AVOID THIS BUSINESS!!! I just witnessed an appalling display of racism by one of their employees, Heather Grove. A dear friend of mine was displeased with the quality of service she was receiving from the business and posted her feelings in a respectful way on Facebook. Heather posted comments calling my friend (a well-employed college graduate) and other commenters "hoodrats" and then said she's "white and doesn't care" what others think. Prior to that point, NO ONE had mentioned race. Heather, apparently has it on her mind though and forgot that all money is green. All money matters, right? So take your money and spend it at a business who knows that and values customers of ALL kinds. THIS place isn't it. ETA 8/14/18; I just noticed that some man who admits to being unfamiliar with the issue decided to chime in and claim that Heather "isn't racist" (she most certainly IS racist and proudly admitted as much in the appalling comments she openly made on FB). Further, that same man decided to excuse Heather's unprofessional behavior by placing blame on the PAYING CUSTOMER. If that person is indicative of the kind of advice the management is getting about addressing serious issues with customer service and public behavior, then I'm utterly convinced this business needs to cease to exist. Even McDonald's will do what is required to keep customers happy (except, maybe, keeping the ice cream machines working ). These people clearly prefer to shirk responsibility for their sub-par service and then seek to blame others for their wrongdoing. Anyway, they don't WANT to do better, so they definitely don't deserve your money. read more

I'd give them a ZERO!!! Onstar arranged for them to come tow me. 1st ETA was 10:45am. Next ETA 10:58. Then 11:10, then 11:21. I call them and a lady gives me excuse that driver got delayed at previous stop, he's on way, he's in next town over, no more than 15 minutes away. 11:45 no show. Both I and Onstar try to call them and it goes to voicemail. How does a 24 hour business not pick up phone at 11:45 am? We try for the next 20 minutes, no answer and no response. Clearly unreliable and unprofessional. Read other reviews, do not use them!! read more

Very unprofessional, had one of there drivers blow a yield sign and almost smashed into my car and then flip me off when I honked, anyone who drives like this should not be trusted with your car. Very unprofessional read more

Per my review in "BMS Tire & Auto Center" cut & pasted below for your convenience: These people are some of the biggest scammers out there. If you have AAA or another roadside assistance service and break down in Burlington County, you'll likely see a BMS tow truck pull up to "rescue" you...but during off-hours (when dealerships aren't open) they conveniently tell you they can tow you to their own auto repair facility at no additional charge (even though it's MUCH further away in most cases) and you'll be told "our labor/repair rates are much cheaper than dealers." We fell for their scam and had our truck towed from Lumberton to BMS in Burlington. It took them 8 hours of labor to figure out what the problem was, we authorized the repair, but when we arrived to the shop to pick up our vehicle, conveniently the owner "forgot" to add a few things in & we were charged $110 more than quoted. And to make matters worse, the truck broke down from the SAME problem less than 6 weeks later. Don't make the same mistake we did! read more

Stalled today because my car ran out of gas. I have roadside assistance through my insurance company and they called BMS to come and put gas in the car. The driver, Pete, was very friendly and kept calling me informing me of when he was going to be there. He was a little late but he was efficient and I was back on the road in no time, thank you! read more

