Salesman and general manager are not very. Honest i.bought.a car about a month ago…read moreThe carl is too smal for my family. We had an aggregate. I keep the car. Make the first payment, we trade the car in for a month, Make.a.paymen .then we trade. Just got off the phone them. Now they are backing out of the agreement. Everyone knows car salemen lie when selling as car. We'll this is a perfect example of how they are

I tried to have another Ford dealer help me with a modem problem I was having with me Fusion. First…read morethey lost my appointment, and then they couldn't help me. Allegedly trained and certified in PHEVs. My patooty! Tim Brus and his team have never let me down. Even though we had 3 issues (they thought they had it, I took it home, problem continued, they brought it back in; 3 times) they were troopers and wouldn't leave it alone. I was ready to give up and they weren't! They are going to hand my business for a long time!

I bou a 2007 Ford Edge from here & had a really good experience. The car selection was great & the…read moreprices were very reasonable. I would definitely recommend this dealership to anyone!

From the owner: We are a family owned Used Car Dealership and Full Service Automotive Repair Shop.read more

1st of all we had bought 2- F150 trucks from Courtesy Ford in 2013 & 2019 & had a great experience…read more& Tim the maintenance manager was still there, but things have drastically changed. My husband & I met w/Zach on 3/31 & between their appraisal of our truck, their offer and what we were willing to spend we spent 2.5 hours dealing with Zach and Randy the General Manager. We wanted to purchase a 2025 F150. They did not have the color nor truck features we were looking for on the lot, but Randy was able to find one in WI. We gave them a check for $500 & Randy contacted the WI dealership to advise that he had a buyer for their truck. Zack told us he would call & let us know when the truck would be delivered. He had not called by 4/2, thus my husband called them. Zach said he had Tuesday off, but would check on it. No call from them on 4/3 so he called them & was told they were still looking into it. On Friday, 4/4 he went to the dealership & Randy & Zach advised him that the truck had been pre-sold & that they were looking for another truck. He told them if it was pre-sold then why did you tell us it was available and take our deposit? He advised them that we wanted our $500 back since they did not contact us for 4 days to update us & had lied to us about the sale of this truck. We wanted to buy local once again, but clearly they no longer need nor want our business nor money. Tim their maintenance manager has left as well. By Saturday morning we had bought our new 2025 F150 with more features than they had offered and paid $3,000 less & drove it home. It was well worth the 2 hour drive to El Paso, IL to Heller Ford. Plus. we didn't have to sit thru the 2.5 hour of games played at Courtesy Ford. I would not recommend dealing with this dealership. Please read another review like mine from just 4 months ago. There is definitely a pattern here.....

The best people especially when I was ripped off from jayco greyhawk 27u i payed in full for when…read moreordered it. I had to get my vin from dealer then I found when the parts would arrive. Dont buy a jayco greyhawk cause they have problems before they arrive and dealers blame it on covid 19. 970 326 5472. Jayco factory don't tell u expect it takes 2.5 months to come and another 3 months fir break down. But they say covid 19. What a rip off and ly.

This place loves to tell you what they can't do instead of focusing on what they can do…read more And they even want you to put down a massive deposit on a vehicle that they don't even have an allocation for... so what are you really securing? A name on a list on a notepad? These people are nuts. Find the High volume dealerships in the nation to get the jon done right, and pass on these losers.

if I could leave 0 I would. went to the dealership 3 different times because of conversations I had…read morewith a salesman and things he agreed to just for the manager to talk to me like I was a criminal and out of my mind. I would never recommend this place if that's how they are going to treat potential new customers that are looking to spend $50-$60k on a vehicle.

Al Jorge sold us our second truck in two years, he is a no nonsense type of salesperson that…read morelistens to you and cares about you and your time. He followed through on his after the sales promises and the "We Owe" details to the finish. My family will continue to purchase from Al over the next few years, don't retire anytime soon Al, we need you! The dealership personnel were all very friendly and cared for us when we brought in our special needs son and his wheel chair, the simple task of opening a door for a person in a wheel chair means a lot to this family. The management met our family and thanked us for coming in to see them, you do not get that at other dealerships in our area. Martin & Vicki Hauser Moline, IL

Absolutely would NOT recommend Bob Eriksen service department to fix any car...after having car…read moreinspected to drive cross country car started leaking oil...had recommended work done, took trip...car still leaking oil...call to make appointment to reinspect, appointments are more than a week out...wait for 1.5hrs to have them send me home w/o reason for leak nor having it fixed...price for 'repair' 30 percent higher than original quote, and the original problem is still not fixed leading me to believe I payed for something unnecessarily...I will not be returning to Bob Eriksen for ANYTHING as they seem far too busy for the little person.