The business owner Francis has helped the company that I work for a number of times over the years…read more The most recent was a roof that started leaking. Within 72 hours after contacting Mr. Taitt The problem was resolved

From the owner: Lake City Restoration cares about you as a customer. You deserve a great customer experience…read morebefore, during, and after any remodeling or construction project. Lake City Restoration will handle any inquiries or question and permits that are needed during the process. We are a family owned general contractor that has extensive trained personal and equipment that will reduce the cost and time of any project. We're committed to ensuring you are a great full customer that will always have easy access to your home or business during construction or remodeling. As guests in your home, we know the importance of being kind, courteous, and professional. We have completed projects as large as 20,000 square foot and as small as a half a day worth of work, there's no job too large or too small. Every job requires a degree of ingenuity. At the start of every project I will meet will my customer for a free estimate, this will require as little as 15 minutes or I have spent as much as four hours with a customer for this first meeting. Every project is different we look forward to hearing from you and we thank you for considering our company to improve or repair your home or business. Thank You Francis

The ruffnecks are awesome and very hard workers. Highly recommend. Every project just gets better…read moreand better.

We had a sliding door and bay window installed. Remarkable professionalism. Work done to…read moreperfection. Pat and his crew are absolutely THE ONLY contractor we will use here on out. Hands down, the absolute best around. I should note~ I have recently had to deal with MANY contractors. None, and I mean absolutely none, come close to Pat Menard's work, professionalism and attention to detail. His crew was equally as impressive. That's been our experience. Period.

So I am somewhat nervous to make this review but I feel it is necessary. Now, I am someone who…read moregenerally leaves good reviews for people as I believe in honoring good service and giving credit where credit is due. It is hard to find waiters, repairmen, cashiers, or store clerks who genuinely care about their customers and love what they do. This company is the company that my landlord uses so I had to use them for my recent issue having to do with my washer/dryer. The dryer vent came detached when I was trying to retrieve the toolkit that fell behind my washer when I was getting some laundry detergents pods on a top shelf. Unfortunately, I was then unable to wash or dry clothes for the fear that something could overheat and start a fire if the toolkit's fabric caught on to the electrical wire. I know my situation wasn't that big of an emergency but I contacted my landlord to have them come to help me move out the stacked washer/dryer, reattach the dryer vent tubing back, and retrieve my toolkit. My landlord said they would be at my apartment at 8am the following day. They never showed as they had informed him they had other emergencies to attend to. The second time around I emailed my landlord asking them when they would be by and he said, the next day same time (8am). Well, the next day comes (today) and I had this gut feeling the same thing would happen again. Lo and behold it did. I decided to take matters into my own hands and call them myself directly ahead of time and I spoke with Pat himself who informed me very non-chalantly that they "forgot" again. Now, I try to keep my cool because you don't fight fire with fire, but this was terrible customer service. I informed my landlord of this and told him what my plan was (to get another repairman) and mind you my landlord was going to cover the cost of the repair, but I decided it best that I do things on my own. So I paid out of pocked and booked another repairman with a good review which was PHB in Saint Albans. It did not cost an arm and a leg and I even tipped him extra. What's even worse is that when I reached out to Mr. Menard of Facebook messenger as i was able to locate his business there (I am like an unofficial cyber sleuth/detective lol) and explained to him how dissatisfied I was with his customer service, he proceeds to act like we never met or spoke, like nothing ever happened which to him I replied, "Well I guess, I'll be recording my calls from now on then to help jog your memory." I am not one to get snippy or have a good quip or comeback, but it is a shame as I used them before to help repair my sink. I explained to my landlord that I was disrespected as Mr. Menard literally told me, "Are you going to put on a performance for us?" and would feel uncomfortable with them around me in my home. It is sad how rude people can be these days or just lack common courtesy. I worked in hospitality as a server for over ten years and Intreated each guest as a priority, even the rude, demanding, irate ones. I made sure everyone left the restaurant happy. I am disappointed to even be making this review but customer service was terrible and as a woman I was disrespected over the phone. I will mot tolerate being harassed or disrespected ever, by anyone or anything. I highly recommend you check out Pro Home and Business Solutions and ask for Brian. He was kind, respectful, and cared. Hopefully Mr. Menard doesn't try to do anything foolish after reading this review, but justice, fairness, and respect are important to me, even if it's just booking with a repair company.