CUSTOMER BEWARE On Wednesday Feb 7th, I called BMS towing and recovery to find out what the balance was for my daughter's car and was told $150. I went to pay the bill at 3:00pm and was given a new balance of $283 with tax. They said the price they gave was just the storage fee and didn't include the tow. So I paid the balance in full and then asked them until what time could I pick up the vehicle. The vehicle was inoperable so I arranged through my auto insurance for another tow company to pick up the car for free. BMS said I could pick it up anytime before 5. I told them that I'd be back at 4:30 and to have the car up front. I arrived back at BMS at 4:25. They made me sit there and wait while they checked on it. Then at 4:50 they said another car was blocking my daughter's car and that only the owner could move it. They made a few calls and couldn't reach him so I called Progressive and rescheduled for the tow for next morning. A black tow truck driver who works there took down my name and number and said he'd call me when the car was moved. I asked him and the other guy in the office if I would have to pay another overnight storage fee of $30 since they were at fault of releasing the car. The chubby white guy that sits at the desk on the right side of the store who I paid the $283 to said no additional charges would be applied. Thursday morning at 10 I called BMS to check on the status (received no phone call from the black guy). I reminded them that my driver would be there to pick up the car by 11:30 and I asked if they had brought it out. They didn't and they said we'll get it out when your driver gets here. I explained that my insurance company's tow truck driver can't wait around for you all to move the car and could you please bring it out front. He said we can't because you have a balance for the overnight charge. I reminded him of what was said the night before, that I wouldn't be charged for another night since it wasn't our fault. He said, the owner is going to charge you because you arrived at 10 minutes before close to get the car. I reminded him that I arrived at 4:25 and waited for them to check on the vehicle. He said no. I said whatever, I'll pay it please get the car ready. He refused and said not till you pay. I couldn't leave work so I called my wife and asked her to go there pay the difference and have them bring the car out. She arrived at 10:30 and said she was there to pay the difference and pick up the car. When they found out it was about the same vehicle they treated her poorly and made her wait. They told her the same thing, that a disabled car was in front of it and that the owner had to come move the car. My wife explained again that we had a tow coming from our insurance company and that the driver wouldn't be able to wait around. By 11:00 my wife had to call the police because they were not responding. After the police came, the owner came out and said she needed to take care of the bill. My wife explained to the police that she'd been there since 10:30 and that they basically ignored her and never asked for her for a payment. They exclaimed that she was lying. Another customer in the waiting room told the officers that what my wife was saying was absolutely true. They claimed that my wife was being rude, the other customer and the police were like "what's wrong with these people?" They finally asked for the credit card, she paid $37 dollars and they went to get the car. Our insurance tow truck driver asked the BMS owner for the key. He shouted "We don't have the key, they never gave it to us". My wife explained that the key was left with the chubby guy in the desk. They looked for it and then finally handed it over. For the life of me I can't understand how someone can run a business like this. Because of the disrespect shown to me and my wife I felt I had no choice but to detail this experience. If at all possible please use someone else! read more

One customer has a bad experience based on her own attitude and gets all of her friends to post comments and reviews claiming the owner is racist. Let me start by saying Heather is not a racist. She will treat you with respect. You cant walk in a business and talk nasty and give an attitude and expect the employees to bow at your feet. She is one of the most caring individuals that I know. All the reviews claiming Heather is a racist are based off of ONE encounter. One nasty woman who got her friends to post different reviews. Just had to say because I couldnt read these reviews and NOT say anything. This company doesnt scam people. TREAT OTHERS HOW YOU WANT TO BE TREATED!!!! read more

I called Onstar because I had a flat tire. They contacted BMS at 7:20am. BMS gave an estimated time of 9:10. They didn't show. We were given one excuse after another, each time stating they'd be about 45 more minutes... Then after I waited for the last 45 mins and they still weren't here, they abruptly called Onstar and cancelled at 11:50! I waited for them with a flat tire for over four and half hours!!!! The I had to wait another 90 minutes for OnStar to find someone else. I would give them zero stars if I could. They could have at least been honest. read more

DO NOT USE THIS PLACE! PLEASE! I used road side assistance through my insurance Geico and they dispatched the worse towing company I have ever heard of. My car was at an auto repair shop in Burlington and BMS picked up my car from the auto shop and dropped my car off at my home. To my surprise THEY HAD THE NERVE to drop my car off to my house damaged. As soon as my husband saw they brought my car damaged he ran out the front door and asked the driver what happened. The driver said he didn't notice the damage to my door. How did you not notice the damage to the door when you have to open the door to put the car in neutral? LIAR! I can barely open and close my door now. They hired a damn rookie and he messed up my door. My car wasn't damaged at the auto shop and TRUST ME BMS WILL PAY FOR THIS BECAUSE I WILL NEVER GO AWAY UNTIL THEY DO! It was a rookie move he put my car on the truck with the door open DUMMY! My car was perfectly fine at the auto shop because I was there the afternoon before with my car. My husband works with town truck drivers all the time so he immediately called it. Please spread the word! The owner has never called me back and is ignoring my insurance which speaks volumes! They're hiding because they're guilty! read more

