Terrible. Lenny without looking at the job quoted $25,000 to replace an existing heat pump and back…read moreup electric air handler. We happen to know it should be around half of this. He wasted our time and to add insult to injury he has a John proverb on his sign....he's as crooked as they come.

He was awesome as was his son. Just took over management of our family's lake house and on a…read moreSaturday came up to no heat. (Side note He is 45 min from our house.). He tried to walk us through getting it started on our own. But realized we needed a service call. His son was out within an hour and got everything up and running. He wasn't close but helped us out on a Saturday and even gave us pointers on the system this winter.

I was overcharged. The guy they sent did not know what he was doing at all. i was disappointed. I…read moredon't recommend them

Professional, a great job done! Many thanks to Tom, Matt and…read moreCaleb for all their hard work and putting up with all are questions. Couldn't have had a better team working in our home. Highly recommended.

Professional quality service. They helped me with what I needed on a timely basis at a fair price…read more I recommend.

I went to their website and called them. Explained i had an issue with the temperature of my hot…read morewater in various places of the house. Their ad states they work on outdoor wood burners which I also have hooked up to my water heater and furnace. After lots of questions and humming & having, he states he's not interested as it's an older wood burner and they got out of the business unless they installed it. I didn't bother to tell him I wanted to install a tank less water system as well. Before doing that I need to know what is causing the water temp issue. I did call him back to say he should update his website to state only installed by their company woodburners are serviced and not waste everyone's time. I don't get where they won't service a system. Mine is working great atv20 years but know I'll need a new one before long. I won't be calling them. He could have at least come out to look at the part on water heater im sure is malfunctioning. Jeez!​

I wouldn't recommend this Plumber. I called on Monday talked to Tim, he gave me an overview of…read morecost, etc. Told him I would call him back after discussing with my son if we should hire him. I called back an hour later and left a message to call me back. Never returned my call, called again on Tuesday, left another VM to schedule a time for him to come out. Did not return my call. Today is Wednesday and still no return call. I have contacted another business and they are coming out today. VERY poor communication which appears to be a common theme with complaints on this business.

I had a toilet seal leak, and requested Langes replace the seal. The two young guys that came out…read moredid so, but also brought in a machine and rooted the lines. I assumed it was part of the job, but I later learned that they listed on their service notes that I had requested it. A couple of months later, the seal started leaking again. I called to request it be fixed and was told that my bill was way overdue, even though it hadn't been passed the 'due in 30 days' since I got it at this point. They refused to come back and fix the leak properly until they got their money first. And they refused to discuss the issue about being work being done that I hadn't asked for. I was left with a $550 bill and the seal still leaking.

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

Ash Creek did a total renovation of my HVAC, plumbing, and electrical. Spent over $80K. They do…read morequality work, which is why I would recommend them. The reason for four stars is they are expensive. I see value checked here, but at $105/Hour labor, they are not a great value.

Called one day as furnace was acting wonky during cold weather and they were able to get a tech out…read moreto me the next day. Caleb did an excellent job explaining what he was doing and what the problem was and fixed it quickly and did a repair so that the issue should never happen again. Excellent, professional service and as our furnace is coming to the end of its life, we will very likely be purchasing a new one from Ash Creek in the near future. (And I don't know why it says I'm from CA when I'm from WI.)

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

They were friendly, helpful, and on time. The were efficient and did a great job cleaning my…read morefireplace.

Their team did a great job for me. Did my septic in 2013 and well in 2015. Its almost 2023 and no…read moreissues to date. I recently called their office for information about my well and they went out of their way to get that information mailed out me. Thank you AF

We had a new house built and hired them. They did not check the plumbing in the whirlpool tub…read morebefore installing it, and it began leaking to the inside wall. They refuse to fix it, and so we have not been able to use it even as a tub now, only as a shower. It was under warranty, and they did not care and ignored us. Do not recommend them.