About two months ago I adopted a new puppy. Since the adoption I've been to this clinic a handful…read moreof times and the front desk, vet techs, and vets have all been great. I normally book a last minute appointment online so I've never consistently seen the same vet but it doesn't matter to me because every one of them has been great. There are other vet clinics that are cheaper than this office but pets are a luxury expense. If you cannot afford to get a pet, maybe it's best not to have one since you won't be able to really care for them. However, I am a person that cares about prices so I will list them here for others awareness based on what I have been charged: exam: $86.90 regulatory waste fee: $7.50 anal gland expression: $41.50 fecal test with Giardia: $61.20 topical flea/tick/heartworm med (revolution-1 month supply): $23.49 clavamox drops (15 ml): $71.00 Leptospirosis vaccine (shot 1 and shot 2 ): $33 each, $66 total alton-deworm $38.60 This is my first pet ever so I had a lot of questions for the vets. I've NEVER felt rushed by the vets. Each vet has been willing to listen to my questions/issues and answer me thoroughly by providing good tips on how to care for my pup. I've never felt pressured to buying any products from them. When I ask them to approve a request from Chewy.com or Petsmart.com about a prescription for a flea/tick/heartwork product they are always happy to authorize the approval for it. I've always been seen on time or early (when I arrive early) so they are punctual for the appointments. I highly recommend this clinic! Other things to note: --Each vet takes notes of the visit in their own way. I've received notes in PDF attached to email. I've also received notes via Scribenotes where it's 'voice to text' technology (I provided my consent to be recorded). But the notes are always emailed the same day of the visit which helps with processing pet insurance claims. --You can book an appointment online (which is super easy to do) but you cannot cancel or reschedule the appointment online ( you have to call) --Everyone here is so friendly and willing to take care of your pet because they know how much you love them.

Not excited about the care we have received for our dogs. About to switch to a different vet…read more They are always too busy to get back to your preferred vet, and if you have a recurring issue, it's like starting over each time and it costs a fortune over and over again. They get so busy that they send you to a different vet, but of course that causes issues because now the dog's medical records are spread all over the place. Sick and tired of this.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

I love this place, as they cared for our Labradoodle incredibly well…read more Phenomenal communication, awareness, knowledge, guidance, and kindness. Unsurpassed in my pet experiences. Our dog went through her final months in a good place due to their elite guidance, and when we recently had to put her to sleep due to medical issues common in a 14YO dog, I was amazed at the level of kindness and care they brought every single moment. I loved the vets, and their staff is unbelievable. I am not going to name names because I'm afraid I could miss someone. This is the highest recommendation I can give. They are sensational.

the ABSOLUTE WORST vet clinic I've ever dealt with. Very UNPROFESSIONAL. Additionally, Techs seem…read moreto be very immature and not realize the patrons can hear them while waiting, as they speak inappropriately, gossip, and make comments that can be considered disrespectful/disturbing. Its happened several times while I was there. I do not feel they show compassion to the animals as much as they should, they seem to be bothered at times and put out - I've seen this first hand. it's such an uncomfortable feeling so I needed to go elsewhere. Owner isnt even a veterinarian, she knows nothing about animals/ she's a known psych major. Comforting....NOT!!!! Word to the wise - FIND A DIFFERENT Animal Hospital and Vet - these people are NOT who you think they are!!!!

Great knowledgeable staff. Was able to get my overly excited dog to calm down long enough to get…read moreall of his vaccinations updated. I will be bringing my Other dog back.

Dr. Dan Whitney is the best! He really cares about his patients and goes the extra mile.read more

Love these guys! They always get my pets in quickly and actually call back when they say they will…read more Staff is friendly, and pricing decent. Doctors take their time to answer any and all questions and email a thorough summary of each appointment shortly after it has occurred. Can't recommend them enough!

We have gone here a few times in the last six months or so since we have an elderly dog with lots…read moreof issues. The team here has always been super friendly and kind. Their prices are affordable which is the best part. I highly recommend this clinic!

Dr Rauser is well versed with big dog breeds. Mine is a tiny breed. I have taken my dog there for…read more3yrs. He does not engage in asking questions on the welfare of my dog, not curious one bit. Smart man....small space...less expenses with enough employees equals big profits. Left that place n moving onto one that specializes in tiny breeds.

Overall this clinic is competent and can provide the service your pet requires. However, some of…read morethere services are extremely high priced. 5x what our previous vet charged. To be fair every other vet (we checked with) in the area charges the same so this is a racket. They are taking advantage of people. I'll never be going back and would not recommend them unless you want to be overcharged.

This place is the ABSOLUTE BEST! When they say "We love them too" it's not just a slogan...it's the…read moreway they conduct business! Every aspect of your customer interaction is focused on your furry friend and their well being. We have been loyal customers for almost 4 years - since we moved to Des Moines. I've always been blown away by the professionalism and courtesy of the staff, but my favorite part is that the doctors always remembers details about our cats. Even the stories we tell, not just their medical history. This is the best and only place for your pet!

My direct experience with them was boarding a dog for 2 days last January…read more I was very dismayed when I went to pick her up. Nobody was there. No signs, no hours posted, no number to call. A staff member arrived for something else, and she reluctantly agreed to release the dog. (nobody explained there was a pickup time only in the afternoon, they just said I'd need the ticket to claim her) I got her home, and it was obvious she had not been provided adequate options to poo. She immediately did 3 dumps worth, clearly backed up for well over a day. Aside from that, I would not use this clinic because of the cloying/overpowering fragrance spray they use. Being in the lobby is a battle against nausea and a race against the clock to get out quickly because of the smell. The staff are friendly, they obviously care but whomever they use for weekend boarding suuuuuucks.