Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Had two hip replacements in 2023 done here by Dr. Swartz and both were successful. That's…read moreimportant. At the same time the reviews talking of condescension and dismissiveness in the office is accurate and really irritating. Remember, everyone, you are treating the WHOLE person not just an appendage. Had some pain in left hip area this year when I woke up one morning suddenly in a lot of pain and so went back there, though I emphasized to Swartz that it definitely felt like some muscle issue "feels like a tennis ball in my butt", doubted it had to actually do with the hip replacement. They took X-Ray and guess what they told me? "The hip replacement looks good." Couldn't figure it out. I asked for a referral to an osteo at another place who had done wonders (hands-on) for my friend. They did that referral. So I go to the other doctor (Dr. Madeline Ginn-Terpstra) and she feels my lower back and within 3 minutes says "your tailbone is rotated. I put it back." Instant pain relief. Problem solved. So I call Shoreline to have them put a copy of my xray on my patient portal -- I want to know if the xray view included my tailbone, and if so why in the hell didn't they see it? Why did I have to diagnose myself? Possible that area was not on xray and I didn't want to make accusations that were not true. It now has been two months and 4 phone calls and still there's no xray on my portal. And if xrays can't be put online for some unknown reason, at least a callback and offer to show in-house. Nothing. Dismissive. Like you're not important if it doesn't involve major surgery. They are well regarded and apparently do a bunch of biz with teenage athletes in the schools. More exciting than working with an old lady. Star rating has to do with this episode. I'd put surgeries at 4.5 stars.

After trying other therapies (massage, chiropractic, physical therapy, rest, etc.) and even going…read moreto an orthopedic surgeon, I finally found relief from my shoulder pain. I almost gave up hope that my days of working out and playing softball pain free. But after a few visits with Kelly I was able to continue doing all the activities I loved to do, but now without the sharp debilitating pain. And not only did the pain dissipate in the short term, she provided exercises and stretches that I can do on my own when the symptoms return.

From the owner: Ruther Health and Wellness offers specialized physical therapy in Holland, MI, focusing on…read moreorthopedic and pelvic health. Founded by Dr. Kelly Ruther, our clinic treats the root cause of pain through a holistic, whole-person approach. We specialize in pelvic floor therapy, postpartum recovery, prenatal prep, and relief for back, neck, and joint pain. Unlike high-volume clinics, we provide personalized one-on-one sessions with doctor-led expertise to help you regain movement and confidence. Additional services include dry needling, cupping, and pessary fittings in a private environment. Whether you are dealing with sciatica or pelvic floor dysfunction, we help you live pain-free. Schedule your evaluation today.