and holds before I could get a human. And EVERY time I FINALLY got a human, they are located halfway across the country, and can't answer my simple question about the local branch. FRUSTRATING!!!!! I could walk to the branch in less time...

I've had a small business account with Mchenry Bank & Trust for years. Whenever we've had any…read moreissues they have been resolved immediately in our favor. I also like that they have a free coin machine in their lobby.

I thought I liked this bank, but my recent dealings with the trust department have left me…read morequestioning my loyalty of 25 years. They ghosted me when I questioned how my cash was being spent, so I made steps to close the account. I requested an electronic transfer to an outside account but was told it had to be a paper request from them. When I had them send in the paper request I followed up in a couple weeks and was told they never received it. They then agreed to wire the money but took another $350 to close the account. Plus a wire fee. I have never heard of such a high fee to close an account, but that is what I was told when I questioned it!!!!!! I tried to accelerate my issues during this process, but never received a return call from the vp. I'm closing the rest of my accounts, but I did used to really swear by this bank. I'm so disappointed

They shut my account down do to fraud. I only use this account for direct deposit and then I…read moretransfer it out into another account. I moved from McHenry to Georgia so I say what do we do I don't line in state anymore. Most banks would issue you another card and mail it out. The lady in the phone harrases me asks me why I moved. Not sure why the questions. Judt mail me out a card is not my fault someone hacked my account. I have to wait to speak to a supervisor. She finally calls back. Closes my account. They are very rude and not very professional here. I will be calling corporate on them!