Review of Massage Envy East (1886 Joe Battle, El Paso TX):…read more I had a very disappointing experience at this location. The facility is dirty, as shown in the photos I took, which is not what you would expect from a place that promotes health, wellness, and relaxation. When I arrived, I waited about 10 minutes before being greeted because only one employee was working the front desk and was tied up on the phone. Once I was acknowledged, I had to complete intake forms twice on the iPad because my information wasn't saved the first time. I was then taken to the so-called "relaxation room," which had a sign requesting phones be silenced. Unfortunately, another guest had her phone on speaker watching videos, making it impossible to relax. Staff did nothing to address it. When I asked the therapist about phones, she confirmed they weren't allowed but still did nothing about the obvious disruption. The massage itself was the worst part. The room and table were filthy, dust, grime, and even dead bugs on the floor. The massage therapist lightly grazed my back with her nails rather than applying real pressure. When I asked for more pressure, she told me she could only do "medium," but her medium was no more than a feather-light touch. At that point, I asked her to stop because it was not meeting my needs at all. To make matters worse, when I got up from the table, I noticed the table itself was dusty as well. At checkout, the receptionist, who seemed to be the manager, asked if I wanted to reschedule, with no apology, no attempt to make things right, and no acknowledgment of the issues. Overall, this was an awful experience: poor cleanliness, poor service, lack of professionalism, and absolutely no customer care. I would not recommend this Massage Envy location to anyone.

This location has canceled my wife's appointment on three different occasions on Saturdays causing…read morea huge inconvenience as we get or massage at the same time monthly. This is something we do monthly together on Saturday. Once they cancel her appointment there are no other appointments available causing us to spend the entire Saturday at Massage Envy while we wait on each other. We are going to drive to the other side of down (Fountains) where we can count on our appointment times being honored.

This is the best place that I ever had, the therapists are so professional, I had a really good…read moretime here, that I can relax, and enjoy my time. Especially the therapist named Hong, she's soooooo good that she doesn't talk that much, so I can enjoy my time, and her massage is perfect. She got my all muscle reflexed.

Shady business going on here, if you know what I mean. Do not come here if what you're looking for…read moreis a bona fide massage. I came in hoping to get a sports/deep tissue massage, but I question if the therapists here are even licensed. I've had many massages in the past elsewhere, and it was obvious the one I got here had little idea what she was doing. AVOID.

More going on here than massages. Needs to be investigated. I'm sure the men will find this review…read morehelpful.

Best massage I've ever had ever. And I've been to a lot of Spa resorts.... paid $500 on treatments…read more And honestly not even half as good as Sam. He actually takes time to make you feel comfortable. He is so professional. If only he was on the Eastside :( but definitely worth the drive!

I got my first Lymphatic Drainage massage from Sam. I wish I would have done this a year ago. I…read morecan't believe what a difference just one session made. I feel totally different. I can't wait to go in for a few more. He showed genuine interest in my health and gave me excellent tips that I can do on my own to take care of issues. It was a relaxing clean environment. He had excellent interpersonal skills answering my questions and explaining the process because it was new to me. Sam had extensive knowledge and many techniques. I have been to many massages, but this is the first time I have had instant results that are going to help me live a better life. It has been so long since I have felt this good. If you are considering booking, just do it. You won't regret it.

Chris's therapeutic massage brought me relief from my back pain, leg pain. Few masseuses have had…read more"healing hands" which relieve the discomfort and pain I experience.

Chris is very professional and knows exactly what to do to each time I see him. I have neck and…read moreback injuries and after each visit with Chris, I feel better. I highly recommend you you book an appointment. You will be satisfied.

Highly recommend!! Great service, Xavier very detailed in areas that needed "help", very attentive…read moreto pressure and my comfort.

I have seen this place a dozen times every time I go to Home Depot the flags outside are screaming…read moremassage. This time I listened and I am so very glad I did. I had a much needed massage by Griselda. I asked for a deep tissue. She went deep in the right spot. It was not painful because she knew what she was doing. My hour massage was a FULL hour not 10 minutes of talking and "consulting" and 50 minutes of massage. BUT a full 60 minutes of hands on. She used hot towels on my back, feet and neck it really took the massage to the next level. They offer memberships which I am totally getting to commit to myself the care we need to do. They offer Spanish yoga, English yoga and paint and sip classes. Follow them on Facebook so you can find out all their cool events.

i never thought i'd fall asleep during a deep tissue massage i'm coming back every week now ana…read moreknows how to use her elbows. i got a head & face massage too which was unexpectedly nice!

Two things: 1. We…read morepurchased a gift card that they subsequently did not honor. 2. We tipped and they added another $10 to the tip fraudulently. We are contacting our bank's fraud department. Do not trust this location. We used to be frequent customers and are sorely disappointed.