I ordered a X3, and was invited to pick up my new car on 18 October. When coming there, they were surprised, they completely forgot about it, my car was still in Bornem. A couple of days later, they called me with the message that there was some transport damage at my car. One week later they called back telling me it was more serious then initially seen (roof damaged, car had to be disassembled...). I told them that I would not accept that car, I paid for a new one, so I wanted a new one. After a month of discussion, they concluded this was not possible. Explanations given: "Transport damage happens regularly" "It is not our fault, it is the transporter" "It is what it is, we cannot undo it" "it will be repaired" ... . The Sales Manager, LDW, did not even reach out to me (because I am a women? or cost of car was not worth to do it? or denial of complaints is typical for BWM?). Is that what BMW expects/tolerates from a sales manager of their key dealer in Belgium?? Last Friday they delivered the car. And: it was dirty outside! A company without professional & product proudness!! read more
