Great experience. I was in need of new gutters and Ideal was able to provide an estimate and…read moreinstallation within 2 days of my request. The installation was professional and great quality.

Easy to work with. Good prices and great service.read more

If I could give ZERO stars, I would. This company will not stand behind their so called "No Fine…read morePrint Lifetime Warranty" We had 12 windows that were installed in 2021. After the first install, we noticed right away that several windows had glass defects - it was a painful process to get them replaced. Then we noticed in Sept 2024 that another 5 have glass defects and Roberta Reams and Tom Carmody will not return calls or return emails. We are stuck with these defective windows in a beautiful great room. Avoid this company- they are also known as Iowa's Best Windows.

We purchased both windows and siding from Window Source of Central Iowa. The windows are functional…read morebut quality control is lacking at the factory. The installers that they hired did a crappy job! Tom Carmody had to personally come out and redo some of the work that they did! We had three windows replaced under warranty and that took forever to do so, or so it seemed! We also had siding installed by this company. That was a major, major, mistake! The siding workmen left a mess for us to clean up! After the weather cooled off, we discovered gaps where the siding was butted together. The ends of the siding are supposed to be overlapping. They overlapped the siding on most of the house! This is to allow for heating and cooling as the siding will expand and contract. This is normal. For some reason, the installers butted at least 6 pieces of siding and they shrink when cold leaving a 1/4" gap. Even in the summer, some gaps are visible because the installers cut the siding crooked. They also used "J" channel around the windows and doors and did a piss poor job of it! We gave the workmen with the siding company new outdoor lights to install on the front of the garage. They installed them and didn't realize (or didn't care) that the lights were crooked! One light was 6" higher than the other! So, Roberta (the office lady) said, after we complained, that they can't repair the siding because Window Source doesn't do electrical wiring. I immediately had a electrician move one of the light's electrical boxes to make both lights the same height, and install the lights. Tom Carmody told us that they would come and fix the gaps in the siding and repair the siding by the light. The siding was installed in September of 2022! Tom Carmody and Kent Reams were both here inspecting the siding and the crooked light on April 21st, 2023! I have called Roberta at the the Window Source office many (many) times and asked that Tom Carmody (or Kent Reams) return our calls. We have filed three complaints with the Better Business Bureau. The warranty windows were finally installed by Tom Carmody, one of which is crooked. So far, no return calls on the siding, no letters, no email, nothing! So we still have the gaps in the siding and a hole in the the front of the garage. The saga continues as we are now seeking legal advice! I would strongly advise anyone looking for a window or siding company to look elsewhere! Roberta gave us the company address in Reinbeck Iowa. They are actually in Cedar Falls!

Beware of these people. The sales people record with out your permission before the sale, they also…read morelie. He told me I did not need a building permit. The next thing I knew I got a bill from them for a building permit. I fought it and they payed it. I purchased the 5 windows Aug. 29th 2024. The first install date was Nov. 22 2025. 7 install dates later windows are not installed. The last install date was Jan. 14th 2025 I received a email confirmation that they would be here between 10AM and 2 PM 9 min later they call cancelling the install. It is my opinion that they took my $2000 deposit and had no intention of installing the 5 windows. BEWARE!!!!! After reading other reviews they can keep the windows.

stay away from this company. Had new windows installed and now it's raining and water is pouring…read morein the window. This company is a nightmare. Ive never made such a bad decision in my life

Would not recommend to anyone! I tried to get a project done on my house to add some accent trim…read moreand a small piece of siding above the garage with installation of a new front door. When they came out and completed it, it was not the siding discussed. The front door handle was on the wrong side and the wood trim was raw wood, unfinished and unsealed and did not frame the windows completely like initially contracted. I tried to work with their daughter (project manager) to try and fix it at the lowest cost possible for them and myself but when they demanded the other half down without fixing the initial problems, her dad (the head contractor) got on the phone and literally yelled at me because they finished what was on the contract. When I said I was trying to work with what they left me, he accused me of "changing my mind" and kept referring to the contract which was a hand written list of things to do that had no descriptions on it whatsoever. I tried to explain that I was trying to work with what they mistakenly gave me again instead of demanding them to redo everything but again said it was me who was changing my mind. I've never worked with a contractor with such inappropriate, bullying behavior and I hope no one ever has to again.

Serenity is led by a team of people who really care. All of my interactions with them have been…read moreprofessional, and with a passion to treat the customer right. I would recommend them to anyone who wants a down to earth and professional company who will connect with you and help you get exactly what you want with your project. I think they are the best in the business.