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This business is HORRIBLE! They refer to African American customers as "thugs" and "hood rats". Very racists!!! Poor customer service!! It's a family owned business, the husband and wife are the most unprofessional business owners I've ever encountered. They won't respond to your calls or inquiries in a timely manner and they won't call back when they say they will! BEWARE!!!! read more

I was broken down far from my house and alone. I called AAA. The tow truck was prompt and very careful with my truck. Obviously I was having a horrible day but the tow truck driver, Nick Z, was so friendly. Def made things better. He had to tow my truck 1/2 hour away. I'm so happy with my service from this tow company!! Def recommend them to anyone needing a tow! read more

0-0-0-0- Stars I had a terrible experience with this company after my auto insurance called BMS to flat bed my car to my dealership in Pa. I had 2 flat ties on a road in a local Bucks county township. I called my road side assistance for help. I waited over 2 hours and then my car was transported to their storage yard in New Jersey, of all places. I stated that I did not want my vehicle taken out of state but to no avail. My dealership was under 20 miles away. Granted it had just started to lightly snow but the roads were not that bad and they could have had the vehicle there in under an hour. Closer than their lot. For 4 days my car sat in their yard--the first day there was a snow storm so it sat, the second day there was a pileup on the turnpike and they didn't want to tow it that day. The next day I was told one lie after another about what was happening to my car. Anything from it was already on a flat bed to it had left for the dealership in Pa. Later the night of the 4th day I called the Burlington police dept. The officer went to the yard and found my car buried in the back of their lot. My car left late that nite . If it had not been for the help of the service manager at my dealership "after hours" and the Burlington Police Dept. my car would still be buried in their lot. Very unreputable! read more

Car stalled out on me on less than a mile away from home, On NEW YEARS DAY used the Geico app and they told me I didn't have road side blah blah. AAA WAS SO BUSY THEY WOULDNT ANSWER ANYMORE geico gave me the number for BMS Eta about an hour. With it being 17 degrees outaide we ran home to wait. Maybe 45 minutes later as we're pulling up so is our tow truck. My car is lowered in the front so I was concerned but our driver made sure he was super careful and even took the back way with less potholes, also recommended another BMW Indy shop if the one I dropped it off too doesn't satisfy. Thanks again. read more

I had a really bad experience with this company today. My car broke down and I called my insurance company and they told me the BMS would call me to give me an ETA. 20 minutes later I got the call from BMS and the driver told me would take him 25 minutes to get to me. After one hour I got a call from the same driver telling me he was sorry but he had to do an emergency call before help me. When I ask him what was his ETA he said he may be 15 to 20 minutes and then I ask him are you sure you gonna be here in 15to20 minutes and he said I am not sure because he could get another emergency call,I asked him why he didn't call me to let me know that he was going to another call before me but he never gave me an answer.At this point I told him that I was very upset with the service and that was not the way to treat a customer he seems to care less what my opinion was so I cancel the service and call the Insurance company again and they send me a nice company somebody to treat me with respect and get there on time and get the job done in half hour, better then wait 1:30 to hear maybe I will be there ! 0 star for BMS towing. I hope I never need to use them . read more

The driver, Jake, showed earlier than promised, he was friendly and very careful and respectful of my truck. I would definitely recommend them and use them again. Their prices are fair, and everyone I talked to was very professional. read more

bad businesse. Horrible customer service. They did not care about my car at all and was only concerned about the money which was over priced. I will never use them again read more