Totally flakey and unreliable! I called them to schedule an…read moreouting for Father's Day and they never got back to me. Don't trust them with your loved ones or your money!!

This company has not received one single review since May of 2018. Guess that's why I sent 4 quote…read morerequests in the last 3 weeks-and received nothing-zilch-nada in the way of call backs. Must be out of business though there is someone who says "call me back" yada yada BS. If I get some response I'll update the rating. Otherwise I'm moving on. Don't waste your time here.

Another Doctor visit, another perfect experience from SGM…read more Mom had no worries about leaving the house to go to her appointment this time around. I told her the same nice people were coming to give us a ride and I could tell that put her at ease. Thanks for being so compassionate and considerate. 2 for 2!

I had a last minute need for transportation to my medical appointment. I use a scooter so I needed…read moreto find transportation that would accomidate it. The folks at SGM checked and had an opening. They picked me up on time and their driver was very helpful and drove safely to my appointment. For my ride back the doctor for a previous patient was running late and they kept me completely informed of when they would arrive. Overall their service was excellent, their drivers very helpful and drove very safely to and from my appointments. I'll definately use them again when I need transportation.

I pre-booked a trip with David with the pickup date to be decided later because my mother, who had…read morestage 4 cancer, needed transport by van from Harlingen TX to Oceanside CA and there was still paperwork to be done between the two nursing homes. Once the paperwork was completed we had a situation where we had to transport her in the next 3-4 days to make sure she arrived before her next procedure was needed. David couldn't free up a vehicle to pick up in S. Texas that quickly but he took the time to make some calls and he was able to find another company that happened to have a van 300 miles away and could pick up in two days. He set me up with them and also refunded my deposit and we were able to get my mother moved to Oceanside that week! Most companies would have just said "sorry" if they couldn't do it but David knew how stressed out I already was and really helped me out of a jam! He definitely runs a top notch professional organization! Thanks again, David!

Do not use this company if you want reliable transportation to a very important Doctor's…read moreAppointment. They did not show up nor did they call to say they weren't showing up. We booked a reservation in advance for transport for 9:45 a.m. on Friday (August 6, 2021). No one showed up at 9:45 a.m. so we called the company. I called from a number they didn't have on file and someone finally answered. The person who answered the phone said she didn't know what happened but that she would call the driver to find out. She said she would call me back. I'm still waiting for that return call. I understand that things happen but they were unapologetic and didn't even bother to return my phone call. It's too important when people need to go to their Doctor's Appointment.

I wish to express my profound disappointment at being treated disrespectfully by USA Transport…read more As a severely disabled and bedridden senior who suffers from a debilitating nerve disease, I'm totally reliant on gurney level transportation for all my medical appointments. I'm unable to sit and only walk or stand for brief periods. I enjoyed a very cordial and warm relationship for months with my valued transport team, Junior and Carlos. In fact, I made USA Transport my preferred provider at Call the Car. My scheduled rides to see specialists are both local and as far away as the LA area and Orange County. So being in the company of drivers with whom I feel rapport is an important priority as a trip can be as long as 9-10 hours. I never dreamed that my preferred transport provider would ever treat me otherwise than the usual solicitous and kind manner I was accustomed to. Frequently I bring a caregiver along on gurney trips to help with preparation. However on this particular day, I was alone which makes it more challenging as I also have a vertigo condition and struggle with balance. Junior texted he was concerned we would be late with my pick-up time. When Junior arrived, he brought along his dispatcher, Claire, instead of Carlos, whom always treated me with the utmost concern on our trips. I was moving as fast as possible in spite of the vertigo. Claire was verbally expressing her displeasure and impatience with me, rolling her eyes and taking deep exasperated sighs, telling me to hurry up. I was feeling so much pressure from Claire, I couldn't think straight and forgot to bring along essential items like my medication and cell phone. After all that unnecessary stress, we were on time for my dental appointment. I privately shared later with Junior my discomfort level with Claire. He assured me she didn't mean to be disrespectful. I was willing to overlook it as stuff happens and move on. But the ultimate insult was to come. Junior had confirmed he had picked up my June 4th ride weeks before. The morning of June 4th I was getting ready and got a call from a different transport provider they were on their way. I texted Junior to ask what happened as he usually was very considerate in keeping me informed. They had never cancelled one of my rides before. I called Call the Car dispatch who said USA Transport rerouted the trip. I just assumed they had a conflict of some sort and went with the other provider. The kicker was when I called Call the Car back to further investigate, I learned USA Transport cancelled the ride "because of issues with the client!" I felt truly insulted Junior not only did not have the courtesy to call to tell me he cancelled the ride, but USA Transport essentially dropped me as a client without informing me! It was unprofessional, unkind and unbelievably inconsiderate to treat a loyal customer that way.

My mom has been riding with them for over a year, and the service has been amazing. They're not…read morejust a regular transportation company--they truly treat their patients like family. Always on time, very reliable, excellent communication, and the vehicles are always clean. Highly recommended!

I have been residing in a skilled nursing of a facility for almost 5 years and as such have relied…read moreupon a variety of transportation services. My first experience with Tranquality was the most pleasurable. The driver was considerate and caring. I hope the insurance company that handles my transportation will rely upon tranquility now and always

My in-laws needed wheelchair accessible transportation for their dental appointment and were lucky…read moreto find Tranquility Transportation. Tania responded to my inquiries quickly. My in-laws can't be more happy with the ride! Tania is prompt, kind, courteous and very professional. This is exceptional and personable service that you can get from a quality business. I would definitely recommend it to friends and I would certainly use it again!

All 3 of our family members, all seniors (2 disabled) use this wonderful service! The drivers are…read moreso incredibly helpful, engaging, and kind. I couldn't possibly give them higher praise than "above and beyond". The office staff, from booking to confirming your ride, to letting you know they're on their way is highly efficient and always polite. (Steve, the AI has some glitches, but just ask him for a representative and 'he' politely let's you know that one of 'his' colleagues might be better able to assist you!

It took them 3 hours to pick me up from my appointment and they picked me up an hour early for my…read moreappointment. Not good at all.

They did not give the care we wanted they dropped my husband that was in a wheelchair on the…read moreplatform they suppose to have him locked in and when confronted they denied they dropped him and did not contact us. We stopped using them however we did like the male driver Eduardo he was great

I was in need of transportation to a doctor for a wheelchair bound 96 yr old on short notice. I…read morecalled Esmeralda's transportation and they were able to accommodate me and the driver (Esmeralda) was a Godsend! Sweet, professional, great driver, and very caring. I HIGHLY recommend the company.

Used this service for wheelchair transport to a doctor's appointment. The driver was prompt,…read morecourteous and caring. Would definitely use again

Great attention to the care of my family member that's autistic. They pick him up 5 days a week and…read moretake him to the care center then they bring him back home at the end of their day. Nice new vehicles. They have gurney vans and wheelchair vans and cars to transport almost anyone.