I had a great experience with Floor City, both with the sales staff (Terry) and the installation…read moreteam (John Adams and company). The job was done slightly ahead of schedule and the final price was $200 less than the estimate. Update: My review is of the sales office and installation team in Pensacola, FL. For some strange reason it is showing up as referring to San Francisco.

We have bought tile from Floor City USA for several home projects during the past 10 years and have…read morealways been impressed with their service. All of the people there are super friendly, helpful and knowledgeable. Gary, the installer who put down tile in our hallways and front and back porches for our first order, did an awesome job. We requested him again this year when we replaced carpet with more tile. Once again, he and his crew delivered excellent work. I give them the highest recommendation possible!

Great experience. We replace all the bedrooms in our home with carpet (4 total). I visited…read morePfeffer and spoke with Arlene. She was great at no pressure selling. She let me take my time, choose the carpet I wanted. I compared and asked about a lot about a variety of things (including prices) The team never rushed me. She allowed me to take some samples home to look at and came to pick them up later. Once she was 100% sure that I had what I wanted .. She ordered the carpet. A week later a team of guys came to begin the install. They were extremely professional, respectful, and polite the entire time they were in my home. They did not make a mess at all. They cleaned up after them selves.. including taking the trash/debris outside to a bucket they brought. The team didn't even use my trash containers. They even vacuumed the carpeted areas once installation was complete. The process took two days. On the second day, a thunderstorm happened while installing.. my poor afraid dog burst into the room and insisted on staying with one of the carpet installers. The man just petted her, talked to her, and worked around her. I kept removing her but any chance she got.. she wanted to sit by him to be safe.

Very good prices. Better than most. Very professional, family owned, good selection. The…read moreinstallation crew were so polite and well mannered. All are just good people. David and Kyle Presley were great and took care of every little detail. Also helping was Triston Sims, Dillan Richerson and Bobby. Look no further. This group is who you want for your flooring needs. Thanks guys!

Business forgot about two of our scheduled appointments on different days without any type of…read moreresponse.

I can't even begin to describe how positive my experience here was, but let me try :)…read more First off I had a very last minute request and they were able to quote me and install the very next day. It's like the carpet angels were singing to me from above. Very professional and my carpet looks awesome for a fantastic price. If you have any hesitations whatsoever about coming here, throw them out the window. You will not be disappointed, the only disappointment is you not at home with beautiful new floors because your comparing places on yelp. :) Thank you guys, my floors look awesome!

I was very impressed and surprised by this company. I tried 3 other local flooring companies and I…read morewon't say their names to be kind but it was horrible. The prices they quoted me were ridiculous and it took forever to hear back from them. Natalie helped me and she was great and fast with no complaints or excuses! We got just what we needed for our rental and at an excellent price! Definitely get a quote from them if you are doing a remodel.

Quality products and the customer service is top notch! My new floors are more beautiful than I…read morecould have imagined. I would 100% recommend them and will definitely use them again for any flooring needs.

I had a great experience working with Deana selecting new flooring for my house. She provided…read moreexcellent selections balancing budget and style and after the install, the product looked great in the house. Excellent customer service and followed up to make sure everything went well. It is also great to support local businesses. I totally recommend Deana and Carpet One.

I really wish there is a way to make separate ratings for the business' sales people and their…read moreinstallers, because they are like night and day. The sales people would have earned 5-stars, but since the installers are part of their business, I have no hesitation rating it 1-star. I was deployed to the Middle East in support or Operations Iraqi Freedom and Operation Enduring Freedom, when my wife went to Carpet One to have our house renovated with new carpets and install tile and hardwood flooring as a surprise for me when I returned. She told me the sales folks were really friendly and knowledgeable, and they were patient with her until she had finally made her decisions. My wife was thoroughly pleased with them and felt confident she was going to have first-rate installers install everything professionally. Oh, how wrong she was to assume that. As I said before, I was deployed at the time, so I wasn't around to oversee and quality check the installers' work, and I think they thought they could pull one over on my wife and do a half-ass job. At first, my wife thought after all the installation was complete that they did a really good job. But after some time passed, and the excitement of having new carpet/tile/hardwood flooring installed in our entire house passed by, she began to see some flaws. But she didn't see problems that were that big of a deal. When I finally returned from my deployment and settled back into routine life, I began to notice some serious issues that even I - at the time, completely ignorant of all types of flooring installation - knew were unprofessional, sloppy and lazy work. Here are just some of the problems I found (I'm sure there are quite a few I'm forgetting): With having new hardwood floors, the installers had to put in quarter round moulding at the baseboards. The problem with that was they didn't cut them to correct sizes, and didn't even use "returns" where it terminated at locations like doorway jambs or middle of the wall. If you aren't sure what moulding returns are, please see the following website: http://www.homedepot.com/c/molding_how_to_cut_crown_molding_with_a_miter_saw_HT_PG_TH. What quarter round they did install, they didn't fill in the nail holes, let alone even caulk or paint it. At our back door we began to see water damage to our hardwood. We had someone come out from the store, but their lame excuse was that we had a leak from our door and it wasn't their fault. They didn't listen to us when we said we didn't have any problem before having hardwood installed. Our kitchen/breakfast room have tile, while the living room has hardwood. The installers used a strip of wood to cover-up the seam between the two mediums, but they didn't sit in flat, nor even cut it to the right size. As for the rooms we had tile installed, I have found numerous places where they didn't cut the tiles correctly, got grout on the baseboards and they didn't seal the tile grout. And it really pisses me off that these idiots didn't remove the baseboards' old caulking prior to installing the tiles and sealing them with grout. Now one can see caulking sticking out from the grout, but if I tried removing it, then I would pull grout out also. All in all, it is the lack of quality these lazy, non-professional charlatans demonstrated to us that has caused me to learn DIY for everything inside and out for our home (plumbing, electrical, flooring, etc), and I now refuse to hire any more "professionals," because I have learned I am the only one who really cares to do the job right in my house! Final words: If you know how to install carpet/tile/hardwood, then I would recommend you stop by and see the sales folks, because they really are nice people. If you need installers, then steer clear of using Carpet One's folks!!!

Austin Bowen, the GM, came to see the project, kitchen and office floor. He was professional and…read morefriendly. I had a bad experience with a previous person from another company and perhaps was a bit dubious but he reassured me that I would be happy with the job. He was right. I was impressed that he stayed in touch. Other companies do a great job selling but then abandon you leaving you to work out things with the crew. He kept in contact and came to the job site to check on things. The crew was respectful and professional, Rafael, Felipe and Jorge great guys. Yes, I recommend this place.

From ordering to installation, Carpet One was phenomenal. Chris answered all questions, kept in…read morecontact during the installation, and checked on the floors during the process. The floors turned out spectacular. They also had the best price in the area.