Not a tenant, so this review's not for the apartment. However, I've attended several events on the…read morerooftop, and as an event space it's a big win! Beautiful views, especially at sunset. Big and easy to spread out, yet there are benches that make it easy to sit and mingle. There's a grill so tenants can enjoy cooking and gathering there too. Security seems pretty tight and the tenants always seem pretty pleasant in passing so from the outside it seems like it might be a nice place to live. Definitely not a bad place to visit, especially since there are so few rooftop spaces in Syracuse. If you ever get the opportunity to catch a rooftop yoga class here, DO IT.

I'm in my third year living here and I love everything about it. The staff is friendly and…read moreattentive. The apartments are spacious with high end finishes and quality appliances (high ceilings, polished cement floors, granite counter tops, stainless steel etc). Building amenities include an incredible ROOFTOP with grills and seating, common area with full kitchen, INDOOR PARKING, a more than sufficient gym, bicycle storage, and a game a room with ping pong darts etc. The tenants in the building are all polite and welcoming. .......... If you're looking for an apartment in downtown Syracuse, and there is an available apartment at Merchants, I highly recommend you take it!

choose other housing options. This property is mismanaged. Staff are uncooperative.read more

lived here for 11 years. the old owner was very neglectful and left us with a leaky roof, an unsafe…read morebannister on the stairs, black mold in a bathroom that had obviously flooded before we moved in, and their shoddy work led to a pipe burst during a recent winter. At least they left us mostly alone and didn't charge absurd rent. they sold the complex to a corporate landlord who immediately removed the pool, and began removing fireplaces. our first renewal, they almost doubled our rent. most neighbors left over the new prices. the following year, they were so set on removing fireplaces they "made a business decision" (all they would tell anyone, but other workers let it slip) to not renew any leases so they could gut the fireplaces in every unit that still had one. we asked for 1-2 additional months to save for the cost of movers because I am disabled and were completely denied. I now need two additional surgeries due to injuries acquired while moving out. we also got out a month sooner than they wanted us to by random chance. in return for letting them do the repairs faster and flip the apartment for more money sooner, they kept our security deposit as a penalty despite leaving the unit in better shape than we started. we used to recommend this place to friends as a quiet neighborhood that was affordable. now we tell them to avoid at all costs.

About a year ago, our daughter graduated form college and got a job locally. She didn't want to…read morelive at home so I looked around. After reading the one Yelp review from 2012, I was a little skeptical... but we visited three times -- once on a Friday evening (it was quiet) once during a weekend (the pool had a few children there and a professional life guard), and then once mid-week (it turns out everyone is a working professional, so the place was practically empty during 9-5, other than the management and maintenance on site). So we put down a deposit and moved her in. She's got a gorgeous little 2 bedroom, with a fireplace, and she could even have her dog! Most of her neighbors are young working professionals, a mix of some with children, some without. there are a few retired folks there, too. The complex is friendly, quiet, and in a GREAT neighborhood. The management has been very responsive, and does upgrades on a constant basis. It's landscaped, has good plowing in the winter, and is right around the corner from practically everything -- Target, Tops, restaurants, the Y, and coffee shops. Whatever happened in the past - I have no idea. I only know what it's like now, and for the past year or so... and the missus and I are there every weekend, visiting our daughter. I did find out that the owners bought the place about 5 or so years ago, and started anew. New owners, new management, new remodeling. It's a safe neighborhood (that was a main concern I'd had when we found out she was moving back to the Syracuse area), and a quick commute to downtown. This is a great place for our daughter, and I'm so glad we chose this place.

The building is made of black mold. You can't just feel it. You can see it everywhere just days…read moreafter you move in. They paint over it for the viewing though. Nothing gets fixed even though you keep asking. The crappy garbage disposal comes up your bath tub. Then you get told you NEVER said anything. You have to give 45days notice to leave. The only reason any one should live here is because winter's cold and heat is included. I've been backpacking across a few states and I'd rather live outside than in this mold hole. DON'T live here if you can help it.

I've resided in an apartment building and in a townhouse at Willowbrook/Limestone Apartments for…read morearound 6 years now. Both places have been clean, warm, and safe. The downside can be tenants, but you'll find that issue in any apartment you live in. I've been blessed with good neighbors thus far. I've never had any mold issues, bug issues (that were not inadvertently caused by other tenants, but we're quickly taken care of) and every time I have head a serious issue in the building, it has been addressed. My children attend an upscale school (Fayetteville Manlius) and we are right on the bus line. The owner has answered any time I've had a request and I've seen the Property Manager run to help Police and Fire personnel enter the buildings without fail. The apartments are safe, healthy, and large enough for long term living. My children have been very happy here and so am I.

If you want your mail and packages stolen with no assistance, sign a lease here. They have cameras…read morebut wont check. Their staff are like ghosts. Good luck.

The building is BEAUTIFUL. The interiors are modern, beautifully designed, and always kept…read moreimpeccable (and it smells great. There are not many residential spaces that allow dog friendly accommodation and we were happy that the building allows dogs but is also located next to a park where we can enjoy our evenings with the puppy. Repairs/requests have ALWAYS been addressed promptly - most within 24 hours of my e-mail. I've never experienced that level of quality service, anywhere. We love the size of our apartment especially the kitchen. The gym is well equipped and the residents can enjoy the common room on the fourth floor. We are happy that we get to entertain our guests on the 4th floor lounge / game room , and my favorite the rooftop terrace that includes two barbecue grills. The management is always organizing social events so we get to meet our neighbors and enjoy the surroundings. I highly recommend IRON PIER Apartments if anyone is looking to have a downtown experience in Syracuse.

Great apartment building in downtown Syracuse. Relocated from the Upper East Side in Manhattan and…read morefound this beautiful loft style apartment. Modern appliances, very nice layout and finish. I would highly recommend living in this building. No maintenance issues. Parking (garage) available in the building.

We got the news that we would be relocating to Syracuse, NY. I looked and searched for a place to…read morelive that would take my two small dogs. After a long search, I found Emily's C. review here on Yelp and got very interested. I wanted to live where she lived. Emails and phone calls, scanning and faxing all done online. April and Steve, from administrative staff were very helpful. Chip and maintenance staff are wonderful as Emily stated. Our apartment is gorgeous, marble, granite, brazilian hardwood floors, SS appliances, 24/7 security. Available parking underground at an additional fee. We love that post office, bank, library, cafe, bus stop, the Landmark Theater is around us. It is Downtown, and we see all kinds of people. They are all doing their own thing, just go about your business and you will be fine. Lots of people either work around here and here in this building. Plenty of great restaurants, things to see and places to visit. We love it here.